MOHAWK INDUSTRIES Attention: Consumer Affairs P.O. Box 800 Chatsworth, Georgia 30705 POSTAGE WILL BE PAID BY ADDRESSEE FIRST CLASS MAIL PERMIT NO. 0000 DALTON, GA BUSINESS REPLY MAIL NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES CARPET WARRANTY BROCHURE MOHAWK INDUSTRIES 508 EAST MORRIS STREET DALTON, GA 30720 www.MohawkFlooring.com After Sales Service (to file a claim) 888.387.
ii i MOHAWK CARPET BRANDS One of the most highly recognized and trusted consumer flooring brands in the industry THANK YOU for letting Mohawk make your room. We’re proud of the many products we create and of the more than 25,000 American craftsmen, engineers, designers and technicians who make sure your carpets are beautiful, durable, comfortable and sustainable. Mohawk offers an extensive variety of today’s finest floor coverings.
iv TABLE OF CONTENTS Introduction i Mohawk Carpet Brands ii Table of Contents iv Fiber Brands and Warranties Quick Reference Guide Mohawk GENERAL WARRANTY Conditions and Homeowner Obligations 1-2 MOHAWK WARRANTY DETAILS 3-8 Stain Resistance Warranties 3-4 Pet Urine Stain Resistance Warranty 4-5 Soil Resistance Warranties 5-6 Abrasive Wear Warranty 6 Texture Retention Warranty 6 Anti-Static Warranty 7 Fade Resistance Warranty 7 Manufacturing Defects Warranty 7 OptiBack™ Warranty 8
FIBER BRANDS AND WARRANTIES QUICK REFERENCE GUIDE STAIN PET URINE SOIL ABRASIVE WEAR TEXTURE RETENTION ANTISTATIC FADERESISTANCE MANUFACTURING DEFECTS Lifetime Lifetime Lifetime 25 years 25 years Lifetime 25 years 25 years Additional Features: Non-Prorated F Includes Labor F Transferable F *30-Day Satisfaction Assurance Guarantee (Applies only to retail purchases; labor excluded) Lifetime (includes all Wear-Dated nylon fibers) Lifetime Lifetime 20 years 20 years Lifetime 20 years 20
1 2 MOHAWK GENERAL WARRANTY Conditions and Homeowner Obligations To maintain and protect your coverage under the terms of these warranties, you must do the following: 1. Know which warranties apply to your particular carpet. Warranties are stated on the back of samples in the store at the time of purchase. It is your responsibility to know which warranties apply to your carpet. 2.
4 3 MOHAWK WARRANTY DETAILS Subject to the Mohawk General Warranty Conditions and Homeowner Obligations, the Carpet Warranty and Carpet Characteristics Exclusions, and the disclaimer and limited liability set forth in this brochure, Mohawk provides the following specific warranties: Mohawk Limited Lifetime Triexta Stain Resistance Warranty (All SmartStrand® with DuPont™ Sorona and SmartStrand® products) Mohawk warrants that the surface pile of this carpet will resist stains from any food and beverage (i
6 5 What is not covered In addition to the warranty exclusions listed in the “Carpet Warranty and Carpet Characteristic Exclusions” section of this brochure, also specifically excluded from this warranty is damage or stains caused by any vomit or feces, or any urine other than pet (domestic dog and cat) urine. This warranty applies only to carpet manufactured with specific above-mentioned carpet fibers and not to any other product.
iii 7 Mohawk Limited Lifetime Anti-Static Warranty (All SmartStrand® with DuPont™ Sorona, SmartStrand®, WearDated®, UltraStrand®, EverStrand® and PermaStrand products) Mohawk warrants that this carpet will not generate static greater than 5.0 kilovolts (using AATCC Test 134-79) for the life of the carpet from the original date of installation. If static greater than 5.
10 MOHAWK CUSHION WARRANTY ENHANCEMENTS WARRANTIES OTHER THAN BY MOHAWK When the original purchaser of any new Mohawk GuardianCushion™ or Mohawk SmartCushion™ purchases any new Mohawk carpet* at the same time, Mohawk will (1) enhance the Abrasive Wear warranties for the purchased carpet products as shown on the following chart; (2) make all the applicable carpet warranties transferable to new owners; and (3) only when original buyer purchases Mohawk SmartCushion with any new Mohawk carpet*, enhance th
12 11 PRORATION OF WARRANTIES The following prorated schedule applies for all Mohawk warranties: Lifetime Warranty 1st Year 100% 2nd Year 100% 3rd Year 100% 4th Year 100% 5th Year 100% 6th Year 100% 7th Year 100% 8th Year 90% 9th Year 90% 10th Year 90% 11th Year 80% 12th Year 70% 13th Year 60% 14th Year 50% 15th Year 40% 16th Year 30% 17th Year 25% 18th Year 20% 19th Year 15% 20+ Years 10% 20-Year Warranty 1st Year 100% 2nd Year 100% 3rd Year 100% 4th Year 100% 5th Year 100% 6th Year 100% 7th Year 100%
14 13 EXCLUSIONS Defects, Conditional These Mohawk warranties do not cover defects of conditions covered by other warranties. Defects, Visible Upon Installation Once the carpet is installed, no warranty coverage will be provided for defects in the carpet which were clearly visible and should have been discovered prior to or during installation.
16 15 EXCLUSIONS Products Other Than First Quality These Mohawk warranties apply to first quality products only and are not applicable to carpet sold as second quality, irregular, used or mill end. Residences Other Than Owner-Occupied, Single-Family These Mohawk warranties apply only to carpet for owner-occupied, single-family, indoor residential installations and do not cover carpet installed in any commercial or business places, daycare facilities and/or rental properties.
18 17 MOHAWK LIMITED LIABILITY Provided that you have complied with the Mohawk General Warranty Conditions and Homeowner Obligations included in this warranty brochure, Mohawk shall have as its entire liability and exclusive remedy the warranty liability described in this section. Mohawk’s liability under this limited warranty shall be limited to the actual cost of repair or replacement of only the affected area of the carpet extending to the nearest wall, doorway, or entrance.
20 19 CARPET CARE AND GUIDELINES A) Selection • When selecting carpet color, you should view large carpet samples during the day and by lamplight in the evening in the area of installation. The color you choose will look different under different lighting conditions. • Light-colored carpets will show more soil and require more maintenance than dark-colored. Darker colors of carpeting are more effective in high-traffic areas.
22 21 COMMON STAINS Most Common Water-Based Stains For these stains, start with Procedure A. If stain remains, complete Procedures B and C. If stain returns— a condition known as “wicking”— simply repeat stain removal procedures, paying special attention to blotting and removal of all moisture.
i 25 24 FILING A CLAIM You should first determine your carpet’s fiber type. Carpet retailers can provide specific details about the products they sell. If you are not sure of your carpet’s fiber type and manufacturer, please call the retailer from whom you purchased your carpet. THANK YOU for letting Mohawk make your room.
NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES MOHAWK INDUSTRIES Attention: Consumer Affairs P.O. Box 800 Chatsworth, Georgia 30705 POSTAGE WILL BE PAID BY ADDRESSEE FIRST CLASS MAIL PERMIT NO. 0000 DALTON, GA BUSINESS REPLY MAIL CARPET WARRANTY BROCHURE MOHAWK INDUSTRIES 508 EAST MORRIS STREET DALTON, GA 30720 www.MohawkFlooring.com After Sales Service (to file a claim) 888.387.9881 RESID WAR11 BROCHR SLT0003267 I JOB 4213 v1_WARRBRO_cover.
