Warranty

Mohawk Residential Warranty
8.2016
General Terms and Conditions for Laminate Warranties
Mohawk flooring and accessories carry the specific warranties listed above. In addition to the requirements specified for
each of those particular warranties, the following general terms and conditions also apply. If you have questions regarding
the warranty information, please contact the manufacturer, retailer or our website www.mohawkflooring.com.
1. This warranty applies only to the first owner and the first installation of the product and may not be transferred.
The “first owner” is the person stated as the buyer on the purchase document(s). This warranty applies only to
first quality Mohawk
brand product purchases made after the edition date of these warranty conditions for the
designated time period when the product is installed in a private residence and according to the manufacturer’s
recommended installation instructions.
2. This product warranty only applies to defects inherent to the material supplied. This means any material or
production defects, acknowledged by the manufacturer. It includes the delamination or reduced resistance of the
wear layer, but does not include, in beveled-edge products, wear along the edges of the panels less than 3/16”
(5mm) from the edge. Mohawk will repair or replace the product, at its option. When replacement of the flooring is
made, only new panels from the current product range at the time the complaint is upheld will be supplied by the
distributor or retailer. There will be no other form of compensation. Responsibility under this warranty only applies
to hidden defects. These are defects that were not visible before or during the installation of the laminate floor. If
the product was originally professionally installed, Mohawk will cover reasonable labor costs. Mohawk can never
be held liable and is not responsible for any secondary damage or consequential damages.
3. This warranty does not cover damage to the product caused by installation errors. The product must be installed
following Mohawk installation instructions using approved accessories.
4. The lifetime locking warranty on the Uniclic joint only applies to open joints greater than 0.01 inches (0.2mm).
5. This warranty applies only to Mohawk
brand product installed according to the manufacturer’s recommended
installation instructions in indoor climate controlled residential spaces
. We recommend using the approved
Performance Accessories™ underlayments as they have been specifically designed and tested for use with our
patented Uniclic® locking system. The use of accessories other than Performance Accessories branded items
might cause damage to the Mohawk
floor. In such cases, the warranty provided by Mohawk will be void. Proof of
compliance with the installation and maintenance instructions recommended by the manufacturer must be
provided if a claim is filed. These instructions are located inside 1 out of every 3 flooring cartons or in each
individual accessory package. If the instructions are not there, they should be requested from the manufacturer,
distributor or retailer. The instructions may also be viewed at www.mohawkflooring.com
. If installation is not
performed by the end user, at least one copy of the installation and maintenance instructions and this residential
warranty must be provided to the end user by the installer.
6. This warranty does not apply to laminate flooring that has been put to abnormal use or conditions or abused in
any way. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or flood;
damage from smoke, fire or other casualty events; damage caused by negligence; improper alterations of the
original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and
expected uses of a laminate floor in a residential environment. The damage to the product must be evident,
measuring, per product unit (panel, accessory, etc.) at least 1.40 square centimeter or 0.5 square inch, and must
not be the result of abusive, abnormal conditions or accidents, such as but not limited to, damage of mechanical
nature, severe impact or scratches (caused by dragging objects or furniture) or cutting. The feet of furniture must
always be covered with appropriate protective material. Chairs, sofas or furniture with castors must be fitted with
soft rubber wheels, an adequate protective mat or protective castor cups must be put under this furniture.
7. A suitable mat or sufficiently large transition area at the entrance door(s) must be used to prevent sand and/or
dust from damaging the flooring. Scratching during and after installation is not covered. Gloss reduction is not
surface wear.
8. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains as a
result of chemical or industrial products (other than recommended cleaning products). The floor may not be
installed in damp and/or humid areas, in extremely dry areas or areas where there are extremely high
temperatures (such as saunas or swimming pool areas).