Warranty Guide

Specifications - Mohawk Group warrants that the carpet modules

conform to specifications established for the product subject to normal

manufacturing tolerances.

II. Limitations – This warranty does not include:

1. Disfigurement or damage caused by abnormal use or any damage to

the carpet not arising out of manufacturing defect in the carpet,

including such disfigurement or damage as tears, burns, pulls, cuts,

installation on stairs, damage resulting from improper cleaning agents

or methods, or damage in transit.

2. Abuse by any athletic equipment such as roller skates, ski boots, or

golf shoes.

3. Differential fading from light exposure, shading, pile crush, dye lot

differences, or soiling.

4. Any condition that would have been visible upon inspection prior to the

installation.

5. Any condition resulting from other than ordinary wear or from any use

for which the product was not designed.

III. Obligations of Owner:

1. Owner must submit notice of all claims under this warranty to the

Mohawk Group within a reasonable time after discovery of the alleged

defect and within the specified warranty period.

2. Claims must be submitted in writing and delivered to the following:

Mohawk Group

Attention: Claims Department

235 Industrial Blvd.

P.O. Box 800

Chatsworth, GA 30705

3. All areas in which carpet is to be replaced or repaired under the terms

of this warranty must be free of all equipment, furnishings, partitions,

and the like at the owner’s expense.

IV. Warranty Remedies:

1. After receipt of proper written notice of the claim, the Mohawk Group

will designate a representative to inspect the carpet with the owner’s

representative.

2. Subject to the above warranty limitations and owner’s obligations, the

Mohawk Group shall repair or, in its sole discretion, replace any carpet

which does not meet the requirements of this warranty, at no expense

to the owner for any cost of the replacement carpet material, adhesive,

labor for removal of the defective carpet, and/or labor for the

installation of any replacement carpet.