Warranty Guide

Mohawk warrants that the surface pile of this carpet will resist
stains from any food and beverage (including mustard, hot
coffee, herbal teas and bleach, provided that bleach spills are
accidental and bleach is not used as a cleaning agent, which
will void the warranty); benzoyl peroxide (a common ingredi-
ent in acne medications); and other water-soluble, non-wax or
non-oil based stains for the life of the carpet from the original
date of installation. Mohawk further warrants that if above-
mentioned stains are saturated and result in wicking, these
stains will release with additional re-cleaning for the life of the
carpet from the original date of installation. (Wicking is defined
as a re-appearance of previously cleaned stains due to liquid
remaining in carpet backing or padding.) If permanent stain-
ing should occur that cannot be removed using recommended
methods by a certified carpet-care professional, Mohawk will
handle such claims as stated in the “Mohawk’s Limited
Liability” section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of
this brochure, also specifically excluded from this warranty
is damage or stains caused by vomit, feces, urine other than
pet (domestic dog or cat) urine or stains caused by acids or
oil-based or wax-based substances including, but not limited
to, tar, shoe polish, paints, lipstick or mascara. This warranty
applies to carpet manufactured using SmartStrand
®
and/or
SmartStrand
®
with DuPont™ Sorona
®
renewably sourced poly-
mer triexta fibers only and does not apply to any other fibers.
Mohawk Limited Lifetime Nylon and P.E.T.
Polyester Stain Resistance Warranty
(All Wear-Dated
®
, UltraStrand
®
and EverStrand
®
products)
Mohawk warrants that the surface pile of this carpet will resist
stains by most household foods and beverages for the life of
the carpet from the original date of installation. If permanent
staining should occur that cannot be removed using recom-
mended methods by a certified carpet-care professional,
Mohawk will handle such claims as stated in the “Mohawk’s
Limited Liability” section of this warranty booklet.
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MOHAWK WARRANTY DETAILS
Mohawk Limited Lifetime Triexta Stain
Resistance Warranty
(All SmartStrand
®
with DuPont™ Sorona and
SmartStrand
®
products)
Subject to the Mohawk General Warranty Conditions and
Homeowner Obligations, the Carpet Warranty and Carpet
Characteristics Exclusions, and the disclaimer and limited
liability set forth in this brochure, Mohawk provides the
following specific warranties:
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of this
brochure, also specifically excluded from this warranty is dam-
age or residual stains caused by non-food and non-beverage
substances, in addition to foods and beverages that contain
strongly colored natural disperse dyes as found, for example,
in mustard, coffee, herbal tea, red wine and hot beverages, as
well as substances which destroy or change the color of car-
pets such as bleaches, acne medications, drain cleaners, plant
food, vomit, urine (other than dog or cat urine) and feces.
Mohawk Limited Olefin Stain
Resistance Warranty
(All PermaStrand
®
products)
Mohawk warrants that the surface pile of this carpet will resist
stains by most household foods and beverages for a period
of time specified in the PermaStrand® chart (in the Mohawk
Warranty Chart section of this brochure) from the original date
of installation. If, within the warranted period, permanent stain-
ing should occur that cannot be removed using recommended
methods by a certified carpet-care professional, Mohawk will
handle such claims as stated in the “Mohawk’s Limited Liabil-
ity” section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of this
brochure, also specifically excluded from this warranty is dam-
age or residual stains caused by non-food and non-beverage
substances, in addition to foods and beverages that contain
strongly colored natural disperse dyes as found, for example,
in mustard, coffee, herbal tea, red wine and hot beverages,
as well as substances which destroy or change the color of
carpets such as bleaches, acne medications, drain cleaners,
plant food, vomit, urine and feces.
Mohawk Limited Lifetime Pet Urine
Stain Resistance Warranty
(All SmartStrand
®
with DuPont™ Sorona, SmartStrand
®
,
Wear-Dated
®
, UltraStrand
®
and EverStrand
®
products)
Mohawk warrants that the surface pile of this carpet will resist
stains from pet (domestic dog or cat) urine for the life of the
carpet from the original date of installation. If above-mentioned
stains are saturated and result in wicking, these stains will
release with additional re-cleaning for the life of the carpet
from the original date of installation. (Wicking is defined as a
re-appearance of previously cleaned stains due to liquid remain-
ing in carpet backing or padding.) If permanent staining should
occur that cannot be removed using recommended methods by
a certified carpet-care professional, Mohawk will handle such
claims as stated in the “Mohawk’s Limited Liability” section of
this warranty booklet.
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