Use and Care Manual
PLEASE CONTACT TECHNICAL SERVICES AT 888-387-9881 WITH ANY QUESTIONS 0801_2023 | TB | 07/2023 | 2 OF 5
If you nd a defect or other matter covered by any of the limited warranties described previously, notify the retailer who sold you the oor covering material. The
retailer will review and if necessary le a claim with Mohawk and help answer any questions you may have.
GENERAL TERMS AND CONDITIONS
Mohawk Luxury Vinyl Flooring is warranted as indicated above in continuous climate controlled interior environments. The following general terms and conditions
apply. If you have questions regarding the warranty information, please contact your retailer or Mohawk sales representative.
1. These warranties apply only to the original owner and the rst installation of the product and are non-transferable. The “original owner” is the person stated as the
buyer on the purchase document(s).
2. Mohawk will, at its option, repair or replace product not meeting the above listed warranties according to the proration schedule set out below. When
replacement of the ooring is made, only new material from the current product range at the time of the claim will be supplied by the distributor or
retailer. If the product was originally professionally installed, Mohawk will evaluate additional costs associated with any defective product.
3. Mohawk’s responsibility under these warranties only applies to hidden defects that were not visible before or during the installation of the Mohawk
Luxury Vinyl Flooring. Material installed with visible defects is considered accepted by the owner.
4. These warranties do not apply to Mohawk Luxury Vinyl Flooring that has been subject to abnormal use or conditions or abused in any way. “Abnormal use
or conditions” includes but is not limited to damage from plumbing or appliance leaks, storm or ood; damage from smoke, re or other casualty events;
damage caused by negligence or improper alterations of the original manufactured product. “Abuse” is any use of the ooring that is unreasonable
considering the normal and expected uses of Mohawk Luxury Vinyl Flooring in a residential or light commercial environment. These warranties apply
only to indoor installations of ooring in dry and climate controlled conditions. The feet of furniture must always be covered with appropriate protective
material. Chairs, sofas or furniture with casters must be tted with soft rubber wheels and placed on an adequate protective mat or be placed in
protective caster cups
3
.
5. These warranties apply only to rst quality Mohawk Luxury Vinyl Flooring purchases. Mohawk is not responsible for damages to the extent caused by
a failure to install product in accordance with Mohawk VINYL Installation Guide over approved substrates and underlayments or a failure to use the
recommended adhesives and seam bonds/sealers. The warranty period begins on the date of the original installation.
6. The Waterproof warranty excludes damage to furniture, xtures, walls, suboors, moldings, trims, underlayments, radiant heating elements or anything
not related to Mohawk Luxury Vinyl Flooring. Any damage resulting from mold and mildew growth is not covered under the Waterproof warranty.
7. For pet related issues, clean any affected area immediately. Any scratching and/or staining resulting from urine, feces, or vomit from anything other than
a domestic pet is not covered under these warranties.
8. Walk-off mats must be placed at all exterior entrances to protect Mohawk Vinyl. Flooring from soil, grit, deicers, asphalt sealers, and other contaminants
capable of damaging Mohawk Luxury Vinyl Flooring. Suitable walk-off mats should contain both soft and rm bers to facilitate removal of wet or solid
contaminants from shoe soles. An extra set of walk-off mats should be available for each entrance so the mats can be replaced and cleaned weekly during
routine maintenance, or more often depending upon site and weather conditions.
This routine will prevent walk-off mats from becoming the source of tracked-on contaminants. Walk-off mats should be large enough to allow
adequate soil removal.
9. These warranties do not apply to damage from exposure to extreme heat or sunlight exposure, dryness, or stains as a result of chemical or industrial
products (other than recommended cleaning products).
10. These warranties do not apply to gaps that are 1/16inch or less (1.57mm), which is not a failure of the locking system.
11. These warranties exclude damage caused by hydrostatic pressure (water or moisture under the oor that is transmitted to the surface through exerted pressure) or
other conditions related to water or moisture originating below the oor.
12. Material must be checked carefully for defects before and during installation and under sufcient lighting. Products with visible defects must not be
installed under any circumstances. The retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further claims
will be accepted. Color and gloss issues resulting from material added to an existing installation at a later date and non-warranty related repairs are
excluded from coverage.
13. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES4 WHICH MAY ARISE BY IMPLICATION OF LAW OR APPLICATION OF COURSE OF DEALING
OR USAGE OF TRADE— INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE— ARE
EXPRESSLY EXCLUDED. NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, EXTEND BEYOND THOSE EXPRESSLY SET FORTH IN THIS
WARRANTY BROCHURE. MOHAWK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES.
14. THESE LIMITED WARRANTIES CONSTITUTE THE ENTIRE AGREEMENT OF THE PARTIES, AND NO WAIVER OR AMENDMENT SHALL BE VALID UNLESS IN
WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF MOHAWK.
3 Manufacturerdoesnotrecommendtheuseofcastersonanyooringwithoutappropriatechairpads.
4 ByimpliedwarrantiesMohawkmeanswarrantiesthatthelawpresumestohavebeengivenbythesellereventhoughtheyarenotsetoutinwriting.PLEASENOTE:Somestatesdonotallowthe
exclusionorlimitationofincidentalorconsequentialdamages,orlimitationsonhowlonganimpliedwarrantylasts,sotheabovelimitationorexclusionmaynotapplytotheoriginalowner