Warranty Guide

2
Jobsite Conditions
Mohawk recommends that all Mohawk Wood Floor be acclimated before installation. The purpose
of acclimation is to allow the moisture content of the wood to adjust to “normal living conditions” at
the site. These are the temperature and humidity conditions that will typically be experienced once
the structure is occupied.
The room temperature must be within a range of 60 – 80
o
F, with relative humidity in a range of 35
– 55%. These environmental conditions are specified as pre-installation requirements and should
be maintained for the life of the product. Environmental conditions consistently outside of these
parameters could result in product performance problems that would not be covered under these
warranties.
Limitations on Liability
In the event Mohawk determines that one or more of the above warranties apply to a claim by
Buyer, Buyer's exclusive remedy and Mohawk's sole liability on any claim, whether in tort, contract,
or breach of warranty, shall be limited to either (1) the repair or replacement of the defective
Mohawk Wood Floor for the affected area only, or (2) the refund of the applicable purchase price.
MOHAWK HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER, EXPRESSED OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL MOHAWK HAVE ANY OTHER LIABILITY OR
ANY MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE OF THE
MOHAWK WOOD FLOOR. MOHAWK EXPRESSLY EXCLUDES AND SHALL NOT BE
RESPONSIBLE FOR INCIDENTIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. If
Mohawk shall elect to repair or replace the Mohawk Wood Floor which has proven defective, then
Mohawk will supply a new Mohawk Wood Floor of the same color and grade, if available. If such
Mohawk Wood Floor is unavailable or discontinued, Mohawk reserves the right to supply a
Mohawk Wood Floor of similar value and appearance.
These limited warranties do not apply to Cabin grade or other downgraded or discontinued
Mohawk Wood Floors and any such product(s) are sold "as is". Any and all representations,
promises, warranties or statements by Mohawk or its agents that differ in any manner from the
terms of these limited warranties shall be of no force or effect unless in writing, signed by a duly
authorized officer of Mohawk.
Any of the following shall void and invalidate the above limited warranties:
Visible Defects -- Boards with visible defects must not be installed. Visible defects are those
defects which are apparent on the face of the flooring. Boards with visible defects must be noted
by the installer and reported before installation so that replacement flooring can be furnished
before installation.
Building Settling or Uneven Subfloor -- Building settling or uneven subfloors are considered to
be part of the pre-installation inspection process. Do not install the Mohawk Wood Floor if these
situations exist. Mohawk’s limited warranties do not cover damage or defects caused by settling or
uneven subfloors.
Improper Installation -- Mohawk Wood Floors must be installed in strict accordance with
Mohawk’s written installation instructions. Improper installation done in a way that is contrary to
Mohawk’s written installation instructions can cause problems with a Mohawk Wood Floor.
Mohawk’s limited warranties do not cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care -- Your Mohawk floor requires maintenance. Mohawk
Wood Floors must be maintained in accordance with Mohawk’s written maintenance instructions.
These limited warranties do not cover damage or defects caused by improper maintenance or
inadequate care.