Warranty Guide

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In addition to cleaning your carpet by using the above
cleaning procedures, you must have the aected area
of your carpet professionally cleaned at your expense,
if the area remains unsatisfactory after professional
cleaning, contact Lowe’s within 30 days of the
professional carpet cleaning*. Lowe’s will coordinate
replacement with carpet of comparable cost for the
aect area only (and adjacent areas extending to the
nearest wall, doorway or entrance) per the General
Terms and Conditions stated in this warranty booklet. If
replacement is authorized, you will not be responsible
for paying for labor and disposal costs for the carpet.
All replacements must be completed within six months
of the first report of the problem to the appropriate
manufacturer. Replacement cushion is not included.
*An invoice or other documentation signed by the vendor is required.
Vendor Claims Department Contacts
At this time, not all manufacturers are able to provide
customer service assistance in Spanish.
Cleaning Requirements
Even with regular vacuuming soil particles, oil and
dirt can cling to the carpet fibers. With foot trac,
these particles and oily dirt are drive deep into the
carpet. Lowe’s Extended Carpet Warranties require
professional hot water extraction at least as frequently
as every 24 months from the date of purchase.
Periodic cleaning, using the hot water extraction
method performed by a professional carpet cleaner will
refresh carpet appearance.
Consequential or Incidental Damages
Lowe’s EXCLUDES AND WILL NOT PAY
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
THESE WARRANTIES. This includes any loss, expense,
or damage other than to the carpet itself that may
result from a defect in the carpet. Including, without
limitation, trip charges, delivery delays, extra handling,
and labor involved in bordering or sculpturing. Some
states do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Manufacturer Phone
Catalina [phone], ext. 5
Coronet [phone]
Dixie [phone]
Gulistan [phone], ext. 6352
Looptex [phone], opt. 2
Milliken [phone], opt. 2
Mohawk [phone]
Royalty Carpet Mills [phone], ext. 2218
Shaw [phone], opt. 6