Warranty Guide

RESIDENTIAL HARDWOOD WARRANTIES

Limited Warranties for Prefinished Solid and Engineered Wood Floors

Manufacturing Defects

Mohawk* ("Mohawk") hereby warrants to the original buyer ("Buyer") the Mohawk prefinished solid

and engineered hardwood floors (“Mohawk Wood Floors”) to be free from manufacturing defects

for as long as Buyer owns the home. Hardwood is a natural product and may have naturally

occurring variations in grain and color, mineral streaks and knots. The owner/installer of a Mohawk

Wood Floor must use reasonable selectivity and hold out or cut off objectionable naturally

occurring blemishes prior to installation.

Finish Warranty

Mohawk hereby warrants to the Buyer that the factory applied finish of the Mohawk Wood Floor will

not wear through nor will not lack finish adhesion as a result of normal use. See product sample or

your retailer for duration of this warranty on specific products. Diminished gloss is not considered

wear through of the finish. In the event the finish wears through or releases from the Mohawk

Wood Floor, Mohawk will, at its option, repair or replace the affected planks or area, prorated over

the remaining life of this warranty.

This warranty is conditioned upon Lowe’s receipt of notice in writing from the Buyer and Mohawk’s

receipt of notice in writing from Lowe’s of the alleged defect prior to expiration of the limited

warranty period and evidence that the Mohawk Wood Floor is not subject to any of the limitations

described below.

Additional warranties exclusively for Prefinished Engineered Floors:

Structure Warranty

Mohawk hereby warrants to the Buyer of Mohawk engineered and longstrip wood flooring

products that, under normal use, the plies will not separate for as long as the Buyer owns the

home. Mohawk will, at its option, repair or replace any defective planks at no cost to the Buyer.

Moisture Warranty

Mohawk hereby warrants to the Buyer of Mohawk engineered wood flooring products against

moisture damage due to topical spills for as long as the Buyer owns the home. Topical spills of

normal household substances (food and beverage) must be removed promptly. Topical spills

allowed to remain on the floor for any considerable time will damage the Mohawk Wood Floor

and void this warranty. Flooding, acts of God, plumbing accidents, leaking appliances

(icemakers, dishwashers, clothes washers, etc.) are not topical spills and are not covered by this

warranty.

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RESIDENTIAL HARDWOOD WARRANTIES Limited Warranties for Prefinished Solid and Engineered Wood Floors Manufacturing Defects Mohawk* ("Mohawk") hereby warrants to the original buyer ("Buyer") the Mohawk prefinished solid and engineered hardwood floors (“Mohawk Wood Floors”) to be free from manufacturing defects for as long as Buyer owns the home. Hardwood is a natural product and may have naturally occurring variations in grain and color, mineral streaks and knots.
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Jobsite Conditions Mohawk recommends that all Mohawk Wood Floor be acclimated before installation. The purpose of acclimation is to allow the moisture content of the wood to adjust to “normal living conditions” at the site. These are the temperature and humidity conditions that will typically be experienced once the structure is occupied. The room temperature must be within a range of 60 – 80o F, with relative humidity in a range of 35 – 55%.
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Refinishing -- While the factory finish of the Mohawk Wood Floor may be refinished, doing so will void the Finish warranty. Accidents, Abuse or Abnormal Wear -- Mohawk does not warrant for damage or defects resulting from accidents, abuses, or abnormal usage which stain or scratch the finish, diminish gloss, or indent the surface of the Mohawk Wood Floor.