Warranty Guide

18
General Terms and Conditions
• If you have a problem with your carpet and you
believe it is covered by one or more of the limited
warranties set forth in the preceding pages, please
contact the Lowes store where you purchased your
carpet.
• These limited warranties apply only to wall-to-wall
carpet installed in the U.S. or in Canada. Only first
quality carpet (not seconds or irregulars) which
meets unparalleled construction and performance
specifications can earn the name STAINMASTER®
carpet and be covered under these limited warranties.
No cash refunds will be oered.
• Coverage applies to an owner-occupied residence,
and to all STAINMASTER® carpet purchased by the
tenant and installed in the portion of a rental dwelling
occupied by such tenant. Timeshare dwellings are
specifically excluded. If the carpet is removed from the
home or oce, these limited warranties will be deemed
null and void.
• Warranty coverage is transferable to subsequent
owner-occupiers only in owner-occupied residences.
The original homeowner must contact INVISTA’s
STAINMASTER® Consumer Care and provide original
receipts documenting the purchase and the carpet has
been maintained every 24 months using the hot water
extraction method of cleaning. This documentation
must be provided within sixty (60) days of the home
sale. INVISTA will then provide the new homeowner
with a written authorization transferring the warranty
coverage. This change applies to all STAINMASTER®
carpet warranties.
• These warranties do not apply to rugs or to bound
carpet.
• These limited warranties exclude carpet which has
been put into commercial use. These limited warranties
also exclude abnormal use or conditions, any type of
abuse, vandalism, or damage by smoke, fire, storm,
flood, hurricane, wind, lightning, any other natural
disaster or any act of God. “Commercial use” includes,
but is not limited to, use in a store, oce or other place
of business. “Abnormal use or conditions” includes,
but is not limited to, water damage from plumbing,
storm or flood, damage from smoke or fire, damage
from improper cleaning methods or materials, and
from improper maintenance. “Abuse” is any use of the
carpet that is unreasonable considering the normal and
expected uses of a carpet in a residence. Damage from
improper installation or defects in carpet manufacturing
are specifically excluded from these limited warranties.
• To qualify for repair or replacement, you must provide
the original sales receipt or other documentation