User's Manual

MobileHelp Cellular DUO System User Guide
22
Can two people in the same household both use the system?
Yes, two people in the same household can use the system by sharing your help buttons. You
just need to call us and let us know, so we can include the other subscriber’s information on your
personal profile.
Why is the emergency operator having trouble understanding me?
The microphones in the Base Station and Mobile Device are very sensitive, and will pick
up surrounding noises from your television, radio, wind from ceiling fans, and the like. To
increase the quality of the call, look for a quieter area for your Base Station or go to a
quieter area with your Mobile Device.
Why is my help button not activating my Base Station/Mobile Device?
Be sure to press the help button once firmly in the center to activate your Base Station
and/or Mobile Device. A small red light below the pendant or wrist button will flash. If the
Base Station and/or Mobile Device does not respond, check to ensure that the help
button is in range of the Base Station and/or Mobile Device. If you still have issues with
your system, call our customer support team at 1-877-827-6207 and select the technical
support option.
Is the Mobile Device waterproof?
No, however, your help buttons (neck pendant and wrist button) are waterproof and can be
taken with you in the shower.