Warranty Guide

9
(1)
An invoice or other documentation signed by the vendor is required.
(2)
American Association of Textile Chemists and Colorists,
Research Triangle Park, NC (“AATCC”).
(3)
See the Carpet & Rug Institute Standard 20-GP-23M for the
international rating scale.
(4)
Canadian General Standards Board (“CGSB”).
Footnotes:
• In Canada, carpet must be installed over cushion which
meets all the minimum parameters as per CGSB(4)
Standard 20-GP-23M entitled “Standard for: Cushion,
Carpet, Flexible Polymeric Material.” This standard sets
minimum standards for carpet cushion padding for
density (kg/m3), thickness (mm), and other physical
characteristics which determine performance.
This limited warranty specifically excludes damage from pets
or such things as tears, pulls, cuts, pilling, burns, furniture
casters, athletic equipment, vacuum marks or heavy wheeled
devices. Changes in appearance caused by matting, crushing,
soiling, shading or pile reversal, cornrowing, rippling,
delamination, fading, or furniture depressions are also
specifically excluded.
ABRASIVE WEAR LIMITED WARRANTY
During the applicable Warranty Period, your carpet will not
incur Fiber Loss from Abrasive Wear (as hereinafter defined)
by more than 10% in any area. “Fiber Loss from Abrasive
Wear” is defined as actual loss of fiber, due to abrasion,
from the surface pile of the carpet. If INVISTA determines
that your carpet has incurred Fiber Loss from Abrasive
Wear, INVISTA will, at its option, repair or replace the
affected areas of your carpet.
FADE RESISTANCE LIMITED WARRANTY
FOR PETPROTECT® CARPET STYLES
INVISTA warrants that with proper care and maintenance,
your STAINMASTER® PetProtect™ carpet will not fade from
exposure to sunlight or atmospheric contaminants (ozone
or oxides of nitrogen).
This warranty coverage applies to indoor carpet
installations only.
• If INVISTA determines that the noticeable color change
due to sunlight or atmospheric contaminants exceeds
the AATCC
(2)
Gray Scale criterion, INVISTA will, at our
sole option, repair or replace the affected area of your
carpet per the Terms and Conditions.
The following are some examples of exclusions from this
limited fade resistance warranty:
• Changes in carpet color due to air purifiers, photo-
copiers or other electronic equipment that emit
significant amounts of ozone.
• Changes in carpet color resulting from external causes,
such as spills of household chemicals, improper cleaning
and other non-food and non-beverage substances.
• Gradual fading over time from pesticides, cleaning
agents, benzoyl peroxide and other household items.
• Noticeable color change due to accumulation of dry
soil as a result of foot traffic from normal, indoor
household use.
90 Day Customer Satisfaction Program
We want you to be completely satisfied with your purchase
and be proud to show your new STAINMASTER® carpet to
friends, neighbors and family members. Therefore we are
providing you with our 90 Day Customer Satisfaction Program.
If you are not fully satisfied with your STAINMASTER® carpet
within 90 days of purchase, we will replace it!
This means if you do not love your choice and are not
fully satisfied with the color, style or design of your new
STAINMASTER® carpet, we will replace it! This promise is not
applicable to manufacturing defects and damage.
This offer applies to any STAINMASTER® brand of carpet
purchased from and installed by an authorized Lowe’s installer.
Get to know your new carpet
After your new STAINMASTER® carpet is installed, if you
decide you are not happy with the color, style or design,
Lowe’s will replace it with a STAINMASTER® carpet of the
same or comparable grade, quality and value (excludes sales
tax, finance charge, and shipping, delivery charges or labor).
Here’s how it works:
If you decide you are not happy with the color, style or
design, contact the Lowe’s store where your carpet was
purchased to initiate a claim.
• Costs associated with the removal, disposal,
installation or any other costs of your original
or replacement STAINMASTER® carpet are your
responsibility. Upgraded STAINMASTER® carpet styles
are permitted at an additional cost to you.
• This program applies to carpet installed in owner-
occupied residences only.
• Coverage is only for installed wall-to-wall carpet
purchased in the US or in Canada.
• Only one replacement carpet per customer is allowed
under this program. Replacements only. No cash
payments or refunds.
• Proof of purchase is required, including a copy of the
original sales receipt containing the manufacturer name
and carpet style name.
• Replacements are valid only from LOWE’S and are not
transferable. The retailer has the right not to offer this
program.
• 90 day love it or replace plan excludes dissatisfaction
including, without limitation, any type of problem that
would be covered under one of the STAINMASTER®
limited warranties.
• This program, along with the limited warranty you received
for your carpet, gives you specific legal rights. There shall
be no other warranties offered or implied, by statute or
otherwise.
For questions about the 90 Day Customer Satisfaction
Program, please call a Lowe’s store.
© 2015 INVISTA. All Rights Reserved. STAINMASTER
®
and the STAINMASTER
®
family of marks and logos are trademarks of INVISTA. C04881 rev 3/15
Lowe’s, and the gable design are trademarks of LF, LLC. All are used with permission.