Installation Guide

Installation Instructions
Styles and parts vary by model.
English
E1
One Handle Tub/Shower Valve Trim
One Handle Shower Only Valve Trim
Model Number
Installation Date
For Warranty Support
INS2151D - 9/15
OR
OR
E12
INS2151D - 9/15 ©2015 Moen Incorporated www.moen.com
For further assistance, contact Moen at:
USA: 1-800-289-6636 or visit www.moen.com
Canada: 1-800-465-6130 or visit www.moen.ca
6. Post Installation - Troubleshooting Guide
English
Hot/cold reversed Lines reversed/car-
tridge installed upside
down
Hot/cold reversed Rotate cartridge stem 180˚
so that the notch is facing
down towards the drain.
No water/low flow One or both supplies
not on to the unit
No water/low flow Turn both water supply
valves counterclockwise to
the on position
Leak or drip from
spout
Grommets not sealing
properly
Leak/drip from spout Replace cartridge
Only hot/no cold –
Only cold/no hot
Balancing spool stuck Only hot/no cold – Only
cold/no hot
Replace cartridge
Stacking (Water
comes out of the
showerhead dur-
ing tub fill mode)
Choice of pipe/dis-
tance between valve
and showerhead less
than 46"/multiple
elbows/anything
restricting flow of
water exiting valve
Water comes out of spout
and showerhead at the same
time
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Flow restriction
between valve and tub
spout
Water comes out of spout
and showerhead at the same
time causing restriction
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Valve installed upside
down
Remove cartridge and verify
that the outlet hole is in
proper location (should be
down). "Up" is on the top of
the valve
Remove valve and reinstall
in the proper orientation
Restricted temper-
ature range
Handle (more common
in knob models) is
installed upside down
In the off position, able to
turn the handle both clock-
wise and counterclockwise
Remove handle, rotate
180˚, re-install
Temperature limit stop
out of position
Remove handle and see Step
5.3
Position temperature limit
stop to desired tempera-
ture position
Not able to install
handle/handle
rubs up against
escutcheon
Valve installed too far
back from finished wall
Handle does not install Contact Moen for assis-
tance.
Handle is hard to
turn
Cartridge stem is diffi-
cult to rotate
Difficult movement from
handle
Replace cartridge or lubri-
cate
Problem Possible
Cause
To Diagnose Remedy