Warranty Guide

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LVT Residential Warranty Details
What is NOT Covered by this Warranty
1. Product sold by the manufacturer as other than “rst quality.”
2. Improper Installation: Material installed not in accordance with Mohawk Residential Installation Guide LVT
Click, including any and all problems caused by the use of non-recommended adhesive, underlayment and/or
preparation of the substrate are not warranted. Installing four tile/plank corners together is not recommended for
click products and therefore will not be warranted. Installation errors are not manufacturing related conditions.
Mohawk does not warrant installer workmanship.
3. Mohawk will not pay for labor costs to repair or replace material with visible conditions that were apparent
before installation.
4. Improper maintenance, which results in loss of gloss or buildup of a dulling lm.
5. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to
stains from paints, dyes, mats, fertilizers or other similar materials.
6. Damage caused by moving appliances or heavy furniture without protecting the oor. (Always protect oor by
using plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy
objects equipped with wheels or rollers, including two- and four-wheel carts, etc.)
7. Damage resulting from accidents, casualty events, abuse of improper usage (including pet related damage, such
as chewing, digging, clawing, etc.) Accidents, abuse and improper usage are dened as, but are not limited to,
damage caused by: casters*** on furniture, rotating beater bars on vacuum cleaners, burns, cuts, impact from
heavy and sharp objects, narrow or spike heels, cleats, etc., as well as, damage resulting from unprotected
furniture legs.
8. Damage caused by rolling loads or wheel chairs (motorized and non-motorized).
9. Damage caused by appliance or plumbing leaks.
10. Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 85º
F (29º C) and be approved by the manufacturer for the use of their product with resilient vinyl ooring applications.
11. Problems or damage due to excessive moisture or hydrostatic pressure from the sub-oor including pH levels
outside the Mohawk LVT Click Installation Guidelines.*
12. Discoloration caused by use of latex or rubber-backed oor mats. Note that some synthetic backed carpets
contain latex in the manufacturing process that may discolor your vinyl. Always use mats marked as “non-staining.”
13. Damage caused by remodel or construction related activities.
14. Flooring installed on stairs is excluded from warranty coverage.
15. Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, automotive tires, etc.
16. Installation of residential product in a commercial environment. Mohawk recommends installation of commercially
warranted product only in a commercial setting.