Monarch® 9860™ Printer TC9860OH Rev. AB 12/07 ©2003 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Paxar reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Paxar has made every effort to provide complete and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©2003 Paxar Americas, Inc.
TA B L E O F C O N T E N T S G E T T IN G S TA R T E D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Shipping the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
S E T T IN G S U P P LY O P T IO N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Supply Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5 Feed Mode . . . . . . . .
C O M M U N IC AT IO N VA LU E S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Baud Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Word Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stop Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parity. . . . . . . . . . . . . . . . .
P R IN T IN G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing an Error Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pausing a Batch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restarting a Batch . . . . . . . . . . . . . . . . . .
A C C E S S O R IE S & O P T IO N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Factory-Installed Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Packaging Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet Information . . . . . . . . . . . . . . . . . . . . . . . .
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1 G E T T I N G S TA R T E D The PAXAR® 9860 printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels and tags. The 9860 printer cuts tags as they are printed. You can print on aperture, die cut, or black mark (non-indexed) supplies. This chapter includes information about N unpacking the printer. N connecting the power cord. N connecting the communication cable. Audience The Operator’s Handbook is for the person who prints and applies labels.
Shipping the Printer If you need to ship the printer to a different location: 1. Remove the ribbon roll, if one is loaded. 2. Remove the supply roll, if one is loaded. 3. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 4. Place the printer in the original box and secure with packaging material. Make sure the printer is adequately packed to avoid damage during shipment. See Appendix B, "Accessories and Options" for the packaging materials part numbers.
Ordering Programmer’s Manuals The Packet Reference Manual, which describes how to create format and batch packets for printing labels, how to configure the printer online, how to diagnose printer error messages, and how to perform other advanced techniques can be downloaded from our Web site (www.paxar.com). You can print this manual or order a hard-copy version (part number TC9800PM).
Ask your System Administrator which method you will use to communicate with the host: Serial Communication 9 to 25 pin cable (Part #118364) 25 to 25 pin cable (Part #118366) Parallel Communication IEEE-1284 or Centronics® mode cable (Part #118363) Parallel Port Power Cable goes here USB Port Serial Port Connecting the Communication Cable Connect the communication cable into the appropriate port. Secure the cable with the connecting screws (serial) or spring clips (parallel).
2 LOADING SUPPLIES This chapter describes how to load a roll of label or tag supply. There are three types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. High Energy scratch, chemical, and temperature resistant supplies that require a ribbon able to withstand high temperatures. See "Using a High Energy Ribbon" in Chapter 3 for more information.
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Tab Deflector Tab 4. Place the roll of supply on the supply holder. For labels, the supply unrolls from the top or the bottom. For tags, make sure the supply unrolls from the bottom, because tag rolls are wound face in.
Supply Holder Guides 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. 6. Push down on the supply lever to unlock the supply guides. 7. Lay the supply into the feed path. Tuck the supply under the nibs and in between the die cut sensor. Do not feed supply between the supply roller and deflector. 8. Feed the supply between the upper and lower knife guides. Make sure at least 0.5 inches of supply is through the knife.
9. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Die Cut Sensor Nibs Supply Lever 10. Hold the printhead assembly by the printhead tab while pressing down on the printhead release.
11. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 12. Close the cover. 13. On the keyboard, press Feed ( F) to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched.
Adjusting the Wide/Narrow Knobs You may need to adjust the two wide/narrow knobs according to the width of your supply. For supply that is more than two inches, adjust the knobs to the wide setting. For supply that is two inches or less, adjust the knobs to the narrow setting. You must adjust both of the knobs to the same position. If you experience ribbon smudging in cold, dry environments, adjust the wide/narrow knobs to the wide setting.
3 LOADING RIBBON This chapter describes how to load a ribbon roll. There are different ribbon requirements for the three types of supplies: Thermal Direct Supplies do not use a ribbon for printing. Thermal Transfer Supplies require a ribbon for printing. High Energy Supplies require a ribbon able to withstand high temperatures. If you are using thermal direct supplies, do not load a ribbon. If you are using high energy supply, be sure to use a high energy ribbon.
Loading Ribbon Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. Printhead Assembly Deflector Tab 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the "This End Out" writing facing out. Use your empty ribbon core as the take-up core.
6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon rollers and printhead as shown. 9. Align the ribbon and make sure it is straight and centered throughout the path. 10. Tape the ribbon to the take-up core.
12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Thumb Well Using a High Energy Ribbon High energy ribbon is an option for this printer. It enables you to print on high energy (TUFF-MARK®) supplies.
The high energy setting is lost when you turn off the printer. High Energy Ribbon Limitations When using the high energy ribbon option: N Use a print speed of 2.5IPS (inches per second). N Printhead warranty is reduced to 100,000 inches. N Serial bar codes cannot be printed. N Do not use peel mode. N No more than 20% of the supply should have print (black coverage). CAUTION The high energy ribbon may break or stick to the supply when more than 20% of the supply contains print.
3-6 Loading Ribbon
CARE AND MAINTENANCE 4 This chapter tells you how to N clear label jams and clean the printer N replace a printhead N adjust print contrast. CAUTION Do not use sharp objects to clean the printhead or touch the printhead with your fingers. This may damage the printer and require a service charge. Clearing Label Jams When you are printing and a jam occurs, an error appears on the keyboard. To clear the jam: 1. Turn off the printer and open the cover and printhead assembly. 2.
You may need to clean the printhead, sensor, and platen roller: N if there is any adhesive build-up in the supply path. N after printing approximately 3 rolls of thermal transfer/thermal direct/linerless supplies or after each ribbon. N daily if your printer is in an excessively dirty, hot, or humid environment. N Voids when you see voids or streaking in the print as shown.
If the brush does not remove all the adhesive N Use isopropyl alcohol ONLY on the standard (black) platen roller. Moisten a cotton swab with isopropyl alcohol and run the cotton swab across the platen roller. Turn the platen roller with your finger to make sure the platen roller is clean all the way around. After cleaning, feed several inches of supply through without printing to remove any remaining isopropyl alcohol. N call Service to clean the linerless (red/orange textured) platen roller.
7. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 8. Clean the build-up in the supply path. 9. Let the printer dry before you reload supplies. 10. Close the cover and printhead assembly. 11. Turn on the printer. 12. On the keyboard, press Feed ( F) to position the supply under the printhead. Resend your format, batch, and check digit packets.
Replacing the Printhead You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes. See Appendix B, "Accessories and Options" for the printhead part number. CAUTION The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead.
6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7. Carefully plug the cable into the new printhead. 8. Align the new printhead with the tabs. Do not touch here 9. Snap the printhead into place.
Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. Turn on the printer. 13. On the keyboard, press F to position the supply under the printhead.
4-8 Care and Maintenance
5 S E T T I N G B AT C H O P T I O N S You can select Batch Options to change which prompts appear during Batch Entry mode and set default values for those prompts. Customizing which prompts appear during batch entry can reduce the time it takes to enter data for a format. If you set a new default value for an option, that value is used even if the prompt is not displayed. If you do not change a default value for an option, the system default is used if the prompt is not displayed.
When the screen displays a left arrow, press l to display more options. l MAIN MENU Diagnostics When the screen displays a left and a right arrow, press either l or r to display more options. l MAIN MENU Print Mode r When you see the menu option you want, press N to select it. Exiting an Option To exit an option, press E once. You will exit to the next higher menu. If you press E from a menu, your settings are not saved. Your settings are only saved when you press N from a menu.
Use the following steps to customize which prompts appear during batch entry and to specify defaults for these prompts. 1. Press N at the Main menu, when you see Batch Options. If you have password protection enabled, you will see Enter Password: _______ 2. Press F three times and then press N. See Chapter 12, "Diagnostics and Troubleshooting" for more information about password protection. Clear Fields? Prompt? Yes 3.
Cut Option Prompt? Yes 7. Decide if you want to see this prompt in Batch Entry mode and press either l or r to display your selection. Press N. Cut Option No r 8. Decide if you want to change the default (No) and press either l or r to display your selection. Press N. Cut Multiple Prompt? Yes 9. Decide if you want to see this prompt in Batch Entry mode and press either l or r to display your selection. Press N. Cut Multiple 1________ 10.
12. Decide if you want to change the default (No) and press either l or r to display your selection. If you select "Yes," the last tag in the batch is cut. The printer must feed one or two tags past the printhead to cut the last tag in the batch. Press N. Cut After Batch? Prompt? Yes 13. Decide if you want to see this prompt in Batch Entry mode and press either l or r to display your selection. If you select "Yes," the last tag in the batch is cut.
Quantity? Prompt? Yes 17. Decide if you want to see this prompt in Batch Entry mode and press either l or r to display your selection. Press N. Quantity 1________ 18. Decide if you want to change the default (1) for the quantity of tags to print in a batch. Enter a quantity (1-32000). Press N. After setting the batch options, you are ready to use Batch Entry mode to enter data for your formats. Refer to your keyboard’s Operating Instructions for more information.
S E T T I N G S U P P LY O P T I O N S 6 This chapter explains how to use the printer’s external keyboard to set the following supply options: supply type, ribbon, speed, feed mode, backfeed, print position, supply position, margin position, cut position, dispense position, backfeed distance, separators, skip index mode, and knife control. This chapter also explains how to adjust the print contrast.
You may need to set supply options when you change supplies. The options are listed in the table below. Option Choices Default Supply Type Aperture/Die Cut/Black Mark/Continuous No/Yes/High Energy 2.5/4.0/6.0/8.
S u p p l y Ty p e You can print on aperture, black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using. If you are using edge aperture supplies, use the die cut setting. If you are using center aperture supplies, use the aperture setting. To change the setting, from the Main Menu, select Setup, then Supply. If password protection in enabled, press F three times, then press N before you see the Setup Menu options. Then, follow these steps. 1.
Ribbon You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see SUPPLY Ribbon r 2. Press N to set the ribbon option. The current setting is displayed, for example: l RIBBON Yes r 3. Press l or r to see the other options. After you display the option you want, press N. Press E until you see the Main Menu.
Speed You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5 ips and formats with parallel bar codes print at 6.0 ips. This printer allows cutting 1.2 inch (30 mm) feed length tags at 8.0 ips; however, optimal cut quality may not be achieved. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see l SUPPLY Speed r 2.
Feed Mode Use continuous mode printing and indexed (black mark, aperture, etc.) supplies with the knife. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press l or r until you see l SUPPLY Feed Mode r 2. Press N to set the feed mode. The current setting is displayed, for example: FEED MODE Continuous r 3. Press l or r to see the other option. After you display the option you want, press N. Press E until you see the Main Menu.
Backfeed This printer always uses extended backfeed operation whether this option is selected or not. Backfeed works by advancing each printed tag to the desired dispense position. Extended backfeed feeds a tag far enough out to be cut and backfeeds the next tag to the printhead line. Extended backfeed eliminates printed tags being left between the printhead and knife. Extended backfeed works with the selected cut modes.
Positioning This menu includes selections to change the print, supply, margin, cut, and dispense positions along with the backfeed distance. When you see Enter print pos [-99/99]: +0 Feed ( F) acts as a toggle switch to change the value by 10 or 1. For example, to make the print position 23 (from the default of 0), press F, then press r twice (20), press F again and press r three times (23). Print Position This function adjusts where data prints vertically on the supply.
To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Then, follow these steps. 1. Press l or r until you see l POSITIONING Print Pos r 2. Press N. The current setting is displayed, for example: Enter print pos [-99/99]: +0 3. Press l or r to change the print position. Pressing l decreases the value (moves the image down); rincreases it (moves the image up). 4. Press N when the number you need appears. Press E until you see the Main Menu.
Supply Position This function adjusts the machine to print at the vertical 0,0 point on the supply. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. You may need to adjust the supply in or out to allow N tags and labels to be removed. N die cut labels to be removed easily. The adjustments are in dots (0.0049 inch). N Increase the number to feed more supply out of the chute.
3. Press l or r to change the supply position. Pressing l decreases the value (feeds less supply); r increases it (feeds more supply). 4. Press N when the number you need appears. Press E until you see the Main Menu. Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is four inches.
To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Then, follow these steps. 1. Press l or r until you see l POSITIONING Margin Pos r 2. Press N. The current setting is displayed, for example: Enter margin pos [-99/99]: +0 3. Press l or r to change the margin position. Pressing l decreases the value (moves the image toward the left side of the supply); r increases it (moves the image toward the right side of the supply). 4. Press N when the number you need appears.
2. Press N. The current setting is displayed, for example: Enter knife adj [-300/300]: +0 3. Press l or r to change the cut position. Pressing l decreases the value (moves the cut down); r increases it (moves the cut up). 4. Press N when the number you need appears. Press E until you see the Main Menu. Dispense Position This function adjusts the stopping point of the label. To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Follow these steps. 1.
Backfeed Distance This is the amount to move the label backwards. The backfeed distance can not be greater than the dispense position. If you make the backfeed distance greater than the dispense position, the dispense position automatically changes to match the backfeed distance. The backfeed distance should equal the dispense position. To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Follow these steps. 1. Press l or r until you see l POSITIONING Backfeed Dis 2. Press N.
Batch Separators A batch separator is an extra tag printed in between batches with a pinstripe pattern. If you select "Long" for the separator, a double-length (two tags) separator prints. For non-indexed supply, the batch separator is always six inches long. If you have the Paxar ® 932 stacker installed, the batch separator is 3.66 inches long. The name of the batch is shown on the batch separator. Batch Separator Changing this setting only affects new formats sent to the printer.
3. Press l or r to see the other options. After you display the option you want, press N. Press E until you see the Main Menu. Skip Index You can use the skip index mode to skip (or ignore) a sense mark and print an image over multiple labels, if necessary. For example, if you have 4.0" long supplies loaded, but your image is 8.0" long, enable skip index mode to print the 8.0" long image on two labels. The image length is determined by the format header.
Knife Control You may notice unevenly cut tags on one end or the other of your supply (one end may appear longer than the other). Use the knife control adjustment to balance the cut tag length from tag-to-tag. You may need to make this adjustment N on initial printer setup. N if you load a different supply type (thickness) from the last ones printed. N when you change the print speed. N when you change to a different tag size from the last ones printed.
Depending on how unevenly the tags are cut, always start with a small number, such as +- 1 or 2. 4. Press N when the number you need appears. Press E until you see the Main Menu. Setting Contrast The print contrast controls the darkness of the printing on your supply. The range is -699 to +699 and the default is 0. You may need to increase the print contrast for linerless supplies.
3. Press N. The current setting is displayed, for example: Enter contrast [-390/156]: +0 4. Press l or r to change the contrast. Pressing r darkens the print; l lightens the print. Feed ( F) acts as a toggle switch to change the value by 10 or 1. For example, to make the contrast 50 (from the default of 0), press F, then press r five times (50). 5. Press N to select either "Yes" or "No" to print a test label and check the print contrast. Press N. 6. Press E until you see the Main Menu.
6-20 Setting Supply Options
7 S E T T I N G D E F A U LT S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, prompt set, and flash storage. MAIN MENU CANCEL ALL PRINT MODE SUPPLY MONETARY SIGN BATCH ENTRY CONTRAST SECONDARY SIGN REPEAT BATCH DEFAULTS DECIMAL PLACES BATCH OPTIONS PORT SETTINGS SLASHED ZERO SETUP FLASH MEMORY POWER-UP MODE SCRIPTS DIAG.
The monetary formatting options are listed in the table below.
Monetary Sign You can also select None if you do not want a monetary sign to print in price fields. The monetary signs available for 15 countries are shown in the table below. Country Currency Description USA UK Japan Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro-Dollar $ dollar £ pound ¥ yen 1 deutsche mark F franc P peseta L.
1. Press l or r until you see l DEFAULTS Monetary Sign r 2. Press N. The current setting is displayed, for example: MONETARY SIGN l USA r 3. Press l or r until you see the country’s monetary sign you want. 4. Press N. Press E until you see the Main menu. Secondary Sign If you select USA as the monetary sign, you can print amounts less than $1.00 either by using a dollar sign and decimal ($0.30) or by using a cent sign (30¢). N If you set the secondary sign option to No, prices under $1.
2. Press N. The current setting is displayed, for example: SECONDARY SIGN No r 3. Press l or r until you see the option you want. Then press N. Press E until you see the Main menu. Decimal Places You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0 decimal places). 1. Press l or r until you see l DEFAULTS Decimal Places r 2. Press N.
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1. Press l or r until you see l DEFAULTS Slashed Zero r 2. Press N. The current setting is displayed, for example: SLASHED ZERO No r 3. Press l or r until you see the option you want. Then press N. Press E until you see the Main menu. Power-Up Mode Power-up mode lets you decide how your printer starts each time you turn it on.
3. Press l or r until you see the option you want. Then press N. Press E until you see the Main menu. Prompt Set Prompt set determines which language displays on the printer’s menu. You can select English, French, German, Spanish-ES, Japanese, Portuguese, Italian, Swedish, Spanish 2-MX, Danish, Dutch, Finnish, and Norwegian. Some prompts may remain in English, even if you select a different language. To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1.
Flash Storage Flash storage allows packets (with "R" or "N" selectors) to be stored in flash memory, instead of volatile RAM. Packets stored in flash memory are saved when the printer is turned off. However, flash memory storage is limited. You must format flash memory before enabling this option. Formatting flash memory is only required once during initial printer setup. To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. 1.
8 C O M M U N I C AT I O N V A L U E S This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing. MAIN MENU CANCEL ALL PRINT MODE SUPPLY BATCH ENTRY CONTRAST REPEAT BATCH DEFAULTS BATCH OPTIONS SETUP PORT SETTINGS FLASH MEMORY SERIAL COMM PARALLEL COMM SCRIPTS DIAG. VERIFIER You need to set your Serial Comm values to match your computer’s online communications.
Baud Rate To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. If password protection in enabled, press F three times, then press N before you see the Setup Menu options. Then, follow these steps. 1. Press l or r until you see SERIAL COMM Baud Rate r 2. Press N. The current setting is displayed, for example: l BAUD RATE 9600 r 3. Press l or r to display the baud rate you need, then press N. Press E until you see the Main Menu.
3. Press l or r to display the word length you need, then press N. Press E until you see the Main Menu. Stop Bits To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1. Press l or r until you see l SERIAL COMM Stopbits r 2. Press N. The current setting is displayed, for example: STOPBITS 1 r 3. Press l or r to display the number of stop bits you need, then press N. Press E until you see the Main Menu.
2. Press N. The current setting is displayed, for example: PARITY None r 3. Press l or r to display the parity you need, then press N. Press E until you see the Main Menu. Flow Control To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1. Press l or r until you see l SERIAL COMM Flow Control r 2. Press N. The current setting is displayed, for example: l FLOW CONTROL DTR r 3.
Re s e t t o D e f a u l t Va l u e s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1. Press r until you see l SERIAL COMM Reset 2. Press N. Are you sure? No r 3. Press l or r to make your selection, then press N. If you select "Yes," the following defaults are restored: 9600 baud, No parity, 8 bit word length, and 1 stop bit. 4. Press E until you see the Main Menu.
Port To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps. 1. Press l or r until you see PARALLEL COMM Port r 2. Press N. PORT External r 3. Use l or r to select either "External" or "Internal." Press N. The internal port is used for printer options installed inside the printer, such as the Ethernet communication port. The external port is used to connect a printer cable or external device directly to the parallel port. 4.
Mode To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps. 1. Press l or r until you see l PARALLEL COMM Mode 2. Press N. MODE Compatible r 3. Use l or r to select either "Compatible" or "IEEE1284." Press N. Use compatible mode for a computer connection to the printer with a parallel cable. Use IEEE-1284 for bi-directional Ethernet communications. See Appendix B, "Accessories and Options" for more information about Ethernet options. 4.
8-8 Communication Values
9 USING FLASH MEMORY This chapter explains how to format flash memory, check the available flash memory, and pack flash memory. This chapter also explains how to enable the verifier. MAIN MENU CANCEL ALL PRINT MODE SUPPLY BATCH ENTRY CONTRAST REPEAT BATCH DEFAULTS FORMAT FLASH BATCH OPTIONS PORT SETTINGS UNUSED FLASH SETUP FLASH MEMORY SCRIPTS DIAG. VERIFIER PACK FLASH The flash memory options are listed in the table below.
Formatting Flash Memory Before storing packets in flash memory, downloading a script, or if the printer’s firmware is updated, you must format the flash memory. Formatting flash memory is only required once during initial printer setup. When you format flash memory, the script and any downloaded TrueType ® fonts saved in the printer’s flash memory are deleted and must be resent to the printer. To format flash memory, from the Main Menu, select Setup. Then, follow these steps. 1.
4. Press r to display "Yes" and press N. CREATING FLASH FILE SYSTEM 1 The printer’s flash memory is cleared and reformatted. This process may take several minutes. The printer reboots automatically after formatting flash memory. You need to resend any fonts you want to use to flash memory again. You return to the "Print Mode Ready" menu. Checking Available Flash Memory If you receive errors when downloading a script or other packets, make sure you have enough flash memory available.
3. Press l or r until you see FLASH MEMORY Unused Flash r l 4. Press N. You see the number (in bytes) of available flash memory. l Unused Flash 1006216_ 5. Press E until you see the Main menu. Packing Flash Memor y Packing flash memory permanently removes any deleted files from memory. Periodically select this option to "clean up" the printer’s memory. Any deleted files are removed from memory when you pack flash. To pack flash memory, from the Main Menu, select Setup. Then, follow these steps. 1.
4. Press N. Are you sure? No r 5. Press r to display "Yes" and press N. All the deleted files in flash memory are permanently erased. 6. Press E until you see the Main menu. Ve r i f i e r The verifier scans and checks the quality of bar codes as they are printed. The optional verifier must be purchased separately. The verifier scans parallel bar codes; it can not scan serial bar codes. The verifier must be enabled and set up before you can scan bar codes.
9-6 Using Flash Memory
10 USING SCRIPTS This chapter explains how to load, enable, and delete scripts. You can also enable status polling and immediate commands. Using the Scripts menu requires custom software from Paxar. It allows you to print data streams written for other printers. Ignore these menus if you do not use Scripts. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY LOAD SCRIPT ENABLE SCRIPT REPEAT BATCH BATCH OPTIONS SCRIPT INFO DELETE SCRIPT SETUP STATUS POLLING SCRIPTS DIAG.
Viewing Script Information 1. To see if your printer has a script loaded from the Main menu, press l or r until you see l MAIN MENU Scripts r 2. Press N. If password protection in enabled, press F three times, then press N before you see the Scripts Menu options. 3. Press l or r until you see l SCRIPTS Script Info r 4. Press N. What you see next depends on the script. If no script is loaded, you see "No script present.
Downloading a Script Follow these instructions to download a script from the MS DOS prompt. Set the communication parameters using the MODE command. Then, prepare the printer to accept a script. 1. From the printer’s Script Menu, press l or r until you see SCRIPTS Load Script r 2. Press N. Script Load Ready Only one script can be loaded in the printer at a time. When downloading a script, if you receive an error: N Check the available flash memory. See "Checking Available Flash Memory" in Chapter 9.
Enabling a Script The script must be enabled before you can use it. To enable or disable a script: 1. From the Script Menu, press l or r until you see l SCRIPTS Enable Script l Enable Script? Yes r 2. Press N. 3. Use l or r to select either "Yes" or "No" and press N. Selecting "Yes" starts the script. Selecting "No" stops the script. If you select "Yes," when you turn off the printer and turn it back on, the script automatically starts.
Deleting a Script You can delete a script from the printer’s memory. To delete a script: 1. From the Script Menu, press l or r until you see l SCRIPTS Delete Script l Are you sure? Yes r 2. Press N. 3. Use l or r to select either "Yes" or "No" and press N. Selecting "Yes" deletes the current script. The flash memory used by the script is not available for other scripts or fonts until the flash memory is reformatted.
l SCRIPTS Status Polling r Enable Polling No r 2. Press N. 3. Use l or r to select either "Yes" or "No" and press N. The default is "No." Enabling Immediate Commands Your System Administrator can use immediate commands to reset the printer or cancel and repeat batches. To enable immediate commands: 1. From the Script Menu, press l or r until you see SCRIPTS l Immed Commands 2. Press N. Enable Immed? No r 3. Use l or r to select either "Yes" or "No" and press N. The default is "No." 4.
11 PRINTING This chapter explains how to N use on-demand mode printing. N print an error label. N print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically. The optional Packet Reference Manual tells how to create, store, and download the data necessary to print batches. You can also use the Monarch® MPCL Toolbox utilities to create and download packets.
If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. Printing an Error Label If the printer displays a data error (errors 0-499), press Feed ( F) to print an error label and continue printing. See your System Administrator about the error label. Pausing a Batch You can pause printing by pressing Pause ( P). You may want to interrupt a batch to make adjustments for: N Loading a different roll of supply or a ribbon.
Restarting a Batch You can reprint a paused batch from the beginning (using the original quantity). 1. When you press P, you will see l PAUSE MENU Print Mode r 2. Press l or r until you see l PAUSE MENU Restart Batch r 3. Press N. The batch starts printing from the beginning.
Canceling a Paused Batch You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. Before any format, graphic, or font in memory can be deleted, you must cancel all batches. PAUSE MENU CANCEL BATCH CANCEL ALL PRINT MODE RESTART BATCH CANCEL BATCH CANCEL FORMAT CANCEL GRAPHIC CANCEL FONT You can cancel a batch by pressing E while the batch is printing, or you can use the Pause menu to cancel a batch. 1. Press P to interrupt printing.
3. To cancel all the batches (including the paused batch), press l or r until you see l PAUSE MENU Cancel All r and press N. Cancel Batches? No r 4. You can N exit without canceling any batches. Press E or press r to display "No" and then press N. The printer returns to the Pause menu. Press l or r to select another function from the Pause Menu, or to return to Print Mode and print all the batches. N cancel all batches in the print queue. Press r to display "Yes," then press N.
Cancel Font? No r Press r, then press N. You return to the Pause menu. If you select "Yes," these prompts delete ALL formats, graphics, and/or fonts in the printer. 5. Press l or r to select another function from the Pause menu, or to return to Print mode. Repeating a Batch Before you start printing a new batch, you can reprint the last batch. The batch can be either the last one you printed completely or one that you canceled after starting to print.
Offline Printing Refer to the keyboard’s Operating Instructions for more information about offline printing and batch entry. Special Printing Considerations Keep in mind the following special printing considerations. Maximum Print Speed Printing Method Printhead Density Knife 2.5/4.0/6.0 Thermal Direct ips (inches Thermal Transfer per second) 203/300 dpi dots per inch Supported 8.0 ips 203/300 dpi Supported Thermal Direct Thermal Transfer N 94x5 emulation is not supported using 300 dpi.
These font files may be very large and image slower than bitmap fonts. The size of the font file, in bytes, is the minimum amount of memory you must have available for fonts in the printer’s memory. Your System Administrator may need to reconfigure the printer’s memory to use downloaded TrueType fonts. Refer to the optional Packet Reference Manual (available on our Web site) to learn how to reconfigure the printer’s memory. After reconfiguring memory, resend the font, format, and batch packets.
12 DIAGNOSTICS & TROUBLESHOOTING This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection. It also contains basic troubleshooting information. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY REPEAT BATCH VERSION BATCH OPTIONS SETUP USER DIAG. SERVICE DIAG. SUPPLY QUALITY TEST LABEL SCRIPTS DIAG. PASSWORD Factor y Set Password The password to access diagnostics is F F F N.
P r i n t i n g a Te s t L a b e l 1. From the Diagnostics Menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press N and r until you see l USER DIAG Test Label 3. Press N. The following test labels print. The first label shows the printer’s configuration by packet (A-G). The second label shows the model number, software version, stock count, voltage, print contrast, printhead resistance, number of bad dots, and installed options.
Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply. Before you check your supply quality, print a batch of supplies or test labels. 1. From the Diagnostics menu, press l or r until you see l DIAGNOSTICS User Diag r 2. Press N. You will be at the User Diagnostics menu. Press l or r until you see USER DIAG Supply Quality r 3. Press N.
Using Password Protection The password protection feature prevents formats, graphics or fonts from accidentally being deleted from the printer’s memory. It also limits access to the Setup and Scripts menus. Enabling the Password (System Administrators only) A System Administrator can enable the password that must be entered before formats, graphics or fonts can be deleted. 1. From the Main Menu, press l or r until you see l MAIN MENU Diagnostics 2. Press N. You will see Enter Password ______ 3.
The default for password protection is "No," so you will always see "No" even if passwords are enabled. 7. If you do not want the user to enter a password before they can delete formats, graphics, fonts, or access to the Setup and Scripts menus, press N. You return to the User Diagnostics Menu. OR Press r to display "Yes" and press N. The password protection is enabled for formats, graphics, fonts, and access to the Setup and Scripts menus. You return to the User Diagnostics Menu. 8.
Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Does not print. Check supply. Check ribbon. Send a corrected format and batch packet. Does not feed. Set wide/narrow knobs correctly. Partially printed data. Clean the printhead. Send a corrected format packet.
Problem Action Backing paper is wrapped around platen or peel roller. Carefully remove the backing paper. Make sure the backing paper tears at the saw-toothed tear edge when using backfeed and peel mode. Blank labels print or 750 series errors. Clean supply sensors. When downloading a script, the printer errors. Check the available flash memory. Format flash memory or clear NVRAM. After downloading a script, the script does not appear to be loaded. Try formatting flash memory.
Error Description/Action 002 Name must be 1 to 8 characters inside quotes. 005 Supply width is invalid.
613 Reference point off supply. 614 Portion of field off supply or there may be an invalid character in the packet. 703 The printer sensed a calibration of different-sized black marks. Make sure the correct supply type is loaded. 704 Printer has not sensed a supply mark within the specified number of inches or is out of supplies. Check the supply tracking, supply marks, black mark sensor position, and supply roll for binding. Press E and try to continue printing. Change supply.
763 Waiting to dispense label. Press F. 764 Verifier scan error (bad scan). Press E to clear the error and continue printing. The printer does not recalibrate after this error. 765 The printhead has less than 8 bad dots. The printer can shift bar code fields to avoid bad dots. You may need to press E to continue printing. Print a test label to confirm the number of bad dots. 768 Printhead has more than 8 bad dots within the format area or is not connected. Connect the printhead.
A S P E C I F I C AT I O N S Printer Height: 13 inches (330 mm) Width: 15 inches (381 mm) Depth: 20.5 inches (521 mm) Weight: 45 lbs. (20 kg) Shipping Weight: 52 lbs. (24 kg) Power Source: 90-264 VAC with autoselect 50/60Hz Operating Limits: For Thermal Transfer (ribbon) 40° to 95° F (4° to 35° C) For Thermal Direct 40° to 104° F (4° to 40° C) Printhead: Thermal at 4 inches (102 mm) wide 203 dpi (8.0 dots per mm) OR 300 dpi (11.8 dots per mm) This option must be purchased separately.
Knife Style: Linear Ta g C u t D i m e n s i o n s Widths: 1.0 inches to 4.0 inches (25 mm to 102 mm) Lengths: 1.5 inches to 16.0 inches (38 mm to 406 mm) This printer allows cutting 1.2 inch (30 mm) feed length tags at 8.0 ips; however, optimal cut quality may not be achieved. NOTE: The maximum cut tag length using the stacker is 3.66 inches (93 mm). Batch Separator: 3.66 inches (93 mm) Cut Angle: 1 degree (plus or minus) from 90 degrees with respect to the edge.
Supply Types: Thermal Transfer or Direct Supply Widths: 0.75 inches (19 mm) minimum 4.25 inches (108 mm) maximum Supply Lengths: 0.32 inches (8 mm) minimum See "Tag Cut Dimensions" for minimum and maximum cut tags 17.5 inches (445 mm) maximum Total Thickness: 9 mils to 12 mils (tags) 5.5 mils to 12 mils (labels) Do not cut labels. Ribbon Specification Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard or High Energy Ribbon Widths Use with Max. supply width 1.
Cable Pinouts The following tables show the connector pins for a 9-pin to 25-pin (118364) cable or a 25-pin to 25-pin cable (118366).
ACCESSORIES & OPTIONS B Accessories N 938 Verifier N 932 Stacker N Replacement Printhead Kits: 12055101 203 dpi 12055201 300 dpi N High Energy Supplies (TUFFMARK®) N Ribbon Take-Up Core (11796120, 30, or 40; available in 2", 3", or 4" widths) N Monarch® MPCL Toolbox (utilities to configure the printer, download fonts, and design formats) Available on our Web site (www.servisource1.
Packaging Materials If you need to ship the printer to a different location and do not have the original packaging, use the following part numbers to order the appropriate packaging materials. Printer Description and Qty. 00067201 00067202 00067203 Carton (1) Bottom Pad (1) Top Pad (1) Ethernet Information Paxar® offers internal and external Ethernet connectivity solutions. These solutions make it easy to set up, manage, and monitor a printer linked to an Ethernet connection.
GLOSSARY The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer. format Supply layout or design, which the System Administrator downloads as a format packet to your printer. host Any mainframe, minicomputer, data collect terminal, or personal computer sending data to the printer.
2 Glossary
INDEX A about fonts 11-8 accessories B -1 adjusting backfeed distance 6-14 cut position 6-12 dispense position 6-13 m argin position 6-11 print position 6-8 supply position 6-10 supply w idth 2-6 B backfeed 6-7 baud rate 8-1 options 8-2 C checking print 12-2 softw are version 12-1 cleaning peel bar 4-3 platen roller 4-2 printhead 4-3 supply sensor 4-4 cleaning printer 4-1 clearing jam s 4-1 com m unication errors 12-7 com m unication param eters baud rate 8-1 parity 8-1 resetting 8-5 start (X on) characte
F flash m em ory 7-8 flow control options 8-4 function, selecting 5-1 H high energy ribbon 3-4 I IE E E -1284 8-5 inform ation E thernet B -3 printing 11-8 R F B -3 O offline m ode 11-8 online m ode 9-1, 11-1 option selecting 5-1 options B -1 baud rate 8-2 flow control 8-4 parity 8-4 w ord length 8-2 P J jam s, clearing 4-1 L label specifications A -2 labels adjusting for w idth 2-6 clearing jam s 4-1 test print 12-2 loading, ribbon 3-2 locating supply sensor 4-4 M m aintenance cleaning printer 4-1 m
printer accessories B -1 printer options B -1 printhead cleaning 4-3 printhead replacem ent 4-5 printing considerations 11-8 error label 11-2 inform ation 11-8 TrueType fonts 11-8 R radio frequency B -3 resetting com m unications param eters 8-5 ribbon high energy 3-4 loading 3-2 supply options 6-4 ribbon specifications A -3 supply adjusting position 6-10 adjusting print options 6-8 options 6-3, 6-6, 6-17 position 6-10 print options 6-10, 6-12 - 6-14 supply options ribbon 6-4 separators 6-15 setting 5-1,
iv Index
