Warranty Guide

11
PRORATION OF WARRANTIES
Lifetime Warranty
1st Year 100%
2nd Year 100%
3rd Year 100%
4th Year 100%
5th Year 100%
6th Year 100%
7th Year 100%
8th Year 90%
9th Year 90%
10th Year 90%
20-Year Warranty
1st Year 100%
2nd Year 100%
3rd Year 100%
4th Year 100%
5th Year 100%
6th Year 100%
7th Year 100%
8th Year 90%
9th Year 90%
10th Year 90%
15-Year Warranty
1st Year 100%
2nd Year 100%
3rd Year 100%
4th Year 100%
5th Year 100%
6th Year 100%
7th Year 100%
8th Year 100%
10-Year Warranty
1st Year 100%
2nd Year 100%
3rd Year 100%
4th Year 100%
5th Year 100%
5-Year Warranty
1st Year 100%
2nd Year 100%
3rd Year 50%
4th Year 30%
5th Year 10%
11th Year 80%
12th Year 70%
13th Year 60%
14th Year 50%
15th Year 40%
16th Year 30%
17th Year 25%
18th Year 20%
19th Year 15%
20+ Years 10%
9th Year 90%
10th Year 90%
11th Year 80%
12th Year 60%
13th Year 40%
14th Year 20%
15th Year 10%
6th Year 90%
7th Year 80%
8th Year 70%
9th Year 60%
10th Year 50%
11th Year 80%
12th Year 70%
13th Year 60%
14th Year 50%
15th Year 40%
16th Year 30%
17th Year 25%
18th Year 20%
19th Year 15%
20 Years 10%
The following prorated schedule applies for all Mohawk
warranties:
12
EXCLUSIONS
Carpet Warranty and Carpet Characteristics
Exclusions
UNLESS THE WARRANTY FOR YOUR MOHAWK PRODUCT
LISTED IN THIS WARRANTY BROCHURE SPECIFICALLY
AND EXPRESSLY COVERS ANY ITEM LISTED BELOW, ALL
MOHAWK WARRANTIES EXPRESSLY EXCLUDE ALL OF
THE FOLLOWING:
Accidents, Abuse, or Abnormal Wear
These Mohawk warranties do not cover water damage from
plumbing or appliance failure, storms or flooding, or damage
incurred by or resulting from accidents or abuse such as stain-
ing, soiling, burning, cutting, or damage (other than specific
domestic dog or cat urine stain coverage) caused by pets.
Area Rugs
No coverage is provided under these Mohawk warranties
for area rugs.
Carpet on Stairs, In High-Traffic Areas, Bathrooms,
and Kitchens
These Mohawk warranties do not cover damage to or ap-
pearance changes on carpet installed on stairs, in bathrooms,
kitchens, outdoors, or in high-traffic areas or areas subject to
other than ordinary shoe traffic.
Carpet Stains Resulting From Commercial Use
These Mohawk warranties do not cover any carpet stains
incurred by or resulting from commercial use (i.e., contracted
services, in-home businesses, etc.).
Carpet Wear or Routine Maintenance
These Mohawk warranties do not cover normal carpet wear,
routine cleaning and/or regular maintenance.
Changes in Appearance
All carpets will change in appearance over time, primarily
due to foot traffic. Carpet in heavy traffic areas will exhibit
the most change. A good-quality cushion will help extend the
carpet’s appearance. Over time and with use, the tips of the
tufts in cut-pile carpets will lose some twist, causing the car-
pet to bloom. This is a normal characteristic of carpet and
is not considered a manufacturing defect.
Crushing
Crushing is the compaction of the pile thickness due to foot
traffic or furniture. Regular use of a vacuum with a beater bar
in high-traffic areas may help reduce changes in carpet’s
appearance. However, please note that carpet with thick loop
pile and shag/cable construction may become fuzzy or worn
with use of a beater bar vacuum; Mohawk recommends the
use of a suction-only vacuum for these carpet constructions.