Warranty Guide

This document is reviewed on an ongoing basis.

MHK91516

Residential Warranty Details

Warranty Remedy

If your floor fails to perform as stated in the applicable General LVT Residential Limited Warranty, manufacturer will determine

whether it will assist in the repair of the defective area or supply new manufacturer material of the same color, design or grade

if available. If unavailable or discontinued, manufacturer reserves the right to select and supply similar manufacturer material.

At times, it may be necessary to contract a Certified Inspector to determine unknown causes; manufacturer reserves the right

to determine if this action is necessary or not.

If manufacturer authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to

clear any items placed over the affected area subsequent to the original installation. Manufacturer will not credit or

reimburse cost associated with the removal of those items.

Manufacturer will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional

installation was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of

reasonable labor costs will be reimbursed if professional installation was paid for when the original floor was installed.

After 5 years, there will be no reimbursement for installation labor.

Labor reimbursement will not be considered for installations not adhering to the Residential LVT Click Installation

Guide*.

Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty.

Consequential or Incidental Damages

MANUFACTURER EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE

WARRANTIES. By this we mean that Manufacturer will not credit or pay for any loss, expense, or damage other than to the

flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or

incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting appliances or

fixtures as well as moving of furniture

NOTE:

If your floor is replaced because of discoloration due to “bottom up staining” or mold or mildew growth, this is

considered a site-related condition and the replacement floor will not be warranted against future discoloration or staining.

THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING

IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE

EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS

ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

For details on how to file a claim, please refer to our “How to File a Claim” Section (pg. 13)

* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and

available at the time of installation.

** Manufacturer recommends non-asphalt sealers to help avoid walk off staining.