Warranty Guide
MINIMUM WARRANTY REQUIREMENTS FOR CUSHION
Cushion must meet FHA/HUD requirements, following the
Carpet and Rug Institute (CRI) Installation Standard effective
October 1, 2009. Minimum density is five (5) pounds per
cubic foot; thickness should be a minimum of ⅜ inch and
maximum of ½ inch.
Mohawk’s ComfortCushion collection meets or exceeds
all minimum cushion requirements. For optimum comfort
and performance Mohawk recommends its Guardian-
Cushion™ collection; for the ultimate in comfort,
performance and protection, Mohawk recommends
SmartCushion™.
For berber-style carpets, CRI recommends a minimum
density of eight (8) pounds per cubic foot; thickness should
be no less than ¼ inch and no more than ⅜ inch. Mohawk’s
Synthetic Fiber Cushions meet all the necessary require
ments for proper installation and performance. For the
ultimate in comfort, performance and protection,
Mohawk recommends SmartCushion Berber™.
5. Maintain your carpet according to Mohawk requirements
in the section of this brochure labeled “Carpet Care and
Guidelines”, including having a minimum of one (1) profes-
sional cleaning every 18 months using cleaning products,
equipment, systems and services specified/certified with
the Carpet and Rug Institute Seal of Approval. (Visit
www.carpet-rug.org for a complete list of certified products.)
You must show proof of cleanings in the form of a bill,
invoice, or statement for cleaning services. Along with
these documents, Mohawk recommends keeping a 2’ x 3’
piece of carpet from your installation for your warranty or
in case you ever need to make a repair.
6. Only clean your carpet with cleaners specified with a
CRI Seal of Approval. Do not clean your carpet with
household bleach.
Failure to comply with your Mohawk General Warranty
Conditions and Homeowner Obligations will void your
Mohawk Carpet warranty. If you have any questions,
please call Technical Services at 888-387-9881.
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To maintain and protect your coverage under the terms of
these warranties, you must do the following:
1. Know which warranties apply to your particular carpet.
Warranties are stated on the back of samples in the store
at the time of purchase. It is your responsibility to know
which warranties apply to your carpet.
2. Keep proof of your purchase in the form of a bill, invoice,
or statement from your Mohawk retailer that shows the
price you paid for the carpet (excluding labor).
3. Have your carpet installed by a professional installer
trained in installation methods outlined by the Carpet and
Rug Institute. The Carpet and Rug Institute Residential
Installation Standard CRI-105 must be followed in order to
qualify for Mohawk carpet warranties. Proper installation
is as important as the original quality and durability of the
carpet. An improperly installed carpet will not look good nor
wear well and may cause delamination, buckling, wrinkling,
and loss of tufts in the seam areas.
Before a new carpet is installed, Mohawk recommends
that it sit overnight, preferably unrolled, in an area with a
temperature not less than 65°F. This allows the backing to
become more pliable and easier to install. It also allows
the “new carpet smell” to dissipate. Testing within the
carpet industry, and independently, has not found any
harmful emissions from carpets. The latex used to lock
the tufts in place does produce a smell sometimes referred
to as “new carpet smell.” Studies show 90-95% of the
“new carpet smell” dissipates within 24-72 hours.
Depending on your room dimensions, a seam may be
required during carpet installation. If at all possible, the
seam should run perpendicular to windows in order to
minimize light that reflects off the seam. Seams do show,
and some constructions show more than others.
THERE ARE NO INVISIBLE SEAMS.
4. Install your carpet with cushion meeting
specifications for the warranted Mohawk carpet.
(The cushion under your carpet is one of the carpet’s most
important components. It is the base that helps the carpet
retain its texture and appearance. A cushion that is too soft
can adversely affect the performance of the carpet. A
cushion that is too thick interferes with the anchoring of
the carpet.)
To meet warranty requirements, carpet must be correctly
installed in a proper indoor installation with a cushion
meeting minimum requirements.
MOHAWK GENERAL WARRANTY
Conditions and Homeowner Obligations