Warranty Guide

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Refinishing -- While the factory finish of the Mohawk Wood Floor may be refinished, doing so will
void the Finish warranty.
Accidents, Abuse or Abnormal Wear -- Mohawk does not warrant for damage or defects
resulting from accidents, abuses, or abnormal usage which stain or scratch the finish, diminish
gloss, or indent the surface of the Mohawk Wood Floor. Mohawk’s limited warranties also do not
cover damage or defects caused by heavy or concentrated foot traffic, damage by pet claws
(nails), or failure to protect the Mohawk Wood Floor from sand, gravel or other abrasives by use of
walk off mats.
Indentations from High Heels on Shoes -- A high heel can concentrate as much as 2,000
pounds per square inch on the floor. This type of heel has a diameter of approximately 3/8", and
walking on any wood surface with high heels is considered an abusive situation. Mohawk’s limited
warranties do not cover damage or defects caused by high heels, shoes in need of repair, or golf
cleats.
Problems with Moisture or Dryness -- Mohawk’s limited warranties do not cover damage or
defects caused by wetting or the presence of excessive moisture, or by conditions which are too
dry. Flooding, acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers,
clothes washers, etc.) are not covered by this warranty. See Mohawk’s written installation
instructions for more details.
Excessive Lighting -- Mohawk’s limited warranties do not cover damage or defects, including, but
not limited to, color change caused by excessive sunlight or intense lighting. Excessive sunlight or
intense lighting can cause color changes in the finished product. Window treatments will usually
provide adequate protection against excessive sunlight or intense lighting. Additionally, due to the
effects of excessive sunlight or intense lighting, new and/or replacement Mohawk Wood Floors
may not match display samples and/or existing flooring.
Difference from Samples -- Mohawk’s limited warranties do not cover the differences that can be
seen between color samples and color of installed floors. Please approve the color of the actual
Mohawk Wood Floor prior to installation.
Radiant Heating -- Solid hardwood is not warranted for use with radiant heating systems.
Engineered hardwoods may be used with radiant heating systems provided they are installed in
compliance with the Mohawk’s written installation instructions.
Transferability -- These warranties apply only to the original Buyer and to the Mohawk Wood
Floor in its original installation. These warranties are not transferable.
Your Obligation to Mohawk -- As the Buyer of our Mohawk Wood Floor, you agree to follow all
installation, care and maintenance directions as related to the Mohawk Wood Floor. You also
agree to allow Mohawk an opportunity to repair any claimed defects. Mohawk must be given the
opportunity to inspect the flooring installation prior to any removal or repair that will be submitted
for warranty coverage. The original proof of purchase must be supplied along with a warranty
claim submission.
* Mohawk Carpet Distribution, L.P., and successors or assigns
Warranty Version May, 2012