Warranty Information

0824 SV | 01. 2020 | 2 of 3MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 888.387.9881
Light Commercial Warranty
Any of the following shall void and invalidate the above limited warranties
Visible Defects — Boards with visible defects must not be installed. Visible defects are those defects which are apparent on the face of the ooring.
Boards with visible defects must be noted by the installer and reported before installation so that replacement ooring can be furnished before
installation.
Building Settling or Uneven Suboor — Building setting or uneven suboors are considered part of the pre-installation inspection process. do not
install the Mohawk Wood Floor if these conditions exist. Mohawk’s limited warranties do not cover damage or defects caused by settling or uneven
suboors.
Improper Installation — Mohawk Wood Floors must be installed in strict accordance with Mohawk’s written installation instructions. Improper
installation counter to Mohawk’s written installation instructions can result in failure of Mohawk Wood Floors. Mohawk’s limited warranties do not
cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care — Mohawk Wood Floors require maintenance performed in accordance with Mohawk’s written
maintenance instructions. These limited warranties do not cover damage or defects caused by improper maintenance or inadequate care.
Renishing — While the factory nish of the Mohawk Wood Floor may be renished, doing so will void the Finish warranty.
Accidents, Abuse or Abnormal Wear — Mohawk does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage
which stain or scratch the nish, diminish gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited warranties also do not cover
damage or defects caused by heavy or concentrated foot trafc, damage by pet claws (nails), Mohawk Wood Floors require maintenance performed in
accordance with Mohawk’s written maintenance instructions.
Indentations from High Heels on Shoes —A high heel can concentrate as much as 2,000 pounds per square inch on the oor. This type of heel has
a diameter of approximately 3/8”, and walking on any wood surface with high heels is considered abuse. Mohawk’s limited warranties do not cover
damage or defects caused by high heels, shoes in need of repair, or cleats.
Problems with Moisture or Dryness — Mohawk’s limited warranties do not cover damage or defects caused by wetting or the presence of excessive
moisture, or by conditions that are too dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers,
etc.) are not covered by this warranty. See Mohawk’s written installation instructions for more details.
Excessive Lighting — Mohawk’s limited warranties do not cover damage or defects including but not limited to color change caused by excessive
sunlight or intense lighting. Excessive sunlight or intense lighting can cause color changes in the nished product. Window treatments will usually
provide adequate protection against excessive lighting or intense sunlight. Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement Mohawk Wood Floors may not match display samples and/or existing ooring.
Difference from Samples — Mohawk’s limited warranties do not cover the visible differences between color samples and color of installed oors.
Please approve the color of the actual Mohawk Wood Floor prior to installation.
Radiant Heating — Mohawk Wood Floors may be used with radiant heating systems provided they are installed in compliance with Mohawk’s
written installation instructions.
Transferability — These warranties apply only to the original Buyer and to the Mohawk Wood Floor in its original installation. These warranties are
not transferable.
Your Obligation to Mohawk —The buyer agrees to follow all installation, care and maintenance directions related to the Mohawk Wood Floor.
Buyer also agrees to allow Mohawk the opportunity to repair any claimed defects. If removal or repair of ooring occurs before Mohawk inspects the
installed oor, warranty may be void. The original proof of purchase must be supplied along with a warranty claim submission.
* Mohawk Carpet Distribution, L.P., and successors or assigns