Warranty Guide
Residential
Warranty Guide
Sheet Vinyl Flooring
This document is reviewed on an ongoing basis.
MOHK19014 9/195
Mohawk Residential Warranty Details
Warranty Remedy
If your Mohawk oor fails to perform as stated in the applicable Mohawk General Residential Limited Warranty, Mohawk will determine whether it will
assist in the repair of the defective area or supply new Mohawk material of the same color, design or grade if available. If unavailable or discontinued,
Mohawk reserves the right to select and supply similar Mohawk material. At times, it may be necessary to contract a Certied Inspector to determine
unknown causes; Mohawk reserves the right to determine if this action is necessary or not.
1. If Mohawk authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear any items placed over
the affected area subsequent to the original installation. Mohawk will not credit or reimburse cost associated with the removal of those items.
2. Mohawk will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation was paid for when
the original oor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor costs will be reimbursed if professional
installation was paid for when the original oor was installed. After 5 years, there will be no reimbursement for installation labor.
3. Labor reimbursement will not be considered for installations not adhering to the Mohawk Residential Installation Guide*.
4. Warranty coverage for a replacement oor will be limited to the remaining portion of the original warranty.
If there is a question as to what is considered “reasonable cost,” please call Mohawk at 1-800-524-2514 ext. 35351.
Consequential or Incidental Damages
MOHAWK EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE LIMITED WARRANTIES. By this we mean
that Mohawk will not credit or pay for any loss, expense, or damage other than to the ooring itself that may result from manufacturing related defects
in the ooring. Some examples of consequential or incidental damages are: replacement of suboors or underlayments, trim moldings, disconnecting
/ reconnecting appliances or xtures as well as moving of furniture.
NOTE: If your oor is replaced because of discoloration due to “bottom up staining,” mold or mildew growth or asphalt / non-asphalt tracking, this is
considered a site-related condition and the replacement oor will not be warranted against future discoloration or staining.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES,
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES
DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU.
For details on how to le a claim, please refer to our “How to File a Claim” section.
* Theinstallationmanualisreviewedonaregularbasis,andoorsmustbeinstalledaccordingtotherecommendationsthatarecurrentandavailable
atthetimeofinstallation.
** Mohawkrecommendsnon-asphaltsealerstohelpavoidwalkoffstaining.
*** Mohawkdoesnotrecommendtheuseofcastersonanyooringwithoutappropriatechairpads.