Warranty

25300 Al Moen Drive | North Olmsted, Ohio 44070
subsequent owners, but the Warranty Period will not be extended in duration or expanded in
coverage for any such transfer.
(1) TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product for any
reason, you may return it in its original condition within thirty (30) days of the original purchase
and receive a full refund. You will be solely responsible for (and Flo disclaims) any and all loss,
liability, or damages, including to your wiring, plumbing, fixtures, electricity, water, Wi-Fi, home,
product, product peripherals, computer, mobile device, and all other items, people, and pets in
your home, resulting from the removal of the Product.
(2) WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS
LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of
this limited warranty statement and you follow proper return procedure. Before making a claim
under this Limited Warranty, the owner of the Product must (a) notify Flo of the intention to make
a warranty claim by visiting meetflo.com/support during the Warranty Period and providing a
description of the alleged failure, and (b) comply with Flo’s return shipping instructions. Flo will
have no warranty obligations with respect to a returned Product if it determines, in its reasonable
discretion after examination of the returned Product, that the Product is an Ineligible Product
(defined below).
(3) WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover and is void with respect to the following (collectively
“Ineligible Products”): (i) Products marked as “sample”, "engineering sample" or “Not for Sale”,
or sold “AS IS”; (ii) Products that have been subject to: (a) modifications, alterations, tampering,
or improper or lack of maintenance or repairs; (b) handling, storage, installation, testing, or use
not in accordance with the User’s Guide or other instructions provided by Flo; (c) abuse or misuse
of the Product; (d) breakdowns, fluctuations, or interruptions in electric power, water provided to
the home, or the telecommunications network; (e) Acts of God, including but not limited to
lightning, flood, tornado, earthquake, or hurricane; or (f) commercial use; (iii) any non-Flo
branded hardware products, even if packaged or sold with Flo hardware; (iv) any malfunctions or
damage caused by any non-Flo branded products; and (v) any Products that have been self-
installed or installed, maintained or repaired by any person who has not been designated a “Flo
Pro” or recommended by Flo or is otherwise an unauthorized or recommended service provider.
Products installed on anything other than potable water service lines shall be Ineligible Products
(for example, irrigation lines, well systems or water containing metallic sediments). This Limited
Warranty does not cover consumable parts, including batteries, unless damage is due to defects
in materials or workmanship of the Product, or software (even if packaged or sold with the
product). Flo recommends that you use only authorized service providers for maintenance or
repair. Unauthorized use of the Product or software can impair the Product’s performance and
may invalidate this Limited Warranty. This Limited Warranty does not cover data loss.