Warranty Guide

MOHAWK TECHNICAL SERVICES DEPARTMENT | 196 S. INDUSTRIAL BLVD, CALHOUN, GA. 30701 | 888.387.9881 01279_2020 | ES | 09/2020 | 1 of 2
FLEX LVT LIMITED WARRANTY
Mohawk Luxury Vinyl Flooring is warranted for defects in material and/or workmanship that relate to joint integrity, manufacturing defects, staining,
waterproong, and wear in accordance with the terms of this limited warranty and during the stated period of the warranty. The “period of the warranty” shall
mean the following:
Luxury Vinyl Flooring Limited Warranty Periods
THICKNESS WEAR LAYER RESIDENTIAL WARRANTY LIGHT COMMERCIAL WARRANTY
4.2mm 20 mils 30 Years 10 Years
2.0mm 12 mils 25 Years 6 Years
Limited Warranties
Joint Integrity
Mohawk warrants that during the period of the warranty, the Unidrop locking system contained in Mohawk Luxury Vinyl Flooring will not fail.
Manufacturing Defect
Mohawk warrants that during the period of the warranty, Mohawk Luxury Vinyl Flooring will be free from manufacturing defects.
Staining
Mohawk warrants that during the period of the warranty, Mohawk Luxury Vinyl Flooring will resist staining. “Stain resistance” is the ability of your oor to resist
permanent stains.
Waterproof
Ensures that your oor will be 100% waterproof and the structural integrity of the oor will not be signicantly diminished by exposure to water
*
.
Wear Resistance
Ensures your oor will resist wearing through the wear layer and disrupt the decorative layer under normal conditions.
†
*
Waterproof warranty applies to the Mohawk SIMPLIFLEX LVT product itself and does not extend to damage of the suboor or adhesives. The warranty refers to topical moisture or
topical water exposure. It does not cover moisture or water coming from below/underneath the product, and does not cover ooding or intentional damage or misuse.
†
Wearing-through is dened as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty.
Obligations of Owner
1. Owner must submit notice of all claims under these warranties to the retailer within the specied warranty period. Claims must be submitted in writing.
The original owner agrees to provide proof of purchase and compliance with recommended installation and maintenance procedures when a claim is led.
2. These warranties apply only to the original owner and the rst installation of the product and are non-transferable. The “original owner” is the person stated
as the buyer on the purchase document(s).
General Terms and Exclusions
Mohawk Luxury Vinyl Flooring is warranted as indicated above in continuous climate controlled interior environments. The following general terms and
conditions apply. If you have questions regarding the warranty information, please contact your retailer or Mohawk sales representative.
1. These warranties apply to Mohawk Luxury Vinyl Flooring when installed and maintained in accordance with our most recent installation and maintenance
procedures. Mohawk will not be responsible for any damage arising from a failure to follow instructions or recommendations. For the most up-to-date
procedures, please visit www.mohawkooring.com.
2. These warranties apply only to the original owner and the rst installation of the product and are non-transferable. The “original owner” is the person stated
as the buyer on the purchase document(s). These warranties apply only to rst quality Mohawk Luxury Vinyl Flooring purchases.
3. Mohawk will, at its option, repair or replace product not meeting the above listed warranties. When replacement of the ooring is made, only new
material from the current product range at the time of the claim will be supplied by the distributor or retailer. There will be no other form of compensation.
Mohawk’s responsibility under these warranties only apply to hidden defects that were not visible before or during the installation of the Luxury Vinyl Floor.
Material installed with visible defects is considered accepted by the owner.
4. Open joints of 0.01 inches (0.2mm) or less are not considered a defect under the joint integrity warranty. Joints compromised by improper installation, lack
of continuous climate control, or obstructions creating pinch points are specically excluded by these warranties.
5. These warranties do not apply to Mohawk Luxury Vinyl Flooring that has been subject to abnormal use or conditions or abused in any way. “Abnormal
use or conditions” includes but is not limited to damage from plumbing or appliance leaks, storm, or ood; damage from smoke, re, or other casualty
events; damage caused by negligence or improper alterations of the original manufactured product. “Abuse” is any use of the ooring that is unreasonable
considering the normal and expected uses of Mohawk Luxury Vinyl Flooring in a residential or light commercial environment. The feet of furniture must
always be covered with appropriate protective material. Chairs, sofas, or furniture with casters must be tted with soft rubber wheels and placed on an
adequate protective mat or be placed in protective caster cups.