Warranty Guide
STAINMASTER® CARPET
WARRANTY
PROGRAM
When STAINMASTER® carpet cushion is purchased
and installed with STAINMASTER® carpet, an
additional three years will be added to the Lowe’s
Extended Warranty.
Limited Stain & Soil Resistance Warranties
Warranty service is limited to stains caused by all
common food, beverage substances or pet urine, and
soiling as a result of foot trac from normal, indoor
household use. If, within the term of your warranty,
your carpet becomes stained by a food, beverage
spill, pet urine or soiled and you cannot remove
the stain or soil using the recommended cleaning
procedures in the Lowe’s Carpet Care Guide, contact
the appropriate manufacturer for assistance.
If the stain or soil cannot be removed, Lowe’s will
provide a comparable replacement carpet for the
aected area only (and adjacent areas extending to
the nearest wall, doorway or entrance) with identical
carpet, or carpet of comparable cost.
If replacement is authorized, you will not be
responsible for paying for labor and disposal costs
for the carpet. All replacements must be completed
within six months of the first report of the stain to the
appropriate manufacturer. Replacement cushion is
not included.
In some instances, non-permanent stains may
reappear after removal due to wicking or residual re-
soiling. Warranty coverage for these non-permanent
stains is limited to stain removal assistance from
the appropriate manufacturer, and if necessary, a
maximum of two (2) professional cleaner visits.
The obligation of Lowe’s under this limited stain and
soil warranty shall be limited to coordinating stain
or soil removal service, and if the stain or soil cannot
be removed, coordinate carpet replacement. This
is not a cleaning contract and specifically excludes
discoloration due to fading and improper cleaning.
Limited Abrasive Wear Warranty
If, within the warranted period, the surface pile of
your Lowe’s carpet when compared to non-trac
areas loses more than 10% of its weight, Lowe’s will
coordinate replacement of your carpet of comparable
cost for the aected area only (and adjacent areas
extending to the nearest wall, doorway or entrance)
11