Warranty Guide

What is not covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of this
brochure, also specifically excluded from this warranty is dam-
age or stains caused by any vomit or feces, or any urine other
than pet (domestic dog and cat) urine. This warranty applies
only to carpet manufactured with specific above-mentioned
carpet fibers and not to any other product.
Mohawk Limited Lifetime Soil
Resistance Warranty
(All SmartStrand
®
with DuPont™ Sorona, SmartStrand
®
, Wear-
Dated
®
, UltraStrand
®
, and EverStrand
®
products)
Mohawk warrants that this carpet will not have a noticeable
color change due to deposits of dry soil resulting from normal,
indoor household foot traffic for the life of the carpet from the
original date of installation. “Noticeable color change” is de-
fined as change greater than 3 using standardized rating scales
(Gray Scale AATCC Evaluation Procedure 1 or equivalent in the
U.S. or via Test Method 121 in Canada). If permanent notice-
able color change should occur that cannot be removed using
recommended methods by a certified carpet-care professional,
Mohawk will handle such claims as stated in the “Mohawk’s
Limited Liability” section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of this
brochure, also specifically excluded from this warranty are
damage or color changes caused by grease, mud, asphalt, tar,
paint, ink, rust, blood, cement, urine, feces, vomit, or from
materials that permanently destroy dyes or alter colors (such
as bleaches, acne medications, drain cleaners and plant food),
or changes in appearance or color due to burns, pets, tears,
cuts, pulls, shading or pile reversal, fading, furniture depres-
sions or athletic equipment.
Mohawk Limited Olefin Soil Resistance Warranty
(All PermaStrand
®
products)
Mohawk warrants that this carpet will not have a noticeable
color change due to deposits of dry soil resulting from normal,
indoor household foot traffic for a period of time specified
in the PermaStrand
®
chart (in the Mohawk Warranty Chart
section of this brochure) from the original date of installation.
“Noticeable color change” is defined as change greater than 3
using standardized rating scales (Gray Scale AATCC Evaluation
Procedure 1 or equivalent in the U.S. or via Test Method 121
in Canada). If permanent noticeable color change should occur
that cannot be removed using recommended methods by a
certified carpet-care professional, Mohawk will handle such
claims as stated in the “Mohawk’s Limited Liability” section
of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of this
brochure, also specifically excluded from this warranty are
damage or color changes caused by grease, mud, asphalt,
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tar, paint, ink, rust, blood, cement, urine, feces, vomit, or from
materials that permanently destroy dyes or alter colors (such
as bleaches, acne medications, drain cleaners and plant food);
changes in appearance or color due to burns, pets, tears, cuts,
pulls, shading or pile reversal, fading, furniture depressions or
athletic equipment.
Mohawk Limited Abrasive Wear Warranty
(All SmartStrand
®
with DuPont™ Sorona, SmartStrand
®
, Wear-
Dated
®
, UltraStrand
®
, EverStrand
®
and PermaStrand
®
products)
Mohawk warrants that the surface pile of this carpet will not
sustain more than 10% abrasive wear for a period of time
specified in each fiber chart (in the Mohawk Warranty Chart
section of this brochure) from the original date of installation.
“Abrasive wear” means fiber-loss from the carpet through
normal abrasion, not from crushing or flattening of the carpet
pile in any area, or from staining, soiling, fading or other
changes in carpet appearance. If, within the warranted period,
the pile weight of the carpet, when compared to non-traffic
areas, loses more than 10% of its weight, Mohawk will handle
such claims as stated in the “Mohawk’s Limited Liability”
section of this warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet
Warranty and Carpet Characteristic Exclusions” section of
this brochure, also specifically excluded from this warranty is
damage caused by tears, pulls, pilling, burns, furniture, wheel
traffic, or athletic equipment.
Mohawk Limited Texture Retention Warranty
(All SmartStrand
®
with DuPont™ Sorona, SmartStrand
®
, Wear-
Dated
®
, UltraStrand
®
, EverStrand
®
and PermaStrand
®
products)
Mohawk warrants that this carpet will maintain its texture
retention not showing excessive pile crushing or matting from
ordinary foot traffic as a result of the tufts losing twist, for a
period of time specified in each fiber chart (in the Mohawk
Warranty Chart section of this brochure) from the original date
of installation. “Texture retention” is the ability of the carpet
tufts to retain their visible shape, as measured by the degree
of bursting, opening, or untwisting of the tufts at the surface
of the carpet. Texture retention is measured against standard-
ized rating scales ranging from 5.0 (new or no change) to 1.0
(severe change), ISO Standard 9405-1990. To perform as war-
ranted, this carpet must retain a texture rating of at least 2.5
under warranted conditions. If, within the warranty period,
a texture rating of less than 2.5 occurs under warranted
conditions, Mohawk will handle such claims as stated in the
“Mohawk’s Limited Liability” section of this warranty booklet.
What Is Not Covered
The items listed in the “Carpet Warranty and Carpet
Characteristic Exclusions” section of this brochure are
excluded from this warranty.
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