User's Manual

MobileHelp Cellular DUO System User Guide
24
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm”. The operator will disconnect and no
further action will be taken.
Can I replace the neck pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of
your personal chains or necklaces.However the risk of choking may increase if you do
not use the lanyard provided by MobileHelp.
Does the Wrist Button strap contain any latex?
No, the strap MobileHelp uses is silicon based with no latex content.
Can I replace the wrist button band?
Yes, you may replace the wrist button band with a standard watch band of your choice.
Can I speak into my help button?
No, you can communicate with the monitoring center through your Mobile Device. Your
help buttons do not have a speaker or microphone.
What if I spend part of the year in another home?
We can transfer your service to your new
location. Just give us a call one week before you
go to determine whether the service will be available at your other home.