Installation Guide

Installation Instructions
Styles and parts vary by model.
One Handle Tub/Shower Valve Trim with Handheld Showerhead
Model Number
Installation Date
For Warranty Support
INS2153D - 9/18 ©2018 Moen Incorporated www.moen.com
Care Instructions
To preserve the finish on the metallic parts of your Moen faucet, apply non-abrasive wax, such as car wax. Any
cleaners should be rinsed off immediately.
6. Post Installation - Troubleshooting Guide
Problem Possible
Cause
To Diagnose Remedy
E1
INS2153D - 9/18
E12
English
English
Hot/cold reversed Lines reversed/car-
tridge installed upside
down
Hot/cold reversed Rotate cartridge stem 180˚
so that the notch is facing
down towards the drain.
No water/low flow One or both supplies
not on to the unit
No water/low flow Turn both water supply
valves counterclockwise to
the on position
Leak or drip from
spout
Grommets not sealing
properly
Leak/drip from spout Replace cartridge
Only hot/no cold –
Only cold/no hot
Balancing spool stuck Only hot/no cold – Only cold/
no hot
Replace cartridge
Stacking (Water
comes out of
the showerhead
during tub fill
mode)
Choice of pipe/distance
between valve and
showerhead less than 46
inches (117 cm)/
multiple elbows/
anything restricting flow
of water exiting valve
Water comes out of spout
and showerhead at the same
time
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Flow restriction
between valve and tub
spout
Water comes out of spout
and showerhead at the same
time causing restriction
Remove tub spout and
flush out debris – Replace
undersized line or fittings
Valve installed upside
down
Remove cartridge and ver-
ify that the outlet hole is in
proper location (should be
down). “Up” is on the top of
the valve
Remove valve and reinstall
in the proper orientation
Restricted tem-
perature range
Handle (more common
in knob models) is
installed upside down
In the off position, able to
turn the handle both clock-
wise and counterclockwise
Remove handle, rotate
180˚, re-install
Temperature limit stop
out of position
Remove handle and see
Step 5.3
Position temperature limit
stop to desired tempera-
ture position
Not able to install
handle/handle
rubs up against
escutcheon
Valve installed too far
back from finished wall
Handle does not install Contact Moen for assis-
tance.
Handle is hard to
turn
Cartridge stem is
difficult to rotate
Difficult movement from
handle
Replace cartridge or
lubricate
For further assistance, contact Moen at:
USA: 1-800-289-6636 or visit www.moen.com
Canada: 1-800-465-6130 or visit www.moen.ca