MOCET IG7600 Smart Telephone System Auto Attendant & Voicemail
IG7600 Auto Attendant & Voicemail Table Of Contents SUMMARY.......................................................................................................................................................................... 1 1 FUNCTION ....................................................................................................................................................................... 1 1.1 Auto Attendant Functions .....................................................................
IG7600 Auto Attendant & Voicemail Summary The IG7600 Auto Attendant can greatly enhance business productivity by providing either a full-time automated attendant to handle all incoming system calls or part-time automated attendant to handle overflow traffic. The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. The system can handle four simultaneous calls 1 Function 1.
IG7600 Auto Attendant & Voicemail - The Destination in DID Table Each attendant menu is also fully programmable to each key on the dial pad 0-9 to initiate a specific option (Single Digit Table). C. Advertised Message Support a message to be like an advertisement. a. Add a Virtual mailbox. b. Record the advertisement as the Greeting message of the mailbox. c. Disable “Leaving Message” of the Virtual Mailbox.
IG7600 Auto Attendant & Voicemail 1.2 Voice Mail Functions A. 16 Hours Recording Time The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. When 90% of the VM size is used, it shows “Message Full” on the all IP20xx/M62/M22’s LCD. When VM size is full, the call will be released when the caller asks to leave the message. B. 50 Extension Voice Mail Boxes IG7600 support 49 IP extensions and 1 SLT extension. Each extension has a voice mail box.
IG7600 Auto Attendant & Voicemail Voicemail Tag When the email with leaving message is transmitted successfully, the leaving message could be “Save as New”, “Save as Old” or “Delete” in the VM box. The choice is programmable per mailbox. F. Enter Voice Mail Box The VM user can enter its own VM box through the followings way a. Press the VM button. Then enter the VM password. b. Dial VM number (default: 500) on its own IP20xx/M62/M22/M54 phone. Then enter the VM password. c.
IG7600 Auto Attendant & Voicemail I. Personal Greeting Every VM user can record its own VM Greeting message when entering the VM box (press “3”). Before entering the VM box to leave the message, the caller will hear the personal greeting of the VM box first. J. Personal VM Password The personal VM password is 4 digits fixed (default: “0000”). It will be used when entering VM box.
IG7600 Auto Attendant & Voicemail B. Press “3” to select Temporary mode. Record the Greeting Messages It plays 19010.vox to ask administrator to select the AA Menu to which the Greeting Message is belonged. (“0” is for AA Menu 0. “1” is for “AA Menu 1. …) Then it plays 19012.vox to ask administrator to select which type of greeting is to be recorded.
IG7600 Auto Attendant & Voicemail greeting. Press “2” to record the second language greeting. After the selection, it will play 19010.vox to ask Administrator to input AA Menu number. It allows inputting 0~9 for AA Menu 0~9. After inputting the digit, it plays 19012.vox. Administrator inputs 1~5 to record the respective greeting message. e. Or press "3" directly, then type 5 digits file number to directly record prompt/greeting into the respective file name Through FTP Server directly a.
IG7600 Auto Attendant & Voicemail a message in attendant's voice mailbox. 10004 Thank you for calling. We are closed for the holiday. If you (AA Menu 0) It’s a Welcome Message. It’s know your party’s extension, please dial it now. To leave a played while getting an incoming FXO/IP line message dial Zero and someone will contact you on the next call in holidays. business day. 10005 (AA Menu 0) Temporary Greeting Message. 10006 (AA Menu 1) Greeting Messages. ~ 10010 (AA Menu 2) Greeting Messages.
IG7600 Auto Attendant & Voicemail again. 10107 Your entry doesn’t match any of the choices. Good bye! and allows the caller to redial. AA gets non-existed extension number input many times. AA will drop the call. 10201 Please wait while we transfer your call. It’s played before AA transfers the call to the transferred party. 10205 That extension is busy, press star (*) to wait a moment, for The automatic retry. transferred destination is busy. AA provides some choices for the user.
IG7600 Auto Attendant & Voicemail 10502 I’m sorry. That mailbox is not installed on this system, please It’s played if the user dials an invalid mailbox try again. ID. 10503 I’m sorry. The mailbox number that you entered is not It’s played if the user dials a valid, but disabled installed on this system, please try again. 10504 Please input your password mailbox ID. It requests the user to enter the password of the mailbox.
IG7600 Auto Attendant & Voicemail mailbox password. 10527 The password you entered is It plays what the new input password is. 10528 If this is correct, press one. It’s to ask whether the new input password is To re-enter, press two. correct. To return to the previous menu, press pound (#). 10529 Your password has been changed. It’s to report the password is changed successfully. 10531 To listen to your current greeting, press one. It’s for recording a user’s temporally greeting.
IG7600 Auto Attendant & Voicemail To record the system greeting used after hours, press two. To record the system greeting used during break periods, press three. To record the holiday greeting, press four. To exit and return to the previous menu, press pound (#). 19013 To listen to the current recording, press 1. It’s for recording voice files. To rerecord the greeting, press 2. To exit and return to the previous menu, press pound (#). 19015 There are no recordings.
IG7600 Auto Attendant & Voicemail Music On Hold - PCMA mohpc ma mohg7 Music On Hold - G726 26 mohg7 Music On Hold - G729 29 10870 0 zero 10871 1 one 10872 2 two 10873 3 three 10874 4 four 10875 5 five 10876 6 six 10877 7 seven 10878 8 eight 10879 9 nine 10880 10 ten 10881 11 eleven 10882 12 twelve 10883 13 thirteen 10884 14 fourteen 10885 15 fifteen 10886 16 sixteen 10887 17 seventeen 10888 18 eighteen 10889 19 nineteen 10890 20 twenty 10891 30 thirty 10892
IG7600 Auto Attendant & Voicemail vox/General: Dial Tone files (pcmudial, pcmadial, g729dial), Ringback Tone files (pcmurb, pcmarb, g729rb), and Music-on-Hold files (mohpcmu, mohpcma, mohg729). Copyright 2014 Tecom, Co. LTD.
IG7600 Auto Attendant & Voicemail 3 Flowchart 3.
IG7600 Auto Attendant & Voicemail 3.1.1 Make an Outside Call 11 No Input number? Not exist No Yes 10502 I am Sorry, that mailbox is not installed on this system, please try again. 10501 Please input the mailbox number Error Times=3 Exist Yes 10104+10306 Please check the number and try again later. Thank you, good bye.
IG7600 Auto Attendant & Voicemail 3.2 Subscriber Voicemail Flowchart 2 No Error Times=Max Try Time Yes Yes 10201 Please wait while we No 1B Extension is existed 19073+10210 The extension number that you entered is not installed on this system. To dial another number, press zero for transfer your call. No 1A Yes 10205+10207+10210 That extension is busy, press star to wait a moment for automatic retry.
IG7600 Auto Attendant & Voicemail 3.2.1 Leaving messages 2A Has the personal greeting been recorded? Yes No Playing personal greeting Disable leave message? Yes 1 No 10301 Leave your message after the tone, press pound (#) when finished, or simply hung up.
IG7600 Auto Attendant & Voicemail 3.3 Mailbox Operation Flowchart Press Voice 3 Mail Key 10504 Please Input your password Is password No Error Times=3 Correct? Yes Yes No 3B 10507 To listen to the message press one To delete all messages press two To record your personal greeting press three To change the password press four To listen to the previous message press 5, To send a message to another extension, press 6. To exit, press pound (#).
IG7600 Auto Attendant & Voicemail 3.3.1 Listening message 31 No Any Messages? Yes 10511 + 10512 You have ? messages Playing all voice messages and the recording time in turns. 10510 There are no messages in this mail box 10516 To listen to this message again press 1, To skip this message press 2, To delete this message press 3, To copy this message to another mailbox press 4, 1 To listen to the previous message, press 5. Press pound to exit and return to the previous menu.
IG7600 Auto Attendant & Voicemail 3.3.2 Delete all Messages 32 2 10528 If this is correct, press one To reenter, press two To return to the previous menu, press pound (#) # 1 10523 + 10524 Deletion complete All messages have been deleted 3B Copyright 2014 Tecom, Co. LTD.
IG7600 Auto Attendant & Voicemail 3.3.3 Recording Personal Greeting 33 10531 To listen to your current greeting, press one To record a new greeting, press two To delete the current greeting and use the system greeting , press three To exit and return to the previous menu press pound (#) User input 1 No 2 Is personal greeting recorded? 10532 There is no greeting recorded Yes 10533 Start recording after the tone.
IG7600 Auto Attendant & Voicemail 3.3.4 Changing Mailbox Password 34 10526 Please input new four digits number password 2 10527+10528 The password you entered is xxxx If this is correct, press one To reenter, press two To return to the previous menu, press pound (#) # 1 10529 Your password has been changed 3B Copyright 2014 Tecom, Co. LTD.
IG7600 Auto Attendant & Voicemail 3.3.5 Record your name 35 10233 Please record your name after the tone. Press Pound(#) when finished or simply hung up. Recording 10534 The recording is complete 3B 3.3.6 Leave a Message to Other Extension(s) 36 10501 Please input the mailbox number 10301 Leave your message after the tone, Press pound (#) when finish, or simply hung up Recording 10521 Copy complete 3B Copyright 2014 Tecom, Co. LTD.
IG7600 Auto Attendant & Voicemail 3.4 Voicemail Management Flowchart 4 10505 The password entered does not match the one stored, please try again Error Times=3 No No Is password correct? 4A Yes 10506 The password entered is Not valid, please try again later 19011 To change the greeting mode, press 0 To record the English greeting, press 1 To record the Chinese greeting, press 2 To exit and return to the previous menu press pound (#) Hang up Option 3 is for internal use only.
IG7600 Auto Attendant & Voicemail 3.4.1 Change the Greeting Mode 40 19020 To use the Day Greeting, Press 1. To use the Holiday GReeting Press 2. To use the Temporary Greeting Press 3. User input 1 “Greeting Mode” setting to “Working” 2 “Greeting Mode” setting to “Holiday” 3 “Greeting Mode” setting to “Temporary” 10306 Thank you, Good Bye. Hang up End Note: At Temporary Greeting mode, it plays Temporary Greeting message.
IG7600 Auto Attendant & Voicemail 3.4.2 Recording Various Greeting 41 19010 Please select the AA Menu number User input (0~9) 19012 To record the system greeting used during regular office hours, press 1 To record the system greeting used after hours, press 2 To record the system greeting used during break periods, press 3 To record the holiday greeting, press 4. Input incorrect To record the temporary greeting, press 5. To exit and return to the previous menu press pound (#).
IG7600 Auto Attendant & Voicemail 3.4.
