Warranty Information

0824 SV | 12. 2019 | 3 of 4MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 888.387.9881
Residential Hardwood Warranties
Limited Warranties for Mohawk Engineered Hardwood Floors
Improper Installation — Mohawk Wood Floors must be installed in strict accordance with Mohawk’s written installation instructions. Improper
installation counter to Mohawk’s written installation instructions can result in failure of Mohawk Wood Floors. Mohawk’s limited warranties do not
cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care — Mohawk Wood Floors require maintenance performed in accordance with Mohawk’s written
maintenance instructions. These limited warranties do not cover damage or defects caused by improper maintenance or inadequate care. DO NOT
use steam cleaners, spray cleaners or any device that sprays liquids directly on the oor.
Renishing — While the factory nish of the Mohawk Wood Floor may be renished, doing so will void the Finish warranty.
Accidents, Abuse or Abnormal Wear — Mohawk does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage
which stain or scratch the nish, diminish gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited warranties also do not cover
damage or defects caused by heavy or concentrated foot trafc, damage by pet claws (nails), or failure to use walk-off mats to protect the Mohawk
Wood Floor from sand, gravel or other abrasives.
Indentations from High Heels on Shoes — A high heel can concentrate as much as 2,000 pounds per square inch on the oor. This type of heel has
a diameter of approximately 3/8”, and walking on any wood surface with high heels is considered abuse. Mohawk’s limited warranties do not cover
damage or defects caused by high heels, shoes in need of repair, or cleats.
Problems with Moisture or Dryness — Mohawk’s limited warranties do not cover damage or defects caused by wetting or the presence of
excessive moisture, or by conditions which are too dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers,
clothes washers, etc.) are not covered by this warranty. See Mohawk’s written installation instructions for more details.
Excessive Lighting — Mohawk’s limited warranties do not cover damage or defects including but not limited to color change caused by excessive
sunlight or intense lighting. Excessive sunlight or intense lighting can cause color changes in the nished product. Window treatments will usually
provide adequate protection against excessive sunlight or intense lighting. Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement Mohawk Wood Floors may not match display samples and/or existing ooring.
Difference from Samples — Mohawk’s limited warranties do not cover visible differences between color samples and color of installed oors. Please
approve the color of the actual Mohawk Wood Floor prior to installation.
Radiant Heating —Mohawk Wood oors may be used with radiant heating systems provided they are installed in compliance with Mohawk’s
written installation instructions.
Transferability — These warranties apply only to the original Buyer and to the Mohawk Wood Flooring in its original installation. These warranties
are not transferable.
Buyer’s Obligation — Buyer agrees to follow all installation, care and maintenance directions related to the Mohawk Wood Floor. Buyer also agrees
to allow Mohawk the opportunity to repair any claimed defects. If removal or repair of ooring occurs before Mohawk inspects the installed oor,
warranty may be void. The original proof of purchase must be supplied along with a warranty claim submission.
* Mohawk Carpet Distribution, L.P., and successors or assigns