Warranty Guide
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This document is reviewed on an ongoing basis.
MHK91516
General LVT Residential Limited Warranty Conditions &
Owner Obligations
These warranties only extend to the original end user and are not transferable.
In order to maintain and protect your coverage under the terms of these warranties, it is the Owner’s
obligation to adhere to the following:
1.
Know which warranties apply to your particular LVT flooring.
2.
Keep proof of your purchase in the form of a bill, invoice or statement from your retailer that shows the date and price
you paid for the LVT flooring (including labor).
3.
Understand that manufacturer warrants the first quality products―which are used only for recommended Residential
use―will perform properly for the stated warranty period when installed in accordance with Residential LVT Click
Installation Guides over approved substrates and underlayments and using the recommended adhesives and
methods. The warranty period, when valid, begins on the date of the original installation.
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Residential use is defined as: use in living space environments (which do not have light or heavy
commercial traffic) including all areas of owner-occupied residence. If there is a question as to the type of
use that is considered “residential,” please contact your representative prior to purchase and installation.
PLEASE NOTE Residential warranty exclusions with respect to caster and rolling loads due to the unusual
characteristics of this type of wheel traffic.
4.
Use manufacturer recommended adhesive when installing LVT flooring for glue down applications, such as treads,
risers and ramps. Check with your Mohawk retailer on the appropriate adhesive.
5.
Ensure LVT flooring is installed in an environment that maintains a temperature range of 65° to 85° Fahrenheit (18°
and 29°C) 24 hours for Click product before, during and after installation.
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Our LVT Residential Click products are warranted to be used in 3 Season Room installations. For this
application, the flooring, adhesive (if applicable) and the environment it is to be installed must have a set
time of 72 hours and must maintain a temperature range between 65° and 85° Fahrenheit (18° and 29°
Celsius) before, during and after installation.
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NOTE: 3 Season Rooms must be enclosed with no exposure to the elements or direct sunlight. If
the 3 Season Room does not meet these requirements, it will void the warranty.
6.
Inspect flooring material prior to installation for any imperfections or manufacturing related defects. Our LVT floorings
receive extensive testing and visual examination in an attempt to assure your shipped floor is always first quality. It is
the responsibility of the installer/end user to confirm the received material is free of any obvious visible conditions that
may be detrimental to the appearance and/or performance of the product.
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Minor color, shade and/or texture variations are normal. Any variances between actual material, product
samples and/or brochures should be addressed with your retailer prior to installation. If the retailer
determines the condition “unacceptable,” the manufacturer should be informed immediately.
7.
Support furniture with wide, weight-bearing, smooth non-staining floor protectors or non-staining felt pads. The
protectors/pads should be at least one inch in diameter, and rest flat on the floor. The heavier the item, the wider the
floor protector should be. Non-staining felt pads should be inspected periodically and maintained with respect to the
amount of foot traffic to remove imbedded material to avoid abrasion. Make sure any metal protectors are rust-proof.
Replace narrow dome furniture rests with the appropriate width, weight-bearing flooring protectors.
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Chair mats designed for hard surface floors are required under all chairs and stools with casters.
8.
Perform proper cleaning and maintenance regularly and as needed. See LVT Care and Maintenance Guide:
Residential (pg. 11) for details.