Warranty Guide

13
Differences in Samples
These Mohawk warranties do not cover minor and normal
differences between the color and texture of the retail store sample
and the true color and texture of the actual carpet.
Fading, Color Changes or Color Loss
These Mohawk warranties do not cover sudden changes in carpet
color resulting from external causes (other than those specically
mentioned in this warranty brochure) such as fading due to sunlight
or spills of household chemicals and other non-food and non-
beverage substances or gradual fading over time from emissions
from heating fuels, pesticides, cleaning agents, benzoyl peroxide
and other household items. Care should be taken when using these
items.
Filtration Soiling
Dust, dirt, pollen, cooking vapors and other airborne pollutants
may appear as dark lines along walls, vents and doorways. This is
usually due to an imbalanced ventilation system that is incapable
of removing the volume of air entering the room. The excess
air escapes through gaps between oors, walls and doorways.
Professional cleaning may remove discoloration in affected areas,
but the condition will usually return unless ventilation problems are
corrected. Carpet of any quality will perform the same if subjected
to ltration inefciencies.
Footprints
Cut-pile carpets will show footprints and vacuum cleaner
marks. This is characteristic of carpet and is not considered a
manufacturing defect. Selecting a carpet with a lower pile height
and denser construction will help to minimize this effect.
Geographic Locale
These Mohawk warranties apply only within the United States,
Canada, Australia and New Zealand.
Improper Cleaning and Maintenance or Inadequate Care
These Mohawk warranties do not cover damage to your carpet
caused by improper cleaning, improper maintenance or cleaning
materials or inadequate care. Your Mohawk carpet requires
routine cleaning and maintenance. Maintenance requirements and
recommendations are listed in this brochure under “Carpet Care
and Guidelines.” All cleaning receipts should be retained.
Improper Installation
These Mohawk warranties do not cover damage to your carpet
caused by improper installation. Examples include, but are not
limited to, wrinkling due to insufcient stretch, loss of tufts due
to improper seam sealing and seam peaking. The (CRI) Carpet
and Rug Institute Carpet Installation Standards conform to proper
installation procedures and must be followed. The International
Floor Covering Installers Association (1-816-231-4646) maintains a
directory of qualied carpet installers.
Inadequate Cushion
These Mohawk warranties do not cover damage to your carpet
caused by inadequate cushion.