Warranty Information

Rev. 03.23.18 / 1 of 3MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 888.387.9881
Light Commercial Warranty
LIGHT COMMERCIAL HARDWOOD WARRANTIES
Limited Warranties for Mohawk SolidWood & TecWood Floors
Manufacturing Defects
Mohawk* (“Mohawk”) hereby warrants to the original buyer (“Buyer”) the SolidWood & TecWood oors for light commercial use (“Mohawk Wood
Floors”) to be free from manufacturing defects for a period of Five Years from the date of purchase. Hardwood is a natural product and may have
naturally occurring variations in grain and color, mineral streaks and knots. The owner/installer of a Mohawk Wood Floor must use reasonable
selectivity and hold out or cut off objectionable naturally occurring blemishes prior to installation.
Finish Warranty
Mohawk hereby warrants to the Buyer that the factory applied nish of the Mohawk Wood Floor will not wear through or will not lack nish
adhesion as a result of normal use for a period of Five Years from the date of purchase. Diminished gloss is not considered wear through of the
nish. In the event the nish wears through or releases from the Mohawk Wood Floor, Mohawk will, at its option, repair or replace the affected
planks or area, prorated over the remaining life of this warranty. This warranty is conditioned upon Mohawk’s receipt of notice in writing from the
Buyer of the alleged defect prior to expiration of the limited warranty period and evidence that the Mohawk Wood Floor is not subject to any of
the limitations described below.
Structure Warranty (exclusively for TecWood Floors)
Mohawk hereby warrants to the Buyer of Mohawk TecWood ooring products that, under normal use, the plies will not separate for a period of
Five Years from the date of purchase. Mohawk will, at its option, repair or replace any defective planks showing separation during this warranty
period.
Jobsite Conditions
Mohawk recommends that all Mohawk Wood Floors be acclimated before installation. The purpose of acclimation is to allow the moisture
content of the wood to adjust to “normal living conditions” at the site. These are the temperature and humidity conditions that will typically be
experienced once the structure is occupied.
The room temperature must be within the range of 60 to 80°F, with relative humidity in a range of 35 to 60%. These environmental conditions are
specied as pre-installation requirements and should be maintained for the life of the product. Environmental conditions consistently outside of
these parameters could result in product performance problems not covered under these warranties.
Limitations on Liability
In the event Mohawk determines that one or more of the above warranties apply to a claim by Buyer, Buyer’s exclusive remedy and Mohawk’s
sole liability on any claim, whether in tort, contract, or breach of warranty, shall be limited to either (1) the repair or replacement of the defective
Mohawk Wood Floor for the affected area only, or (2) the refund of the applicable purchase price. MOHAWK HEREBY DISCLAIMS ALL OTHER
WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL MOHAWK HAVE ANY OTHER LIABILITY OR ANY MONETARY LIABILITY TO BUYER
IN EXCESS OF THE PURCHASE PRICE OF THE MOHAWK WOOD FLOOR. MOHAWK EXPRESSLY EXCLUDES AND SHALL NOT BE
RESPONSIBLE FOR INCIDENTIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. If Mohawk shall elect to repair or replace the Mohawk
Wood Floor which is proven defective, then Mohawk will supply a new Mohawk Wood Floor of the same color and grade if available. If such
Mohawk Wood Floor is unavailable or discontinued, Mohawk reserves the right to supply a Mohawk Wood Floor of similar value and appearance.
These limited warranties do not apply to Cabin grade or other downgraded or discontinued Mohawk Wood Floors and any such product(s) are sold
“as is”. Any and all representations, promises, warranties or statements by Mohawk or its agents that differ in any manner from the terms of these
limited warranties shall be of no force or effect unless in writing, signed by a duly authorized ofcer of Mohawk.