Warranty Guide

Defects, Conditional
These Mohawk warranties do not cover defects of conditions
covered by other warranties.
Defects, Visible Upon Installation
Once the carpet is installed, no warranty coverage will be
provided for defects in the carpet which were clearly visible
and should have been discovered prior to or during installation.
Differences in Samples
These Mohawk warranties do not cover minor and normal
differences between the color and texture of the retail store
sample and true color and texture of the actual carpet.
Fading, Color Changes or Color Loss
These Mohawk warranties do not cover sudden changes in
carpet color resulting from external causes (other than those
specifically mentioned in this warranty brochure) such as fad-
ing due to spills of household chemicals and other non-food
and non-beverage substances or gradual fading over time from
emissions from heating fuels, pesticides, cleaning agents,
benzoyl peroxide and other household items. Care should be
taken when using these items.
Filtration Soiling
Dust, dirt, pollen, cooking vapors, and other airborne pollutants
may appear as dark lines along walls, vents, and doorways.
This is usually due to an imbalanced ventilation system that
is incapable of removing the volume of air entering the room.
The excess air escapes through gaps between floors, walls,
and doorways. Professional cleaning may remove discoloration
in affected areas, but the condition will usually return unless
ventilation problems are corrected. Carpet of any quality will
perform the same if subjected to filtration inefficiencies.
Footprints
Cut-pile carpets will show footprints and vacuum cleaner
marks. This is characteristic of carpet and is not considered
a manufacturing defect. Selecting a carpet with a lower pile
height and denser construction will help to minimize this
effect.
Geographic Locale
Mohawk carpet warranties apply only within the United States,
Canada, Australia and New Zealand.
Improper Cleaning and Maintenance or Inadequate Care
These Mohawk warranties do not cover damage to your
carpet caused by improper cleaning, improper maintenance
or cleaning materials or inadequate care. Your Mohawk carpet
requires routine cleaning and maintenance. Maintenance
requirements and recommendations are listed in this brochure
under “Carpet Care and Guidelines.” All cleaning receipts
should be retained.
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EXCLUSIONS
Improper Installation
These Mohawk warranties do not cover damage to your carpet
caused by improper installation. Examples include, but are
not limited to, wrinkling due to insufficient stretch, loss of
tufts due to improper seam sealing, and seam peaking. The
Carpet and Rug Institute Residential Installation Standard CRI-
105 conforms to proper installation procedures and must be
followed. The International Floor Covering Installers Associa-
tion (1-816-231-4646) maintains a directory of qualified carpet
installers.
Inadequate Cushion
These Mohawk warranties do not cover damage to your carpet
caused by inadequate cushion.
Indentations
Furniture or other heavy objects can cause indentations in your
carpet. Furniture coasters will help distribute the weight of
heavy objects over a larger area. Brushing the affected carpet
area with your fingertips will usually restore the crushed tufts
to their original position. This is not considered a manufactur-
ing defect.
Matting
Entanglement of fibers and tufts of yarn tips may be caused
by a cushion failure; usually it is due to improper maintenance.
Residue from a spill that was not cleaned up thoroughly or
cleaning residue that was not rinsed completely will lead to
matting.
Odors
These Mohawk warranties do not cover carpet odors.
Outdoor Installation
The Mohawk warranties do not cover carpet installed out-
doors. All carpets manufactured by Mohawk are intended
solely for use as indoor floor coverings and are not recom-
mended for any other purpose.
Pad Failure
These Mohawk warranties do not cover defects or damages
caused by failure of the carpet pad. Deterioration of the pad-
ding can cause problems with your carpet. Please see the pad
manufacturer’s warranty statement for more information.
Problems with Moisture
These Mohawk warranties do not cover problems caused by
wetting or persistence of excessive moisture. For immedi-
ate assistance, contact a certified water damage restorations
specialist. The Institute of Inspection, Cleaning and Restoration
Certification (IICRC) (1-800-835-4624) maintains a registry of
trained, certified specialists.
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EXCLUSIONS