Warranty Guide

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If these processes do not correct the problem, or if you have
a stain emergency, contact the Scotchgard Service Center at
1-800-433-3296 for further assistance.
C) Regular Vacuuming
Most dirt, and even dust, takes the form of hard, dry particles, which can
be removed with a vacuum cleaner. When left in the carpet, these gritty,
sharp particles abrade the pile of the carpet. Regular vacuuming literally
extends your carpet’s life as well as enhancing its appearance, so the type
of vacuum cleaner you use is important.
A vacuum’s performance will vary based on the carpet’s ber type and
construction. A good vacuum typically has features that allow you to adjust
the height, beater bar rotation and fan speed. Vacuums with large wheels,
self-propelled vacuums and/or specialty tools can also help ensure easy and
effective carpet maintenance.
Features
Adjustable height is the most important feature because this enables the
machine to be used on a wide variety of carpet constructions. If your
vacuum is set too high above the carpet surface, the vacuum can’t attract
the gritty soil below. If the setting is too low, the vacuum’s beater bar or
brushes can “fuzz” the carpet’s surface, causing it to look worn and frayed.
When vacuuming high pile, wool, wool-blend and premium soft carpets,
look for the following features that will allow you to easily maintain your
carpet:
• Adjustable Height
Use the highest setting where appropriate.
• Efcient Airow
Avoid vacuums with very concentrated or sealed suction.
• Large Wheels
Vacuum should glide easily across the carpet.
When vacuuming thick loop, casual frieze or long pile carpets such as
“shag,” you may need to completely disengage the beater bar and vacuum
with suction only. For all other carpet constructions, use a vacuum with a
rotating brush or beater bar. Change the bags often and check the beater
bars for burs and gouges to prevent damage to the surface of the carpet.
D) Cleaning Recommendations
Vacuum high-trafc areas daily, medium-to-high trafc areas twice
weekly and the entire house at least once a week with a vacuum that
carries the Carpet and Rug Institute (CRI) Seal of Approval. (Visit www.
carpet-rug.org for a complete list of certied products.)
• Even with regular vacuuming, soil particles and oily dirt will
cling to carpet bers. Foot trafc drives these particles and dirt
deep into the carpet. Mohawk requires professional hot water
extraction every 18 months using cleaning products, equipment
or systems that carry the CRI Seal of Approval. (Visit www.
carpet-rug.org for a complete list of certied products.) Periodic
cleaning by a certied carpet-care professional using the hot
water extraction method will refresh carpet appearance.
• The most-used areas— entrances, doorways, trafc
lanes and in front of chairs—will collect dirt faster than
other areas. Clean these areas as soon as they begin
to show soil. This will stop dirt from spreading and will
extend the time between professional cleanings.