Warranty Guide

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per the General Terms and Conditions stated in this
warranty booklet. The weight loss is measured by
comparison to non-trac areas. If replacement is
authorized, you will not be responsible for paying the
labor and disposal costs for carpet. All replacements
must be completed within six months of the first
report of the stain to the appropriate manufacturer.
Replacement cushion is not included.
Limited Texture Retention Warranty
For the term of your warranty, your Lowe’s carpet,
under normal use, will retain its texture retention
without the tufts losing twist from ordinary foot
trac. Texture retention is the ability of the carpet
tufts to retain their visible shape, as measured by
the degree of bursting, opening or untwisting of the
tufts at the surface of the carpet and is measured by
using an international standardized rating scale (CRI
TM-101) ranging from 5.0 (new or no change) to 1.0
(severe change).
If your Lowe’s carpet fails to perform as warranted,
Lowe’s will coordinate replacement with carpet
of comparable cost for the aect area only (and
adjacent areas extending to the nearest wall,
doorway or entrance) per the General Terms and
Conditions stated in this warranty booklet. If
replacement is authorized, you will not be responsible
for paying for labor and disposal costs for the
carpet. All replacements must be completed within
six months of the first report of the problem to the
appropriate manufacturer. Replacement cushion is
not included.
Carpet installed indoors or in areas subject to other
than ordinary foot trac is specifically excluded
from this warranty, as is carpet that is damaged
by improper installation and/or improper cleaning
methods and materials.
Limited Fade Resistance Warranty
Fade resistance coverage is prorated after the 10th
year based on the date of purchase.
INVISTA warrants that with proper care and
maintenance, your STAINMASTER® carpet with
SolarMax
™
Fiber will not fade from exposure to
sunlight or atmospheric contaminants (i.e., Ozone or
Oxides of Nitrogen). This warranty coverage applies
to indoor carpet installations only.
If the noticeable color change due to sunlight or
atmospheric contaminants exceeds the AATCC Gray
Scale* criterion, Lowe’s will coordinate the repair
or replacement of the aected area of your carpet
and will handle such claims per the Terms and
Conditions stated in this warranty booklet. If the
identical carpet is not available, a STAINMASTER®
carpet of comparable style, quality, color and value,