Equipment Manual ISH/ D A N FIN MUNISFH/ DA CILLO PANE T MUS ISH/ D A N FIN MUNISFH/ DA CILLO PANE U SE BY: T MUS Monarch® 9416® Printer ISH/ D A N FIN F MUNISH/ DA CILLO PANE U SE TC941XMCD Rev. AE 8/07 BY: SE T U MUS ISH/ D A N FIN F MUNISH/ DA CILLO PANE BY: T MU S BY: USE ©2007 Paxar Americas, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Paxar reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Paxar has made every effort to provide complete and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©2005 Paxar Americas, Inc.
TA B L E O F C O N T E N T S GETTING STARTED 1-1 Using This Manual ....................................................... 1-1 Audience .................................................................... 1-2 Unpacking the Freshness System .................................. 1-2 Connecting the Printer’s Power Supply .......................... 1-3 Reading the Indicator Light ........................................... 1-5 Loading Labels ............................................................
USING THE UPDATE UTILITY 5-1 Before You Begin .........................................................5-2 Editing the Overlay .......................................................5-3 Changing a Key’s Color .............................................5-6 Defining Custom Colors .............................................5-8 Deleting a Key ..........................................................5-9 Printing the Overlay.................................................... 5-11 Updating the Keypad .....
G E T T I N G S TA R T E D 1 Use this system for product freshness. The system consists of a Monarch 9416 printer and a keypad with the McDonald’s Freshness application. Using This Manual Following is a summary of the contents of this manual. Chapter Contents 1 Getting Started Unpacking and installing the printer and loading supplies. 2 Using the Keypad Configuring the system, setting the date and time, and processing products.
Audience This Equipment Manual is for the person who prints and applies labels. This chapter includes information about ♦ unpacking the freshness system ♦ connecting the printer’s power supply ♦ reading the printer’s indicator light ♦ loading labels. Information in this document supercedes information in previous versions. Check our Web site (www.paxar.com) for the latest documentation and release information.
Connecting the Printer’s Power Supply Do not touch the electrical connectors while setting up the printer. Electrostatic discharge can damage or destroy the printhead or electronic components. To connect the power supply to the printer: 1. Place the printer on a table in a location that allows easy access to the front of the printer. Note: Never operate the printer resting on its side or upside down. 2. Turn off the printer. Press the power switch on the back of the printer to the off (O) position. 3.
5. Plug the round end of the power supply cable into the socket at the back of the printer. 6. Plug the three-pronged end of the AC adapter cord into a grounded electrical outlet. Warning: The printer and power supply should never be operated in a location where either one can get wet. Personal injury could result.
Reading the Indicator Light The indicator light monitors the printer's status. Indicator Light Feed Button Indicator Light Description GREEN Printer is on and ready to use. FLASHING GREEN Printer is paused. Press the FEED button to resume printing. FLASHING RED Printer error condition. See Chapter 4, “Troubleshooting” for error conditions and solutions. ORANGE The printer is detecting the labels. No light Printer is off. Make sure the power supply is connected properly.
Loading Labels If you run out of labels while printing, do not turn off the printer when reloading the labels. You may lose your data. The printer resumes printing when reloaded. 1. Remove and discard the tape from a new roll of labels. 2. Press the cover release levers located on both sides of the printer towards the front of the printer to release the cover. 3. Lift open the cover.
4. Remove a supply holder guide from one end of the supply holder. The supply holder is normally attached with a line to the inside of the printer. Supply Holder Guides Supply Holder 1.5” Suppl y Core Adapter 5. Slide a roll of labels onto the supply holder. If the core diameter on your roll of labels is 1-inch in diameter, remove the 1.5-inch supply core adapters from the supply holder guides. 6. Slide the supply holder guide back onto the end of the supply holder.
7. Insert the ends of the supply holder into the slots in the supply roll mount. Supply Roll Mount Note: The plastic line attaching the supply holder to the printer should be tucked down out of the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides.
8. Turn the dial to adjust the supply guides to their widest position. Supply Guides 9. Feed the labels, printing side up, under the supply guides and over the platen roller.
10. Press the labels under the supply guides. 11. Turn the dial to adjust the supply guides so that they barely touch the edges of the label backing paper. 12. Close the cover until it locks in place. 13. Press the FEED button. The indicator light should be GREEN. 14. Calibrate the supply if printing stops and the indicator light turns RED or the labels do not properly advance. See “Calibrating the Supply,” for more information.
Calibrating the Supply 1. Turn off the printer. 2. Press and hold the FEED button while turning on the printer. 3. Release the FEED button after the indicator light starts flashing ORANGE. The printer calibrates the die cut sensor, measures the label length, and prints the test labels. 4. To resume normal printing, turn off the printer, wait two seconds, then turn it back on again. If the supply does not calibrate, make sure the die cut sensor has not been accidentally moved.
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U S I N G T H E K E Y PA D 2 This chapter describes how to ♦ connect the keypad ♦ use the keypad ♦ configure the McDonald’s system–IMPORTANT! ♦ set the date and time ♦ process the product ♦ print a Use First label ♦ use the Stop Printing function. Note: Keep this manual in a safe place; otherwise, changing the settings requires a service call.
L-shaped Connector 5. Plug the three-pronged end of the AC adapter cord into a grounded electrical outlet.
Connecting the Communication Cable To connect the serial cable from the printer to the keypad: 1. Turn off the printer and the keypad before connecting the cable. 2. Connect the serial cable to the 9-pin serial port on the back of the printer.
3. Connect the other end of the serial cable (9-pin) to the serial port on the right-hand side of the keypad. Serial Port About the Keypad Use the McDonald’s application to label inventory products. The buttons are color-coded so you can easily print the item labels.
Setting up the McDonald’s System IMPORTANT - Please perform the following steps before using the system. To set up the system: 1. Press the McDonald’s button three times. SELECT DATE OR TIME 2. Press the number 3 button. SENDING I PACKET COMMAND TO PRINTER, PLEASE WAIT. 3. Press any key to print a label. Setting the Date and Time To set the date: 1. Press the McDonald's button three times. SELECT DATE OR TIME 2. ♦ ♦ ♦ ♦ 3. Press the number 1 button. The display shows the current date setting.
To set the time: 1. Press the McDonald’s button three times. SELECT DATE OR TIME 2. Press the number 2 button. The display shows the current time setting. If this is correct, press the McDonald’s button to return to the main display. To change the setting, use the numeric buttons: ♦ press 1 to change the hours ♦ press 2 to change the minutes ♦ press 3 to change AM/PM. 3. Press the McDonald’s button to save the changes and to return to the main display.
Processing the Product Use the McDonald's application to label any product for freshness. All products are listed on the buttons on the keypad. The numeric buttons on the keypad allow you to enter the quantity of labels to be printed. To print one label at a time: 1. Press any product button once. CHECKING PRINTER STATUS PLEASE WAIT 2. A label prints for the product you selected. To print multiple labels: 1. Press the numeric buttons to enter a quantity.
Printing a Use First Label Apply a “Use First” label to any product on the shelf that needs to be used first. 1. Press the Use First button on the keypad (bottom right). CHECKING PRINTER STATUS PLEASE WAIT 2. A label with the words "Use First" prints. Using the Stop Printing Function If you press the wrong number of labels to be printed, or the wrong product button: 1. Press the Stop Printing button on the keypad (upper right) to cancel printing. 2.
3 CARE AND MAINTENANCE This chapter tells you how to ♦ clear label jams ♦ clean the printhead. Clearing Label Jams When you are printing and a jam occurs, the indicator light turns RED. To clear the jam: 1. Turn off the printer. Press the power switch on the back of the printer to the off position (O). 2. Press the cover release levers towards the front of the printer to release the cover. 3. Lift open the cover. 4. If necessary, remove any previously loaded labels.
Cleaning the Printhead Remember to clean the printhead every time you load a new label roll into the printer. Caution: You must turn off the printer’s power before cleaning the printhead. To clean the printhead while printing, you may lose your data when you turn off the printer. 1. Turn off the printer. Press the power switch on the back of the printer to the OFF (O) position. 2. Press the cover release levers towards the front of the printer to release the cover. 3. Lift open the cover. 4.
TROUBLESHOOTING 4 This section lists some common problems and their solutions. Problem Action Indicator light is off when the printer is turned on. Check the power connections from the power supply to the printer and wall outlet. See "Connecting the Printer’s Power Supply” in Chapter 1 for more information. Indicator light is GREEN, but the printer will not print. Check the cable connections from the keypad to the printer. See “Connecting the Communication Cable” in Chapter 2 for more information.
Problem Action Printing stops and indicator light turns RED. Or, the printer does not advance from one label to the next correctly. Calibrate the supply. 1. Turn off the printer. 2. Load labels. See “Loading Labels” in Chapter 1 for more information. 3. Press and hold the FEED button while turning on the printer. 4. Release the FEED button after the indicator light starts flashing ORANGE. The printer calibrates the die cut sensor, measures the label length, and prints the test labels. 5.
Problem Action Label exits partially out of the printer or skips a label. A label may be caught in the printer. See “Clearing Label Jams” in Chapter 3 for more information. Make sure the labels are loaded correctly and that they are the Paxar/Monarch labels recommended for this application. See “Loading Labels” in Chapter 1 for more information. Printing is faded or poor quality. Make sure the labels are loaded correctly and that they are the Paxar/Monarch labels recommended for this application.
Problem Action Test label does not print. Make sure the supply is loaded correctly. Make sure the die cut sensor is in the correct position (was not accidentally moved while loading supplies). See “Checking the Die Cut Sensor,” in Chapter 1 for more information. The keypad displays an error. 4-4 Equipment Manual To clear an error displayed on the keypad, turn off the printer’s power switch, wait two seconds, then turn on the printer.
U S I N G T H E U P D AT E UTILITY 5 The McDonald’s Update Utility allows you to ♦ edit the keypad’s overlay ♦ change a key’s description ♦ print the new overlay ♦ send the updated data to the keypad. Note: The Update Utility is only for Supervisors or System Administrators.
Before You Begin Install the Update Utility on a computer with Microsoft Windows 98 or greater. The computer should also have Microsoft Office 2000 (or greater installed), which includes Access database software. 1. Install the Update Utility by inserting the Update Utility CD into the CD-ROM drive on your computer. Follow the instructions on the screen to complete the installation. 2. Start the Update Utility. The main screen appears.
Editing the Overlay You can change the way the overlay appears (a key’s color or text description). 1. From the main screen, click Edit Overlay. The Overlay Edit screen appears. 2. To change a key’s text, click the key to change. The Edit Overlay Key Data screen appears. Click here and enter new key data 3. Click in the box and enter the new key data.
4. Click Edit Label to change the label’s wording, offset time, and choose to print the time on the label. The Edit Label Data screen appears. 5. Change any necessary text for the label or offset time. 6. Decide if you want to print the time on the label. If so, make sure the box is checked next to Print Time on Label. If not, make sure the box is not checked next to Print Time on Label. A sample label displays while you make changes. 7. Click Done when finished editing the label.
Whenever you return to the main screen, you are prompted: 10. Click OK to continue. 11. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦ update the keypad’s software/application, see “Updating the Keypad,” for more information.
Changing a Key’s Color 1. From the main screen, click Edit Overlay. The Overlay Edit screen appears. 2. Click the key to change. The Edit Overlay Key Data screen appears. 3. Click Change Color. The Color screen appears. 4. Pick the color you want for the selected key. If you want to define a custom color, click Define Custom Colors>>. See “Defining Custom Colors,” for more information. 5. Click OK when finished picking a color for the selected key.
7. Click Done to return to the main screen. Whenever you return to the main screen, you are prompted: 8. Click OK to continue. 9. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦ update the keypad’s software/application, see “Updating the Keypad,” for more information.
Defining Custom Colors 1. From the main screen, click Edit Overlay. The Overlay Edit screen appears. 2. Click the key to change. The Edit Overlay Key Data screen appears. 3. Click Change Color. The Color screen appears. 4. From the Color screen, click Define Custom Colors. The Custom Color screen appears. 5. Enter values for Hue, Sat, Lum, Red, Green, and Blue as necessary. The color changes based on each value you change. 6. Click Add to Custom Colors. 7.
10. Click Done to return to the main screen. Whenever you return to the Main screen, you are prompted: 11. Click OK to continue. 12. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦ update the keypad’s software/application, see “Updating the Keypad,” for more information. Deleting a Key You can delete a key from either the Edit Overlay Key Data or Edit Label Data screen. When you delete a key ♦ the key’s information is removed from the database.
2. Click the key to delete. The Edit Overlay Key Data screen appears. When you click Delete Key, you see 3. Click OK to remove ALL data for this key from the database and display a black box in place of this key on the overlay. 4. Click Cancel to return to the previous screen and keep the key in the database. 5. Click Done to return to the previous screen. 6. Click Done to return to the main screen. Whenever you return to the main screen, you are prompted: 7. Click OK to continue. 8.
Printing the Overlay If you make any changes to the overlay, print it and insert it into the keypad. 1. From the main screen, click Edit Overlay. The Overlay Edit screen appears. 2. Click Print. The Print screen appears. Your Print screen may appear differently, based on your operating system and printer. 3. Select the printer. 4. Make any changes to the number of copies, layout, and paper/quality if necessary. 5. Click Print to send the overlay to the selected printer. 6.
Whenever you return to the main screen, you are prompted: 7. Click OK to continue. Updating the Keypad After the changes are made to the key and label data, send the updated data to the keypad/terminal, so the changes appear on any future labels printed. Note: Make sure the printer is connected to the computer. Make sure the computer’s serial communication values match those at the keypad. See “Communication Settings,” for more information.
Communication Settings The Update Utility scans your computer for available communication ports and adds them to the Com Port list box. To display the communication settings: 1. From the main screen, click Setup, Com Port. You see 2. Enter the password: 5675 and click OK. The Communications Settings screen appears. The default settings match the settings of the keypad. 3. Make any changes and click OK when finished. You return to the main screen.
To update the keypad/terminal: 1. Connect the serial cable from the computer to the keypad/terminal. 2. From the main screen, click Update Terminal. The Update Utility begins sending the application and data files to the keypad. This process may take several minutes. Do not click Cancel while updating the keypad/terminal. 3. When finished, you see “Update Complete. Please unplug terminal power and connect printer cable.” Click OK.
4. Unplug the keypad’s serial cable to the computer and reconnect it to the printer. Unplug the terminal’s power cable. Wait several seconds and then reconnect the power cable to the keypad. The keypad is now ready to use. 5. Click Exit to close the Update Utility.
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A S P E C I F I C AT I O N S This appendix includes information about printer specifications. Printer Specifications Height: Width: Depth: Weight: Shipping Weight: Power: Operating Limits: Printhead: Printing Method: 6.6" (168 mm) 8.3" (211 mm) 9.4" (239 mm) 4.1 lbs. (1.9 kg) without power supply 9.0 lb. (4.1 kg) U.S. - 120 VAC ± 10%, 60Hz International - 220 VAC ± 10%, 50Hz Operating Thermal Direct 40° to 105° F (4° to 40° C) Storage: 40° to 140° F (4° to 60° C) 4.09" (104 mm) 203 dpi (8.
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