Monarch® Printers N N TC7411MN2OI Rev. AG 5/08 9855® 9860™ ©2007 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Paxar reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Paxar has made every effort to provide complete and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual.
TA B L E O F C O N T E N T S GETTING STARTED......................................................................................1-1 Overview ................................................................................................1-1 Audience ................................................................................................1-1 Using This Manual ...................................................................................1-2 System Requirements ...................................
Wireless................................................................................................. 2-7 Signal Strength ................................................................................... 2-8 SSID .................................................................................................. 2-9 Wireless Mode................................................................................... 2-10 A-Point Density ........................................................................
Reading the Virtual Panel ....................................................................... 3-20 Using Custom Commands ....................................................................... 3-21 Changing the Password.......................................................................... 3-22 Updating Firmware ................................................................................ 3-24 Basic Security Configurations .................................................................
TROUBLESHOOTING ................................................................................... 6-1 Printing a Test Label ............................................................................... 6-1 General Troubleshooting Information ........................................................ 6-4 Troubleshooting Wireless Configuration Problems ...................................... 6-7 Technical Support ...................................................................................
G E T T I N G S TA R T E D 1 Your Monarch® 9855® or 9860™ Version 5.0 or greater printer contains MonarchNet2™ software, which allows you to access, configure, and control your printers with the Monarch® 7411™ Ethernet Print Server remotely across a LAN (local area network), WLAN (wireless local area network), or WWW (world-wide web) connection. Information in this document supercedes information in previous versions. Check our Web site (www.monarch.
Using This Manual Following is a summary of the contents of this manual: Chapter Contents 1 Getting Started Information you should know before using the printer. 2 Configuring the 802.11b/g and IP Settings Setting communications between your network and printer. 3 Using a Web Browser Using your Web browser to configure and monitor your network printer. 4 Console Commands Lists the supported console commands for your network printer.
♦ Wireless mode (infrastructure or Ad-Hoc). ♦ The SSID (service set identifier) for your wireless network. ♦ If you are using TCP/IP (recommended for Windows Networks) and are not connected to a DHCP server (for obtaining an IP address automatically), you need a unique IP address for the wireless print server (for example: 192.0.0.192) and a subnet mask. If the print server is not on the same IP subnet as the computers you are printing from, you need a router. A print server with an IP address of 192.0.0.
Setting Up the Print Server For MonarchNet2 to operate, make sure the print server is set to use the printer’s internal parallel port and use bi-directional communications. If this is not already set for you: 1. From the printer’s Main Menu, select Setup, Port Settings, Parallel Comm., Port, and press or until you see Internal. Press Enter/Pause to save the setting. 2. Then, press to display Mode. Press Enter/Pause. Press or until you see IEEE1284. Press Enter/Pause to save the setting. 3.
Checking the Print Server Hardware The Ethernet print server comes preinstalled and tested in your printer.
Verifying Successful Installation When the printer is turned on, the print server runs through a set of power-up diagnostics for a few seconds. All three LEDs blink momentarily.
Test Button Press this button down for less than five seconds to print a configuration label on the printer. The label shows the current wireless and network settings of the print server. See “Printing a Configuration Label” for more information. If the label does not print, see Chapter 6, “Troubleshooting.” Press this button down for 10 seconds to reset the password to “access.” To reset the print server to its factory default parameters, see “Default Network” for more information.
About “Print Mode Ready” When you turn on your printer, you may see several different “Print Mode Ready” screens based on your printer’s current configuration. When you see Print Mode Ready ███ N Print Mode Ready Print Mode Ready Description The printer is ready to accept data, but it does not have a print server with a MonarchNet2 connection. A connection is established between the Ethernet print server and the MonarchNet2 protocol.
Printing a Configuration Label To print a configuration label, press the Test button on the back of the print server. Use 6-inch long supply. If you are using supply that is shorter than six inches long, temporarily change your Supply Type in the printer menu to “continuous” to print the entire test label. After printing the test label, change your supply type to your previous setting. Some information may print outside the label edges of narrow supply.
1-10 MonarchNet2 Operating Instructions
C O N F I G U R I N G T H E 8 0 2 . 11 b / g AND IP SETTINGS 2 This chapter explains how to configure and view your network settings by using the printer’s Main Menu. You can set the MAC address, IP address, subnet mask, IP gateway, boot method, wireless information, and default network. If the printer is not communicating with the print server’s network card, the Network Menu options do not appear. All nodes of a wireless network need to have the same settings to communicate with each other.
Saving Settings After you display the option you need, press Enter/Pause to save the setting. Press Escape/Clear to exit to the next higher menu. If you save any network or wireless options, the print server resets and uses the new settings. It may take a minute or more, depending on network traffic, for the print server to reset and connect to the network. “Please wait…” is displayed while the print server resets and is connecting to the network.
IP Address The IP (Internet Protocol) Address is a unique identifier for a device on a network. It consists of four 3-digit numeric fields, separated by periods. To change the setting, from the Main Menu: Select Setup, Network. Then follow these steps. 1. Press or until you see NETWORK IP Address 2. Press Enter/Pause. The current setting is displayed, for example: IP Address 192.0.192.0 3. Press or to move through the positions. Press Feed/Cut to scroll one digit at a time from 0-9.
Subnet Mask IP networks are divided using subnet masks. The subnet mask address determines where the IP address belongs in the network. It consists of four 3-digit numeric fields. To change the setting, from the Main Menu: Select Setup, Network. Then follow these steps. 1. Press or until you see NETWORK Subnet Mask 2. Press Enter/Pause. The current setting is displayed, for example: Subnet Mask 255.255.000.000 3. Press or to move through the positions.
IP Gateway The IP Gateway (or router) allows connections (communications) between different subnets on a network. It consists of four 3-digit numeric fields. To change the setting, from the Main Menu: Select Setup, Network. Then follow these steps. 1. Press or until you see NETWORK IP Gateway 2. Press Enter/Pause. The current setting is displayed, for example: Gateway Address 010.192.000.000 3. Press or to move through the positions. Press Feed/Cut to scroll one digit at a time from 0-9.
Boot Method The boot method sets the way the device receives its IP address. The choices include Auto, Static, BOOTP, DHCP, and RARP. Auto Tries DHCP, BOOTP, and RARP, then sets to Static if the IP address is not automatically set using any of the previous methods. Static Use if your network uses fixed configuration. The IP address remains the same every time the device connects to the network.
To change the setting, from the Main Menu: Select Setup, Network. Then follow these steps. 1. Press or until you see NETWORK Boot Method 2. Press Enter/Pause. The current setting is displayed, for example: BOOT METHOD BOOTP 3. After you display the option you need, press Enter/Pause. 4. Press Escape/Clear until you see the Main Menu.
The options are listed in the table below. Option Choices Signal Strength 0 to 100 SSID xxxxxxxxxxxxxx Wireless Mode infrastructure or Ad-Hoc APoint Density Low/Med/High Transmit Rate 1/2/5.5/11/12/18/24/36/48/54 Channel 1 to 11 Signal Strength The connection between the device and access point is shown as signal strength, which is a percentage from 0 to 100, where 0 is no connection and 100 is an excellent connection.
SSID The Service Set Identifier (SSID) is a unique identifier that must match for all nodes on a subnetwork to communicate with each other. It consists of up to 32 characters (any printable character, including spaces). If using the space character, it must be enclosed in quotation marks. Note: The SSID is case-sensitive. To change the setting, from the Main Menu: Select Setup, Network, Wireless. Then follow these steps. 1. Press or until you see WIRELESS SSID 2. Press Enter/Pause.
Wireless Mode The wireless mode sets how you communicate with your wireless network. In Ad-Hoc mode, you do not need an access point. Ad-Hoc mode is also called peer-to-peer (point-to-point) communications, so as long as the devices are in range, they will connect and communicate with each other. Infrastructure mode requires an access point to communicate. Note: If communicating in a mixed environment where both Ad-Hoc and infrastructure mode are used, make sure the SSIDs are unique in both modes.
A-Point Density The A-Point density is the access point’s density. If the communication quality (transmit rate) between devices on a network drops below a certain level, the devices scan for another access point in the area offering better transmit rates, etc. The range is Low, Medium, or High. If set to High density, the device searches for another access point in range using 11 Mbps communications; Medium uses 2 to 5.5 Mbps communications; Low uses 1 to 2 Mbps communications.
Transmit Rate The transmit rate sets the maximum speed at which the devices communicate with each other on the network. The speeds are in Mbps (megabits per second). Choices include: 1, 2, 5.5, 11, 12, 18, 24, 36, 48, or 54. The transmit rate is negotiated with the access point and this setting may be ignored. From the Main Menu: Select Setup, Network, Wireless. Then follow these steps. 1. Press or until you see WIRELESS Transmit Rate 2. Press Enter/Pause.
Channel This option selects the channel on which your network devices communicate. All devices must be on the same channel to communicate. Other radio devices such as Bluetooth® wireless devices, microwave ovens, or 2.4-gigahertz cordless phones may operate on the same channel as your network. Channels 1-11 are available. Use the channel for Ad-Hoc mode. In infrastructure mode, the channel is negotiated with the access point and this setting is ignored.
Default Network The default network option allows you to reset the print server to default settings or factory default settings. ♦ If you select default setting, any defaults set using the SET DEFAULT Telnet console command are restored. ♦ If you select factory default, the print server is reset to factory defaults. See “Factory Defaults” for the list of default values.
Factory Defaults If you reset the print server to factory defaults, the following values are restored. Some settings may stay the same, depending on your network configuration. Description Default MAC This value is hard-coded and does not change TCP/IP Enabled Name PXR_xxxxxx (xxxxxx = the last six digits of the MAC address.
Test Label You can print a configuration label if your print server does not have a test button. The label is best-displayed using 2” wide by 4” long labels. If the label is too small, some information may print outside the label edges. To change the setting, from the Main Menu: Select Setup, Network. Then follow these steps. 1. Press or until you see NETWORK Test Label 2. Press Enter/Pause. Test Label No 3. Press to display “Yes” and press Enter/Pause. The configuration label prints.
NCL Settings The Network Control Language files (NCL) are in a readable format similar to Microsoft® Windows® 3.0 initialization (.ini) files. For example, you can create an NCL file that sets your printer to specific settings every time you turn on the printer, such as black mark supply, high energy ribbon, and on-demand mode. Use Reinit NCL to process the NCL file saved in the printer’s flash memory. An NCL file exists in flash memory if the word “NCL” appears on the first test label’s right side.
2-18 MonarchNet2 Operating Instructions
USING A WEB BROWSER 3 You can configure and manage the printer and print server using your Web browser: Microsoft® Internet Explorer, version 6.0, or greater; Netscape® Communicator, version 4.7 or greater; or Mozilla Firefox®. Notes: ♦ The screen pictures shown in this manual may not exactly match the software. ♦ The recommended screen area resolution for your computer is 1024 x 768 pixels. ♦ Before you begin, you need to know your printer’s IP address.
Logging In 1. Start your Web browser. 2. Type in your printer’s IP address and press Enter. For example, 192.0.0.192. The printer’s display shows the “N” network symbol or the antenna symbol when the printer is connected and ready to receive data. If the printer is experiencing a ribbon or supply problem, this graphic appears with a red background for Printer Status. If the printer has a wireless connection, this graphic appears for Signal Quality.
3. Click Administrator Log On or the printer’s name (for example: PXR8A983A). 4. Type access for the password and click Submit. You do not need a user name. The password is case-sensitive and saved in the printer’s flash memory. See “Access Control” to change the password.
The About tab appears with information about your printer, including printer name, IP address, installed/enabled options, and more. Click the Tech Support tab if you need to contact us. Configuring the Printer You can configure the printer using your Web browser. 1. From the side Menu Bar, click Printer Configuration. 2. Select one of the following tabs: Printer Setup or Supply Setup.
Changing the Printer Setup Only configure the settings required for your network/printer. Note: Only the available options for your printer are displayed. 1. On the Printer Setup tab, set the Ribbon: None, Ribbon, or High Energy. 2. Set the Supply Type: Aperture, Die Cut, Black Mark, or Continuous. If you are using edge aperture supplies, use the die cut setting. If you are using center aperture supplies, use the aperture setting. 3. Set the Feed Mode: Continuous or On Demand. 4.
7. Set the Skip Index mode: No or Yes. Skip index allows you to print an image over multiple labels. 8. Set the Backfeed: Off, On, or Extended. Backfeed advances each printed label to the specified dispense position and then backs up the next label to be printed underneath the printhead. Do not use extended backfeed on non-knife printers. 9. Enter a value for the Dispense Position (range is 50 to 200). This adjusts the stopping point of the label after it is printed. 10.
Changing the System Setup Only configure the settings required for your network/printer. 1. On the System Setup tab, set the Flash Storage: Enabled or Disabled. Flash storage allows packets with “R” or “N” selectors to be stored in Flash Memory, instead of volatile RAM. Packets stored in flash memory are saved when the printer is turned off. 2. Set the Speed Adjustment: Default, 2.5, 4.0, 6.0, 8.0 10.0, or 12.0 ips. If you select “Default,” serial bar codes print at 2.
8. Select Slashed Zero to print zeros with a slash (Ø): No or Yes. 9. Click Submit when finished. Reset/Initialize Network Click Save/Re-init Network (on the Protocols tab) to reset and initialize the network interface. Any changes made on previous screens do not take effect until you click Reset Network. This process takes a few minutes for the printer to respond with the new settings.
Configuring the Network Settings You can configure the print server to operate on your network. 1. From the side Menu Bar, click Network Configuration. 2. Select one of the following tabs: Protocols, SNMP, Wireless, or Alerts.
Changing TCP/IP Settings Only configure the settings required for your network/printer. 1. On the Protocols tab, set the Boot Method: Auto, BOOTP, DHCP, RARP, or Static. 2. Set the number of Boot Tries: 1-10. The default is 3. If you are having a problem receiving an IP address with BOOTP, set this number to 10. 3. Change the IP Address if necessary. 4. Set or change the Subnet Mask. 5. Set or change the Gateway. 6. Select either No Subnet or No Gateway for RARP. 7.
8. Enter the Domain Name. 9. Enter the Primary DNS Server’s IP address. 10. Enter the Secondary DNS Server’s IP address. 11. Select Enable Network Time to enable the network time protocol, which allows the printer to query a time server on the network and synchronize the clock in the printer. 12. Enter the Time Server’s IP address. The printer waits 20 seconds for the server to respond. The status is displayed within parentheses: “Waiting for Server,” “Time Server Error,” or the current date and time.
20. Select Enable Web Authorization Timeout to make the Web pages time out after five (5) minutes of inactivity. Note: The time out period is set for five minutes and cannot be changed. 21. Select Enable HP Jet Admin if using HP Jet Admin. No other settings are required for HP JetAdmin. 22. Click Save Changes to save changes or click Save/Re-init Network to save the changes and re-initialize the network with the new settings.
4. Enter the System Location. 5. Verify the Read Community Name and change if necessary. 6. Verify the Read/Write Community Name and change if necessary. 7. Verify the Trap Community Name and change if necessary. 8. Enter the Trap IP address, if it does not automatically appear. 9. Enter the Trap IP port, if it does not automatically appear. 10. Enable SNMP Alerts if necessary. Set which alerts you need to receive. See “Setting Alerts” for more information. 11.
Changing Wireless Settings Only configure the settings required for your network/printer. 1. Click the Wireless tab to configure the wireless network (802.11b/g) settings. 2. Set the Mode: Ad-Hoc or infrastructure. In Ad-Hoc mode, you do not need an access point. Infrastructure mode requires an access point to communicate. 3. Set the SSID. The SSID is a unique identifier that must match for all nodes on a subnetwork to communicate with each other. 4. Select the Radio type: 802.11b or 802.11b/g. 5.
8. Set the Regulatory Domain, which is the country of use. 9. Set the AP Density: Low, Medium, or High. If the communication quality (transmit rate) between devices on a network drops below a certain level, the devices scan for another access point in the area offering better transmit rates, etc. 10. Set the Encryption Mode: Disable, 64 BIT Encryption, 128 BIT Encryption, WPA, WPA2, WPA2-WPA. WPA2-WPA works as either WPA2 or WPA. The encryption mode determines the algorithm used to encrypt messages. 11.
Using WEP If you select 64 BIT Encryption or 128 BIT Encryption, you need to enter the WEP keys. 1. Determine which Key Selection to use: 1-4. 2. Set the WEP Key values. You must use the same key values for devices to communicate with each other on the network. Note: As you enter the values for the WEP keys, you can see the characters. However, the next time you view this tab, the values are displayed as asterisks (*). 3. Click Submit when finished. 4. Click the Protocols tab. 5.
Configuring Certificates For TLS and TTLS authentication, you may need to configure the Authentication Server Certificate. 1. Select Configure Authentication Server Certificate (on the Wireless tab). 2. Click Browse to search for the appropriate Root Certificate. Click Submit. You see the Root (Public) Key in the Certificate Root Key window. The exponent is almost always 65537 (default). See “Basic Security Configurations” for more information.
4. Click Submit at the bottom of the screen when finished. 5. Click Back to return to the previous screen. 6. Click the Protocols tab. 7. Click Save Re-init Network (on the Protocols tab) before any changes take effect. Even though you submitted your changes on the previous screen, they do not take effect until you click Save Reinit Network. This process takes a few minutes. Setting Alerts Alerts and SNMP are supported with the release of version 3.0 or greater printer firmware.
4. Enter the Mail Domain Name. 5. Select the message format: Plain Text or HTML. 6. Specify up to three users who will receive alert messages. 7. Select the alerts for each user. ALL is a toggle switch to select or deselect all the boxes for each user. The “Printer Offline” alert only appears if the operator presses Escape/Clear on the printer, not Enter/Pause. 8. Click Apply Changes to save your alert settings. 9. Click the Protocols tab. 10.
Reading the Virtual Panel The virtual panel operates just like the printer’s control panel. You can use the virtual panel to clear errors, feed labels, and more. 1. From the side Menu Bar, click Virtual Panel Display. 2. The current status of the printer appears on the virtual panel’s display. 3. If there is an error, click Escape/Clear to clear the error. If you want to feed a label, click Feed/Cut.
Using Custom Commands The Custom Commands menu allows you to enter MPCL format and batch data to print a label or enter Telnet console commands. 1. From the side Menu Bar, click Custom Command. 2. Enter any MCPL format and batch data or enter a Telnet console command. See Chapter 4, “Console Commands,” for more information.
3. Click Submit. The MPCL format is sent or results from a Telnet console command appear. Changing the Password You can change the access password for MonarchNet2. This should only be done by your System Administrator. The default is access. The password is case-sensitive and saved in the printer’s flash memory. Note: Make a note of the password if you change it. Changing the password also restricts access to Telnet sessions. 1. From the side Menu Bar, click Access Control. 2.
4. Retype the New Password to confirm it. 5. Press Submit when finished. If you change the password and attempt to log in using the old password, this message appears. It also appears for various error conditions when configuring the printer. 6. Click LOGIN to login using the correct password and correct the problem.
Updating Firmware You can update the printer’s firmware. Make sure the Resident (Boot Loader) is version 2.3 or greater. 1. From the side Menu Bar, click Firmware Update. 2. Make sure your printer is connected and ready to receive data. 3. Enter the TFTP Server IP Address. 4. Enter the Firmware Path and Filename (relative pathname to your TFTP server). Refer to your TFTP Server’s documentation for more information about setting up and using the TFTP server. Note: 5.
Basic Security Configurations There are two main decisions to be made when choosing wireless security: encryption method and authentication protocol. The encryption method determines the algorithm used to encrypt the message. The authentication type specifies how users are identified and verified on a network.
Authentication Protocol Type RADIUS Server Protocol User ID & Passw ord Enterprise LEAP Certificate Private Key Info File No N/A PEAP* TLS TTLS N/A PAP or MSCHAPv2 Required PSK PAC* N/A N/A *PEAP This is only for server-side certificates. *Optional Leaving the Certificate Root Key and the Certificate CN (common) names blank, no validation of the host certificate is performed. The values are set to “null” and all host certificates are accepted.
CONSOLE COMMANDS 4 Use this chapter to configure the Print Server using Telnet. You must have a basic understanding of the Telnet application. For initial setup, do not use Telnet, use auto-discover mode. Once you have the IP address, you can use Telnet or a Web browser. RSH or REMSH (remote shell) support is available with the release of version 3.0 or greater printer firmware. Remote shell support is a common UNIX® application that provides remote command execution capability for networked devices.
Conventions This section uses the following conventions: KEYwords Type the capitalized letters of each keyword instead of the whole keyword. Some keywords require more capitalized letters than others. For example, SEt KEYVAL RAdio [options] Mutually-exclusive options are included within square brackets and separated by a forward slash. Select only ONE of the options. For example, [DISable/STRICT/FLEXible] Values are included within brackets.
The password is case-sensitive. Depending on your printer’s firmware version, you may not be prompted for a username. Note: 4. The Telnet session times out after 10 minutes of inactivity. To view the current wireless (or network) settings, type sh en (show wireless settings) and press Enter: WiFi Mode = INFRASTRUCTURE WiFi SSID: ABC123 Speed = 54 International Roaming: Flexible Dynamic Frequency Selection: Unsupported Regulatory Domain = USI WiFi FW Ver = 2.13.10.0 LMAC, 2.12.18.
9. Type INIT and press Enter to save the settings and initialize the unit. 10. Type EXIT to exit Telnet. See the following sections for a list of the most frequently used commands. Help Commands For help at any time, type “Help” and a list of available commands appears. The Help command builds on itself, because for each command you type, more details appear for each option. Note: Syntax: There are help menus for all supported commands. To access a help menu for a specific command, type HElp .
Syntax: Help set ip IP LPD/TCP Parameters ADdress aa.bb.cc.dd IP node address ARP [EN/DIS] IP set via ARP BAnner [EN/DIS] LPD banner printing CHKSUM [EN/DIS] IP receive checksum BOot n Number of DHCP/BOOTP tries ENable/DISable Enable or Disable IP Processing FTIme [EN/DIS] Fast timeout FTP [EN/DIS] FTP protocol HTTP [EN/DIS] HTTP protocol KEepalive n Keepalive interval (min) LPD [EN/DIS] LPD protocol MEthod Set method of getting IP address PIng aa.bb.cc.
General Commands From the list of commands, the brackets - [] indicate to pick one of the options listed, the items inside curly braces - {} are optional and do not need to be specified. CHange/SEt/DEFine Changes configuration items. CLear/DElete/PUrge Removes a specified parameter or configuration item. CLear FATal Deletes fatal error log. CLear PAssword Removes the console password.
HElp Displays the list of available commands. SET Sets a specified parameter. SHow Displays current settings. INIT Saves settings and initializes unit. SAVE Saves configuration settings. SET DEFAULT Sets print server to factory defaults. SET LOAd [EN/DIS] Enables or disables firmware reload after exit. SET LOAd HOst Sets node name of boot host (NetWare firmware load). SET LOAd IP aa.bb.cc.dd Sets IP address of load host (TCP/IP firmware load).
SET PROtect Sets the update password. SET SERVEr NAme Sets server node name. SET SERVIce [EN/DIS] Enables or disables specified protocol on specified service. SET SERVIce BOT nn Sets service BOT string to nn. SET SERVIce EOT nn Sets service EOT string to nn. SET SERVIce FIlter nn Sets service filter to nn. SET SERVIce FMS nn Sets filter 1 match string to nn.
SHow FREE Shows amount of available memory. SHow LOAd Shows the print server’s firmware update parameters. SHow POP3 Shows POP3 parameters SHow PORt Shows port parameters. SHow PORt STA Shows the current port status. SHow PRN DISplay Shows the text currently on the LCD display. SHow PRN CFG Displays the printer configuration as an NCL file. SHow PRN FEEdlabel Feeds a label. SHow PRN FFILE Shows an existing NCL file in flash memory.
SHow PRN KEYpad Shows the current status of the keypad lock. SET PRN KEYpad [LOck/UNlock] Locks or unlocks the printer’s keypad. SHow PRN LOG Displays the NCL log file. SET PRN RESET Rests the printer (Telnet and remote shell only). SHow PRN STAtus Shows the printer’s current status (decoded ENQ status bytes). SHow PRN TEStlabel Prints a test label. SHow PRN UPASSwordstatus Shows the current status of the offline menu user password (on or off).
UNPROTect Allows the user to enter the update password (if one has been defined). Once the update password is entered correctly, SET commands can be used to modify the configuration until the console session is closed with EXIT. UPTIME Shows how long the printer has been on in format hh:mm:ss up N day(s), hh:mm:ss. ZEro Zeros statistical counts. Setup Commands SET PRN BACkfeedcontrol [ACtion/ DISPenseposition/ DISTance] value Sets the specified backfeedcontrol parameter to the specified value.
SHow PRN BATchoptions {CLearfields/ NUmberofparts/ CUTOption/ CUTMultiple/ CUTLTicketprompt/ CUTAfterbatchprompt/ NOCutbeforeprompt/ CUTLStripprompt/ PRintmultiple/ QUantity} Shows the specified batchoptions parameter’s current setting. If no parameter is specified, it shows the current settings of all parameters in the batchoptions category. SET PRN COMmunication [BAudrate/ WOrdlength/ STopbits/ PArity/ FLowcontrol/ PPort/ PMode] value Sets the specified communication parameter to the specified value.
SHow PRN INFo {MOdel/ SErial/ FIrmversion/ BOotversion/ COntrastpot/ PIcversion/ KNifeversion/ RFidversion/ NEtworkversion/ TOtals} Shows the specified info parameter. If no parameter is specified, it shows all parameters in the info category. SET PRN MEMoryconfig [DOwnloadablefonts/ FORmat/ IMage/ REceive/ TRansmit/ VEctorfonts] value Sets the specified buffer’s size the specified value.
SHow PRN STOrage FLash Shows the amount of unused flash memory. SHow PRN STOrage FORmats {format # or ALl} Shows headers for individual or all formats. Note that ‘0’ is shorthand for ‘ALl’. SHow PRN STOrage FONts Shows headers for all fonts. CLear PRN STOrage FLash Formats flash memory (user area only). CLear PRN STOrage [RAm/ FLash] FORmats [format # or ALl] Clears the specified format or all formats from volatile RAM or flash memory. Note that ‘0’ is shorthand for ‘ALl’.
SHow PRN SUPply SYncsupply Resynchronizes the supply. SET PRN SYStem [POwerupmode/ LAnguage/ BAtchseparators/SLashedzero/SYmbolset] value Sets the specified system parameter to the specified value. SHow PRN SYStem {POwerupmode/ LAnguage/ BAtchseparators/SLashedzero/SYmbolset} Shows the specified system parameter’s current setting. If no parameter is specified, it shows the current settings of all parameters in the system category.
RFID Commands SET PRN RFId [WRiteattempts/ PRotocol/ SIgnal/ RPower/ WPower] value Sets the specified RFID parameter to the specified value. SHow PRN RFId {MOduletype/ VErsion/ WRiteattempts/ PRotocol/ SIgnal/ RPower/ WPower/ REgion/ FRequency/ SUmmary} Shows the specified RFID parameter’s current setting. If no parameter is specified, it shows the current settings of all parameters in the RFID category. CLear PRN RFId SUmmary Clears RFID summary data (number of good and bad RFID tags). 802.
SET EN CERTKEY Sets the EAP root key value. SET EN CHannel nn Sets 802.11b/g wireless channel. SET EN ENC [DISable/64/128/WPA/WPA2/WPA2-WPA/ Dynamic WEP] Sets the encryption mode. See Chapter 3, “Using the Web Interface” for more information. SET EN ID Sets the authentication user ID. It may include the realm, separated with the “at” (“@”) character. SET EN INAP [PAP/MSCHAP_V2] Sets the EAP inner authentication protocol.
SET EN REGDOMain Sets the region of operation for the print server using the following table. The list of supported countries varies based on the radio type (802.11b or 802.11b/g). When running in Ad-hoc mode or when IROAM is disabled, you need to set the radio for the region of operation.
Country Code Description Country Code Description DK DENMARK PR PUERTO RICO DO DOMINICAN REPUBLIC QA QATAR EC ECUADOR RO ROMANIA EG EGYPT RU RUSSIAN FEDERATION SV EL SALVADOR SA SAUDI ARABIA EE ESTONIA SG SINGAPORE FI FINLAND SK SLOVAKIA FR FRANCE SI SLOVENIA GE GEORGIA ZA SOUTH AFRICA DE GERMANY ES SPAIN GR GREECE LK SRI LANKA GT GUATEMALA SE SWEDEN HN HONDURAS CH SWITZERLAND HK HONG KONG SY SYRIAN ARAB REPUBLIC HU HUNGARY TW TAIWAN IS ICELAN
SET EN SPeed <1/2/5.5/6/9/11/12/18/24/36/48/54> Sets 802.11b/g wireless speed in megabits per second (Mpbs). SET EN SSID “” Sets 802.11b/g wireless SSID. Use quotes if there is a space in SSID. This is case sensitive. SH EN STATS Shows the network I/O statistics. SET EN WEP [DIS/64/128] Sets wired equivalent privacy encryption level to disabled, 64-bit, or 128-bit. SET EN WIRED [AUTO/10BASE/100BASE] Sets the Ethernet speed.
SET IP BANNER [EN/DIS] Sets printing of LPD job banners. SET IP BOot n Sets number of retries (n) for DHCP, BOOTP, RARP SET IP CHKSUM [EN/DIS] Enables or disables IP receive checksum. SET IP FTime [EN/DIS] Enables or disables fast timeout. SET IP FTP [EN/DIS] Selects whether to use the FTP protocol. SET IP HTTP [EN/DIS] Selects whether to use the HTTP protocol. SET IP KEepalive n Sets keep alive interval (n) in minutes. SET IP LPD [EN/DIS] Selects whether to use the LPD protocol.
SET IP RANGE [EN/DIS/ALL] Sets the valid range of IP addresses. SET IP REtry [EN/DIS] Enables or disables LPD retry continuation SET IP ROuter aa.bb.cc.dd Sets default Router/Gateway address (or access point). SET IP SUBnet aa.bb.cc.dd Sets default subnet mask. SET SERVIce IP [EN/DIS] Enables or disables TCP/IP jobs on specified service. SET SERVIce TCP nn Sets TCP port number (>1023 on service). SET IP TCP [EN/DIS] Selects whether to use the raw TCP (port 9100) protocol.
SNMP Commands CLear SNMP CONtact Removes SNMP SysContact. CLear SNMP LOCation Removes SNMP SysLocation. SET SNMP GETCOMM Gets SNMP community. SET SNMP SETCOMM1 or SET SNMP SETCOMM2 Sets SNMP community 1 or community 2 name. Note: An incoming set request can use either name for comm1 or comm2. SET SNMP CONtact Sets SNMP SysContact. SET SNMP LOCation Sets SNMP SysLocation.
Using the Network Packet Use the Network Packet to send console commands directly to the network card via the printer’s serial port. If the network card does not appear to be communicating with the printer, you can use the Network Packet to change the SSID, IP address, etc. of the network card. Note: You can use Network Packet even if MonarchNet2 is disabled or not installed. Printer console commands are available but network console commands are not.
U S I N G T H E S M A R T R E L AY SYSTEM 5 The Smart Relay System consists of two printers (primary and partner) connected with a serial cable. Based on the type of data sent, the batch prints to the appropriate printer. The primary printer must be a 9855 printer with Version 3.1 or greater firmware using MonarchNet2 software. The partner printer can be a Monarch® 9855® or 9860™ printer. The primary printer forwards the batches, according to the Smart Relay configuration.
Initial Smart Relay Setup Procedures Follow these steps as listed or errors may occur. 1. Connect the printers. See “Connecting the Printers,” for more information. 2. Turn on the partner printer. 3. Configure the Partner Printer. See “Configuring the Partner Printer,” for more information. 4. Turn off the partner printer. 5. Turn on the primary printer. 6. Configure the Primary Printer. See “Using the Smart Relay Telnet Commands,” for more information. 7. Turn off both printers. 8.
data transferred to the partner printer and requires less processing by the primary printer. All formats, graphics, fonts, or check digits used with the Smart Relay system must be sent to the primary printer. See “Connecting the Printers” and “Configuring the Partner Printer” for more information.
The partner printer must be configured to specific communication settings. See “Configuring the Partner Printer” for more information. Formats, fonts, graphics, and batches are limited to the amount of available memory in the partner printer. If you send a batch that does not print, check the available memory in the partner printer. Note: The display and test label for the partner printer do not indicate that it is a partner printer. For the primary printer, you see a line of data for “Smart Relay.
Configuring the Partner Printer The partner printer must be configured to 115200 Baud, No parity, 8-bit word length, 1 stop bit, and XON/XOFF flow control. 1. Select Setup, Port Settings, Serial Comm from the partner printer’s Main Menu. If password protection in enabled, press Feed/Cut three times, then press Enter/Pause before you see the Setup Menu options. 2. Select Baud Rate and press Press Enter/Pause. 3. Press or to select Word Length. Scroll until you see 8. Press Enter/Pause. 4.
SET PRN RELay FILter [OFF/NONE/RFID/NONRFID] Sets the Smart Relay Filter to OFF Does not forward any data - primary printer prints all batches. NONE Forwards ALL data to primary AND partner printer – batches print on both the primary and partner printers. RFID Forwards RFID batches to the partner printer. NON-RFID Forwards non-RFID batches to the partner printer. The default is None. Setting the Smart Relay Filter to None causes the batch to print on BOTH the primary and partner printers.
Example SET PRN REL COUNT 1 Sets the Smart Relay counter (collation) to one. For more information about the counter, see “About the Smart Relay Counter.” Example SET PRN REL POS 10 5 Sets the Smart Relay counter (collation) field position on the label to 10 (for the row) and 5 (for the column). The usable maximum values are dependent on printhead density (203 dpi or 300 dpi). The maximum label size is four inches wide by eight inches tall.
To stop printing the collation number on formats, use this command: SET PRN REL COUNT NONE. ♦ The counter field appears in Bold, Reversed type - design formats with the counter field’s height and width in mind, so data is not overwritten. ♦ The counter always counts to 9999 and then starts back at 0. The value entered with the console command (SET PRN REL COUNT 10) is the value used for the next label. ♦ The counter value is saved when you turn off the printer.
TROUBLESHOOTING 6 This chapter contains information about printing a test label and correcting some problems that may occur. Printing a Test Label If you have difficulty communicating with the print server or printer: 1. Verify that the printer is operating properly, is online, and supplies are loaded correctly. 2. If the printer is working correctly, test the connection between the printer and the print server by pushing the test button on the back of the printer for less than five seconds.
Use this table to solve some common printer/network problems. Problem Action Printer does not appear to save IP, subnet, or gateway address. The value for each segment must be less than 255 in these addresses. Printer does not communicate with network card or access point. If you have reset network or wireless settings, allow time for the printer to reset and connect to an access point. This may take a minute or more, depending on network traffic. The printer does not communicate with your network.
Use this table to solve some common MonarchNet2 Web browser problems. Problem Action Verifier does not appear as an installed/enabled option through your Web browser. The optional verifier must be enabled and properly connected. For more information, see your verifier’s Operating Instructions. “Error sending the discovery request” message on your computer/Web browser. The print server is not communicating on the network. Verify network and print server settings, including IP address, etc.
General Troubleshooting Information Use the following information if your print server is not operating properly. 1. Verify that the printer is turned on. If the printer is used on a Monarch® Mobile Work Station (MWS), the MWS unit’s power AND the printer must be turned on. The print server does not function when the printer is turned off. 2. If you are switching between wired and wireless mode on different subnets, turn off the printer and then turn it back on to reinitialize the print server. 3.
Use four-inch supply. If you are using supply that is shorter than four inches long, temporarily change your supply type to “continuous” to print the entire test label. After printing the test label, change your supply type to your previous setting. Once you see “Print Mode Ready” on the display, print a test label. If this does not print or the printer does not display “Print Mode Ready,” the printer is locked up. Turn off the printer, wait 15 seconds and then turn it back on.
The password is case-sensitive. Depending on your printer’s firmware version, you may not be prompted for a user name. Once here, you have verified operation to the print server. 7. Ping the printer. Pinging the printer tells you if it is "seen" on the network. If you cannot ping the printer, turn the printer off and then on. Then ping every device in the path to the printer – access points, routers, etc. Any device you cannot ping needs attention. ping ip address (i.e. ping 192.0.0.192) 8.
Troubleshooting Wireless Configuration Problems 1. Your computer’s wireless adapter and/or access point should be configured to match your print server. 2. The printer should be within range (90 meters or 300 feet) of your computer and away from metal objects and other devices with radio signals (Bluetooth®, 2.4 GHz cordless phones, and microwaves). 3. Use infrastructure mode to connect through an access point. Use Ad-Hoc mode to connect without an access point. 4.
6-8 MonarchNet2 Operating Instructions
S P E C I F I C AT I O N S Link Layer: 802.3 or optional 802.11b/g Protocols: TCP/IP Passthru BOOTP DHCP RARP LPD/LPR Telnet RSH or REMSH (remote shell) FTP SNMP NetWare HP Jet Admin A 802.3 Specifications Communication Rate: 10 Mbps or 100 Mbps Optional 802.11b/g Specifications Frequency: 2.4 GHz range, direct sequence Communication Rate: 1, 2, 5.
Options Wireless 802.11b/g communications are available. However, check with International Sales for an approved list of countries or regions where these devices can be used.
GLOSSARY Absolute Pathname Access Point Ad-Hoc Netw ork/Mode Authentication Method Auto Method BOOTP or Bootstrap Protocol Boot Method Boot Tries BSS or Basic Service Set BSSID G The full path of a file, including the computer system and any directories or subdirectories. For example, c:\program files\monarch softw are\mpcl toolbox\9855.phu An interface between a wireless network and a wired network.
Channel or RF Channel DHCP or Dynamic Host Configuration Protocol You can select which channel your network devices use to communicate. All devices must be on the same channel to communicate in Ad-Hoc mode. Other radio devices such as Bluetooth® wireless devices, microwave ovens, or 2.4-GHz cordless phones may operate/interfere if they are on the same channel as your network. One of the available boot methods.
LPD/LPR MAC Address or Media Access Control MSCHAPv2 (Challenge Handshake Authentication Protocol) NIC or Netw ork Interface Card Node Open Authentication A printer protocol that uses TCP/IP to establish connections between printers on a network. Also known as Line Printer Daemon/Line Printer Remote. A hardware address (6-byte) that uniquely identifies each node of a network. The MAC address is set during manufacturing and does not change.
PSK (Pre-Shared Key) Authentication mode of WPA used in SOHO environments. The key value (or pass-phrase) is used for network authentication only (not data encryption). It does not use a RADIUS server like the other modes, but uses a shared key to provide the initial authentication with the access point or host. RADIUS (Remote Authentication Dial-In Server) RARP or Reverse Address Resolution Protocol Relative Pathname This is an authentication server, such as the Cisco® ACS, Microsoft® IAS, etc.
Static Method One of the available boot methods. Use static if your network uses fixed configuration. The IP address remains the same every time the device connects to the network. Subnet A portion of a network that shares a common address component. On TCP/IP networks, subnets are all devices with the same prefix. For example, all devices that start with 192.192.192 are part of the same subnet. Dividing a network into subnets is useful for both security and performance reasons.
WEP or Wired Equivalent Privacy A security protocol for wireless local area networks. WEP was designed to provide the same level of security as that of a wired network, which is inherently more secure than a wireless network because wired networks are easily protected against unauthorized access. Wireless networks use radio waves to communicate and can be vulnerable to unauthorized users. WEP provides security by encrypting data over radio waves so that it is protected as it is transmitted.
INDEX A address Gateway ................. 2-2, 2-6 IP ........................... 2-2, 2-4 MAC .............................. 2-2 Subnet mask .................. 2-5 alerts network ............... 3-19, 3-21 AP density ...................... 2-12 authentication EAP-FAST ................... 3-28 LEAP ........................... 3-28 PEAP .......................... 3-28 PSK ............................ 3-28 TLS ............................. 3-28 TTLS ........................... 3-28 authentication type ..
M master printer ........................... 5-3 mode encryption ............ 3-16, 3-27 wireless ....................... 2-11 N network alerts ................... 3-19, 3-21 protocols ....................... 1-3 reset ............................. 3-9 O operating system ........................... 1-3 P partner printer ........................... 5-3 password .......................... 3-3 changing ...................... 3-24 setting ......................... 3-24 PEAP authentication ..............
T TCPIP commands ................... 4-20 settings ............... 3-11, 3-12 Telnet commands 4-1, 4-4, 4-6, 4-16 test button ............................ 1-7 label ......................1-9, 2-17 TFTP server .................... 3-26 TLS authentication .............. 3-28 transmit rate ................... 2-13 TTLS authentication .............. 3-28 type authentication ...... 3-16, 3-28 U update firmware ...................... 3-26 V virtual display .................. 3-22 W WEP 128 Bit ................
iv MonarchNet2 Operating Instructions
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