Monarch 9800 Series Printers TC9840OH Rev. A 11/98 ©1998 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©1998 Monarch Marking Systems, Inc.
TA B L E O F C O N T E N T S GETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 9445 Printer Online Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-2 Adjusting Print Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Printing the Euro-Dollar Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 CARE AND MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . .
1 G E T T I N G S TA R T E D The Monarch ® 9840 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9840 printer prints labels continuously (in one strip) or on-demand (one label at a time). You can print on die cut, black mark, or continuous supplies. Continuous supply must be used in continuous mode. See Appendix A, "Specifications," for more information about the different supply types.
9445 Printer Online Emulation The 9840 printer supports 94x5 emulation. You can send 94x5 data streams to the 9840 printer. Refer to your 9445 Programmer’s Manual for information about 94x5 data streams. Ordering Programmer ’s Manuals The Packet Reference Manual, which describes how to create format and batch packets for printing labels, how to configure the printer online, how to diagnose printer error messages, and how to perform other advanced techniques can be downloaded from our web site.
Ask your System Administrator which method you will use to communicate with the host: Parallel Port Power Cable goes here Serial Port Serial Communication 9 to 25 pin cable (Part #118364) 25 to 25 pin cable (Part #118366) Parallel Communication IEEE-1284 or Centronics® mode cable (Part #118363) See "Setting DIP Switches" for more information. Connecting the Communication Cable Connect the communication cable into the appropriate port.
Setting DIP Switches To change the DIP switch settings, move the switches to the desired position and then turn on the printer. If you select Software Controlled, the parameters in Packet F will override the communication settings. Software Controlled uses the last sent Packet F settings or the defaults. Turning on the printer activates the DIP switch settings. Make sure the DIP switch settings match the printer’s setup for ribbon or supply type.
Lower DIP Switches 1 Flow Control XON/XOFF RTS/CTS* DTR Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed Supply Type Die Cut or Edge Apt. Black Mark (center) Continuous Center Apt. Ribbon Transfer Direct Feed Mode Disable On-Demand Enable On-Demand 2 3 4 5 6 OFF OFF ON ON OFF ON OFF ON 7 8 ON OFF OFF ON OFF OFF OFF ON OFF ON OFF ON OFF ON * Requires a special cable. Rev.
U si n g t h e C o n t r o l Pa n el The control panel helps you check printer status, displays error codes, and allows you to perform some basic printer functions. Printhead Release Printer Status Lights Power: The printer shows a steady green light when it is on. Power Status Code Supplies Paused Pause Clear Feed 123 Supplies: The printer shows a blinking amber light when it is out of labels or ribbon, or when you have a supply jam. Paused: The printer shows a steady amber light when paused.
B u t t o n Fu n c t io n s Feed: u Prints a label in the on-demand mode. u Feeds a blank label if there is no print job. u Prints a label with error information that is useful to your System Administrator if an error is displayed. u Cuts the supply when pressed and held for two seconds if a knife is installed. Pause: Pauses the current print job or resumes a paused print job. Feed and Pause: Prints a test label when you press the buttons at the same time.
1-8 Getting Started Rev.
2 LOADING SUPPLIES This chapter describes how to load: u a roll of supply u fan-fold supply u a roll of tag supply. There are three types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. High Energy scratch, chemical, and temperature resistant supplies that require a ribbon able to withstand high temperatures.
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Place the roll of supply on the supply holder. Make sure the supply unrolls from the top. Do not pick up the printer by the supply holder. 2-2 Loading Supplies Rev.
5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. Supply Holder Guides If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6. Push down on the supply lever to unlock the supply guides. 7. Lay the label strip across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs.
For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. Tag 8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Nibs Supply Lever 2-4 Loading Supplies Rev.
9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12. Press Feed to position the supply under the printhead. Rev.
You may need to adjust the wide/narrow knobs depending on the width of your supply. See Chapter 5, "Care and Maintenance," for more information. For Peel Mode: In peel mode, the printer separates the backing paper from the label. The next label is not printed until the completed one is removed from the printer. Make sure the printer is configured for on-demand mode and the correct supply type. The minimum feed length is 1.5 inches for peel mode.
3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the saw-toothed tear edge. Make sure the backing paper tears at the edge. Rev.
5. Close the printer’s cover. 6. Press Feed to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Tear labels against the tear bar. You cannot tear tags with the tear bar. Note the following change to loading labels if you have purchased the optional tear bar: Slide the supply between the tear bar and peel bar. Tear Bar Peel Bar Do not tear both label and backing paper at the same time. u Tear labels against the tear bar. u Tear backing paper against the tear edge.
3 LOADING RIBBON This chapter describes how to load a ribbon roll. There are different ribbon requirements for the three types of supplies: Thermal Direct Supplies do not use a ribbon for printing. Thermal Transfer Supplies require a ribbon for printing. High Energy Supplies require a ribbon able to withstand high temperatures. If you are using thermal direct supplies, do not load a ribbon. If you are using high energy supply, be sure to use a high energy ribbon.
Loading Ribbon Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Assembly Deflector Tab 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "Monarch" writing facing out. Use your empty ribbon core as the take-up core.
6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. 9. Align the ribbon and make sure it is straight and centered throughout the path. 10. Tape the ribbon to the take-up core.
11. Rotate the take-up core until the leader is past the printhead and remove any slack in the ribbon by turning the take-up reel clockwise. 12. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 13. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9840 printer. It enables you to print on high energy (TUFF-MARK®) supplies.
The high energy setting is lost when you turn off the printer. High Energy Ribbon Limitations When using the high energy ribbon option: u Use a print speed of 2.5IPS (inches per second). u Printhead warranty is reduced to 100,000 inches. u Serial bar codes cannot be printed. u Do not use peel mode. u No more than 20% of the supply should have print (black coverage). CAUTION The high energy ribbon may break or stick to the supply when more than 20% of the supply contains print.
3-6 Loading Ribbon Rev.
4 PRINTING This chapter explains how to u use on-demand mode printing. u print an error label and batch separators. u adjust the print positions. Printing The host sends online packets containing print jobs to the printer. 1. Turn on the printer. 2. Download a format and a batch. Refer to the Packet Reference Manual for information on downloading print jobs. 3. The printer prints a strip of labels. 4. Remove the printed labels.
Printing an Error Label If the printer displays a data error (errors 0-499), press Feed to print an error label and continue printing. See your System Administrator about the error label. Clearing Batches All batches are cleared when the printer is turned on. You can also clear all or a single batch by pressing Clear after the printer is paused. See "Using the Control Panel" in Chapter 1 for more information. Using Batch Separators A batch separator is a striped label that prints in between batches.
Adjusting Print Positions You can adjust the supply, print, margin, or cut positions on the 9840 printer by using the control panel buttons. Make sure a batch is not waiting to print before you adjust the positions. To change the supply, print, margin, or cut positions: 1. Press Pause. 2. Press Feed and Clear (at the same time) once to select the supply position, twice to select the print position, three times to select the margin position, and four times to select the cut position.
Supply Position Adjusts the machine to print at the vertical 0,0 point on the supply. Increase the supply position to move print up, decrease to move print down on the label. The range is -300 to 300 dots. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. Print Position Adjusts where data prints vertically on the supply. Increase the print position to move print up, decrease to move print down. The range is -99 to 99 dots.
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CARE AND MAINTENANCE 5 This chapter tells you how to u clear label jams u clean the printhead and platen roller u replace a printhead u replace a fuse u adjust print contrast. CAUTION Do not use sharp objects to clean the printhead. This may damage the printer and void your warranty. Clearing Label Jams When you are printing and a jam occurs, the Supplies light on the printer’s front panel blinks. To clear the jam: 1. Turn off the printer and open the cover and printhead assembly. 2.
Cleaning The rate and frequency at which you print or how often you receive supply errors determines how often you must clean the printer. You may need to clean the printhead, sensor, and platen roller: u if there is any adhesive build-up in the supply path u after printing approximately six rolls of supply, after using two ribbons, or whenever you load new supplies u daily if your printer is in an excessively dirty, hot, or humid environment u when you see voids in the print as shown. 1.
5. Rub the cotton swab across the peel bar, printhead, and supply sensor to remove any build-up. Printhead 6. Clean the build-up in the supply path. 7. Let the printer dry before you reload supplies. Close the exit cover until both latches click into place. Supply Sensor 8. Close the cover and printhead assembly. 9. Turn on the printer. 10. Press Feed to position the supply under the printhead. Resend your format, batch, and check digit packets. Rev.
Replacing the Printhead You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 765 (printhead failure) error codes. See "Accessories" in Appendix A for the printhead part number. CAUTION The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead.
6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7. Carefully plug the cable into the new printhead. 8. Align the new printhead with the tabs. 9. Snap the printhead into place. Do not touch here Rev.
Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. Turn on the printer. 13. Press Feed to position the supply under the printhead. Adjusting the Wide/Narrow Knobs You may need to adjust the two wide/narrow knobs according to the width of your supply.
Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts. We recommend you check the bar code print quality with a bar code verifier. Using a thin screwdriver, turn contrast knob clockwise for darker print; turn counter-clockwise for lighter print. Contrast Knob You only have to turn the contrast adjuster slightly.
Replacing the Fuse The printer is shipped with a 115 volt or a 230 volt fuse. To replace the fuse: 1. Disconnect the printer from the power source. 2. Use a screwdriver to pry open the fuse box in the back of the printer. Fuse Fuse Box 3. Remove the old fuse and insert a new one as shown. 4. Slide the fuse box back into the printer. 5-8 Care and Maintenance Rev.
TROUBLESHOOTING 6 This chapter provides u information about printing a test label. u solutions to minor printing problems. u explanations of error messages you may receive while using the printer. u a list of common error messages and their solutions. P r i n t i n g a Te s t L a b e l Press Feed and Pause simultaneously. Hold for one second and release. Labels similar to these print: The first label shows the printer’s configuration by packet (A-G).
Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Check supply. Check ribbon. Send a corrected format and batch packet. Set wide/narrow knobs correctly. Clean the printhead. Send a corrected format packet. Clean the printhead. Change supply. Check ribbon. Change supply.
Error Messages You may receive the following types of error messages: u Data Errors u Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. Call Technical Support if you receive any error message not listed in this chapter. Data Errors Errors 001 to 405 and 429 to 435 are data errors.
012 Row field position is greater than the maximum stock dimension. 013 Column field position is greater than the maximum stock dimension. 014 Font selector is invalid. 015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 016 Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 017 Field restriction must be V (variable) or F (fixed).
041 Line direction must be 0, 90, 180, or 270. 042 The line segment or box end row is defined outside of printable area. 043 The line segment or box end column is defined outside of printable area. 044 Dot pattern for line or box must be "". 045 Line length is defined beyond the maximum length. 046 Line type must be S (segment) or V (vector). 051 Imaging mode in the graphic header must be 0. 101 Format referenced by batch not in memory. 102 Print quantity is outside the range 0 to 32000.
205 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). 206 Increment/Decrement selection must be I (increment) or D (decrement). 207 Incrementing start position must be 0 to 2710. 208 Incrementing end position must be 0 to 2710. 209 The incrementing amount must be 0 to 999. 210 Security value for a PDF417 bar code must be 0 to 8. 211 Narrow element value is less than 1 or greater than 99. 212 Wide element value is less than 1 or greater than 99.
224 Bar code Intercharacter gap must be 0 to 99 in printer dots. 251 Power up mode must be 0 (online) or 1 (offline). 252 Language selection must be 0 (English). 253 Batch separator code must be 0 (off) or 1 (on) in the system setup packet. 254 Slash zero selection must be 0 (standard zero) or 1 (slash zero). 255 Supply type must be 0 (black mark) or 1 (die cut). 256 Ribbon selection must be 0 (direct) or 1 (transfer). 257 Feed mode must be 0 (continuous) or 1 (on-demand).
269 Stop bits selection must be 0 (1 bit) or 1 (2 bits). 270 Parity selection must be 0 (none), 1 (odd), or 2 (even). 271 Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF). 272 Internal code page selection must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850). 273 Cut adjustment must be -300 to 300 dots. 282 RS232 Trailer string is too long. Use a maximum of 3 characters. 283 ENQ Trailer string is too long. Use a maximum of 3 characters.
325 Duplicating direction must be 0 or 1. 327 Amount of row adjustment must be 0 to 999. 328 Duplicate count must be 0 to 999. 340 Bitmap line encoding must be H (Hex) or R (Run length). 350 Font selector must be 1 to 9999. 351 Font data length must be 68 to 16384. 352 Insufficient font memory is available for the downloaded font. 380 Job request is outside the range 0 to 4. 400 Invalid character following {. 401 Internal software failure. Call Technical Support.
411 Framing error (baud rate mismatch). 412 Flow control mismatch. 413 Receive buffer is full. Check flow control settings. 414 Internal keyboard buffer is full or you need a new keypad. 427 Format name must be 1 to 8 characters inside quotes or a printer-assigned name (""). 428 Batch name is invalid or graphic not found. 429 A field number appears more than once in a format. 430 The format uses a graphic file that cannot be found.
573 Batch data in price field doesn’t fit the format or the field contains blanks. 574 Batch data in check digit scheme doesn’t fit the format, or, the field contains blanks. 575 The graphic included in your format could not be found. 600 Imaging error because the batch was refused. 601 An error occurred while the batch was imaging. 602 The batch was not found during imaging. 611 Font, bar code, or density in the batch doesn’t fit the format.
701 Printer received a command that it cannot execute while it is running. 702 Check your printer’s SETUP settings. 703 The printer sensed a calibration of different-sized black marks. 704 Printer didn’t detect a sense mark within the maximum feed length or is out of supplies. Check or load supplies. 705 Invalid batch received. 750 Printhead is overheated, turn off the printer to let it cool. 751 Printer didn’t detect a sense mark when expected.
761 Stacker is full or jammed. Empty the stacker or clear the jam before continuing. The printer does not recalibrate after this error. 762 Low battery. Recharge the battery. 763 Waiting to dispense label. Press Feed. 764 Verifier failure. Press Clear to clear the error and continue printing. A blank label feeds and the last label reprints. 765 Printhead failure. Call Customer Service to order a new printhead or printhead kit. 768 Printhead has more than 10 bad dots or is not connected.
6-14 Troubleshooting Rev.
A S P E C I F I C AT I O N S Printer Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) Weight: 30 lb. (13.4 kg) Shipping Weight: 34 lb. (15.4 kg) Power: 115 Vac, 60Hz, 100 Vac, 50/60 Hz, 230 Vac, 50Hz Operating Limits: For Thermal Transfer (ribbon) 40° to 95° F (4° to 35° C) For Thermal Direct 40° to 104° F (4° to 40° C) Printhead: Thermal at 4 inches (102 mm) wide 203 dpi (8.
Ribbon Specification Do not leave ribbon in sunlight, high temperatures or humidity. Print Speed: 2.5 IPS (64 mm) for all serial bar codes 2.5 IPS (64 mm), 4.0 IPS (102 mm), or 6.0 IPS (152 mm) for other operations We recommend a print speed of 2.5 IPS for labels less than two inches long using backfeed or on-demand mode printing. Ribbon Type: Standard or High Energy Ribbon Widths: 1.3 inches (33 mm) 1.6 inches (41 mm) 2.16 inches (55 mm) 3.15 inches (80 mm) 4.
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B SETTING DIP SWITCHES To change the DIP switch settings, move the switches to the desired position and then turn on the printer. Upper Dip Switches Lower Dip Switches 1=ON, 0=OFF If you select Software Controlled, the parameters in Packet F will override the communication settings. Software Controlled uses the last sent Packet F settings or the defaults. Turning on the printer activates the DIP switch settings. Make sure the DIP switch settings match the printer’s setup for ribbon or supply type. Rev.
DIP Switches Upper DIP Switches Baud Rate 38400 19200 9600 4800 2400 1200 Software Control Data Bits 7 Data Bits 8 Data Bits Stop Bits 2 Stop Bits 1 Stop Bit Parity Even Odd None Parallel Port Centronics Mode IEEE-1284 B-2 Setting Dip Switches 1 2 3 1 1 1 0 0 0 0 1 0 0 1 1 0 0 0 1 0 1 0 1 0 4 5 6 7 1 0 0 0 1 0 8 1 0 1 0 0 1 Rev.
Lower DIP Switches Flow Control XON/XOFF RTS/CTS* DTR Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed Supply Type Continuous Die Cut Black Mark Ribbon Transfer Direct Feed Mode Disable On-Demand Enable On-Demand 1 2 1 0 0 0 1 0 3 4 5 6 1 0 0 0 0 1 7 8 0 1 0 1 0 1 0 1 * Requires a special cable. Rev.
B-4 Setting Dip Switches Rev.
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