User's Manual

Troubleshootingȱ
SpectraGuard
®
ȱEnterpriseȱInstallationȱGuideȱ
99
ȱ
9.2 SensorȱTroubleshootingȱ
ȱ
ȱ
Symptoms Diagnosis Solution
LED1: Solid
Orange
LED2: Fast
Blink
The Sensor did not
receive a valid IP
address via the DHCP.
The DHCP Server is unreachable. Restore the
connectivity to the DHCP Server or set a static IP
address via the HTTP interface or the Config Shell
CLI.
LED1: Solid
Orange
LED2: Slow
Blink
Unable to connect to
the Server.
Ensure that the Server is running and is reachable
from the network to which the Sensor is attached. If
there is a firewall or a router with ACLs enabled
between the Sensor and the Server, ensure that the
traffic is allowed on UDP port 3851.
If utilizing the Server ID based discovery, ensure
that multicast is enabled on the network.
Alternatively, if utilizing the Server IP based
discovery, ensure that the DNS name ‘wifi-security-
server’ has been correctly entered on the DNS
Server. Also ensure that the DNS Server IP
addresses are either correctly configured on the
Sensor, or are provided by the DHCP Server.
LED1: Solid
Orange
LED2: Solid
Green
The Ethernet cable is
loose. It is probably
disconnected from the
network.
Ensure that the Ethernet cable is connected.
LED1: Solid
Orange
LED3: Solid
Green
An error on the
802.11 interface has
occurred.
Contact [e-mail] for more
details.
LED1: Solid
Orange
LED4: Solid
Green
A fatal Software error
has occurred.
Contact [e-mail] for more
details.