Residential Warranty Guide Sheet Vinyl Flooring
Residential Warranty Guide Sheet Vinyl Flooring Mohawk Residential Warranty Chart: WARRANTIES Manufacturing Defects Warranty Contract & Expansion Resistant Warranty Curl-Crack-Rip-TearGouge Resistant Warranty Moisture Resistant Warranty Mold & Mildew Resistant Warranty Scuff Resistant Warranty Household Stain Resistant Warranty Yellowing Stain Resistant Warranty Wear Resistance Warranty 75/ 100 mil • • • • • • • • • 55 mil • • • • • • • • • Details & Definitions of Residential
Residential Warranty Guide Sheet Vinyl Flooring These warranties only extend to the original end user and are not transferable. In order to maintain and protect your coverage under the terms of these warranties, it is the Home Owner’s obligation to adhere to the following: 1. Know which warranties apply to your particular vinyl flooring. 2.
Residential Warranty Guide Sheet Vinyl Flooring What is NOT Covered by this Warranty 1. Product sold by the manufacturer as other than “first quality.” 2. Loose lay installation of more than 25 square yards and no more than one seam. 3. Improper Installation: Material installed not in accordance with Mohawk Residential Guide, including any and all problems caused by the use of non-recommended adhesive or seam bonds/sealer, underlayment and/or preparation of the substrate are not warranted.
Residential Warranty Guide Sheet Vinyl Flooring Mohawk Residential Warranty Details Warranty Remedy If your Mohawk floor fails to perform as stated in the applicable Mohawk General Residential Limited Warranty, Mohawk will determine whether it will assist in the repair of the defective area or supply new Mohawk material of the same color, design or grade if available. If unavailable or discontinued, Mohawk reserves the right to select and supply similar Mohawk material.
Residential Warranty Guide Sheet Vinyl Flooring Mohawk Residential Limited Warranty Proration The following prorated schedule applies to material value for all Mohawk Residential warranty flooring: Labor Reimbursement Proration (Reasonable Labor Costs) 1st Year up to 100% 4th Year up to 50% 2nd Year up to 100% 5th Year up to 50% 3rd Year up to 50% 6th – 25th Year 0% Material Proration 1st Year 100% 6th Year 70% 2nd Year 100% 7th Year 50% 3rd Year 100% 8th Year 30% 4th Year 100% 9th Year 15%
Residential Warranty Guide Sheet Vinyl Flooring How to File a Claim If you find a defect or other matter covered by any of the limited warranties described previously, promptly notify the retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with Mohawk and help you answer any questions you may have. After a warranty claim is properly filed, Mohawk’s service coordinator will designate a representative to evaluate the warranty claim.
