Warranty Information
Rev. 03.27.18 / 1 of 4MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 888.387.9881
Residential Hardwood Warranties
Limited Warranties for SolidWood & TecWood Floors
Manufacturing Defects
Mohawk* (“Mohawk”) hereby warrants to the original buyer (“Buyer”) the Mohawk SolidWood & TecWood oors (“Mohawk Wood Floors”) to be
free from manufacturing defects for as long as Buyer owns the home. Hardwood is a natural product and may have naturally occurring variations
in grain and color, mineral streaks and knots. The owner/installer of a Mohawk Wood Floor must use reasonable selectivity and hold out or cut off
objectionable naturally occurring blemishes prior to installation. Owner/Installer has up to 30 days from the time of installation and a visual defect
is spotted to le a claim.
Finish Warranty
Mohawk hereby warrants to the Buyer that the factory applied nish of the Mohawk Wood Floor will not wear through or will not lack nish
adhesion as a result of normal use. See product sample or your retailer for duration of this warranty on specic products. Diminished gloss is not
considered wear through of the nish. In the event the nish wears through or releases from the Mohawk Wood Floor, Mohawk will, at its option,
repair or replace the affected planks or area. This Limited Lifetime Residential Warranty is pro rata. A pro rata warranty is one that provides a
refund or credit and decreases according to a set formula as the warranty period progresses. The original warranty value is reduced by the amount
of time that you own it. When a claim is made, the value of the warranty becomes a percentage of ownership per year based upon the warranty
period. The Limited Lifetime Residential Warranty is prorated over 33 years. Any services that are provided as part of this warranty do not extend
the warranty period. This limited residential warranty does not apply to Cabin grade or other downgraded or discontinued MOHAWK Wood oors
and any such product(s) that are sold “as is”. Any and all representations, promises, warranties or statements by MOHAWK or its agents that
differs in this manner from the terms of this limited warranty shall be of no force or effect unless in writing and signed by a duly authorized ofcer
of MOHAWK. If there is a conict between these general terms and conditions and the terms and conditions of the warranties as specied, the
terms and conditions of the warranties specied shall control.
This warranty is conditioned upon Mohawk’s receipt of notice in writing from the Buyer of the alleged defect prior to expiration of the limited
warranty period and evidence that the Mohawk Wood Floor is not subject to any of the limitations described below.
Additional warranties exclusively for TecWood oors:
Structure Warranty
Mohawk hereby warrants to the Buyer of Mohawk TecWood ooring products that, under normal use, the plies will not separate for as long as
the Buyer owns the home. Mohawk will, at its option, repair or replace any defective planks at no cost to the Buyer.
Moisture Warranty
Mohawk hereby warrants to the Buyer of Mohawk TecWood ooring products against moisture damage due to topical spills or suboor moisture
for as long as the Buyer owns the home. Topical spills of normal household substances (food and beverage) must be removed promptly. Topical
spills allowed to remain on the oor for any considerable time will damage the Mohawk Wood Floor and void this warranty. Flooding, acts of God,
plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.) are not topical spills and are not covered by this warranty.
Mohawk TecWood products may be installed on, above or below grade on all common suboors and are warranted against suboor moisture if
the following conditions are met:
• Written verication that the concrete suboor has moisture of no more than 3 lbs. per 1000 square feet per 24 hours using a calcium
chloride test; or
• Written verication that the concrete suboor has an acceptable reading using an electronic concrete moisture meter; or
• Written verication that the wood suboors have a moisture reading of less than 13% using an electronic wood moisture meter; and
• Mohawk Wood Flooring Adhesive is used. Buyer must present original sales receipt showing installation of Mohawk Wood Flooring
Adhesive.