Warranty Guide

14
Indentations
Furniture or other heavy objects can cause indentations in your
carpet. Furniture coasters will help distribute the weight of heavy
objects over a larger area. Brushing the affected carpet area with
your ngertips will usually restore the crushed tufts to their original
position. This is not considered a manufacturing defect.
Matting
Entanglement of bers and tufts of yarn tips may be caused by a
cushion failure; usually it is due to improper maintenance. Residue
from a spill that was not cleaned up thoroughly or cleaning residue
that was not rinsed completely will lead to matting.
Odors
These Mohawk warranties do not cover carpet odors.
Outdoor Installation
The Mohawk warranties do not cover carpet installed outdoors.
All carpets manufactured by Mohawk are intended solely for use
as indoor oor coverings and are not recommended for any other
purpose.
Pad Failure
These Mohawk warranties do not cover defects or damages caused
by failure of the carpet pad. Deterioration of the padding can cause
problems with your carpet. Please see the pad manufacturer’s
warranty statement for more information.
Problems with Moisture
These Mohawk warranties do not cover problems caused by
wetting or persistence of excessive moisture. For immediate
assistance, contact a certied water damage restorations specialist.
The Institute of Inspection, Cleaning and Restoration Certication
(IICRC) (1-800-835-4624) maintains a registry of trained, certied
specialists.
Products Other Than First Quality
These Mohawk warranties apply to rst quality products only and
are not applicable to carpet sold as second quality, irregular, used
or mill end.
Residences Other Than Owner-Occupied, Single-Family
These Mohawk warranties apply only to carpet for owner-occupied,
single-family, indoor residential installations and do not cover
carpet installed in any commercial or business places, daycare
facilities and/or rental properties.
Shading
Shading is a change in pile direction that results in an apparent
change in color due to the light reecting in different ways. Solid
color cut-pile carpets will exhibit this more often than textured or
patterned carpets. This is normal. Severe cases of shading are also
known as pooling or watermarking and can result in permanent
pile reversal after installation. No cause for this is known, and it is
usually conned only to certain areas of an installation. Pooling or
watermarking is not considered a manufacturing defect.
Shedding
Shedding is a normal characteristic of cut-pile carpets. It is more
apparent in staple products than continuous lament products.
Regular vacuuming using a vacuum cleaner with a beater bar