Printer Quick Reference Manual

06/08 Rev. AA QUICK REFERENCE
9864
17
Care & Maintenance
Regular maintenance is required to keep the printer operating properly.
Safety
WARNING!
Maintenance and cleaning may result in hazerdous situations.
Accidents can occur if the appropriate safety instructions are not
followed!
 Turn off the printer and disconnect the power supply before any
cleaning or maintenance work!
 Be careful when cleaning the cutter!
Troubleshooting
Status When an error occurs, read the messages first and refer to the
documentation for more information.
Call servicing If you need to call Technical Support, have your printer’s model and serial
numbers ready. To order spare parts, call Technical Support.
Notes on cleaning
Frequency of care Frequent maintenance and cleaning is required to make sure the printer is
operating safely. The rate and frequency at which you print determines how
often you must clean the printer.
 Regularly check the printhead and feed roller for paper or adhesive buildup.

CAUTION! - Do not use any cleaning agents which could damage or
destroy the coating surfaces, labelling, display, electrical components etc.
 CAUTION! - Avoid acidic and alkaline solutions.
 Do not use any cleaning agents that are abrasive or damaging to plastics.
Cleaning the Printhead
You may need to clean the printhead when you see voids or streaks in the
printing or notice uneven printing.
1. Turn off the printer and disconnect the power supply.
2. Remove the material and ribbon.
3. Unscrew the two thumb screws on the printhead mounting and rotate the
entire printhead mounting upwards.
 CAUTION! - The printhead is sensitive to static electricity, which can
damage the printhead or reduce its life. Ground yourself by touching a
metal object, such as the printer’s metal base, before touching the
printhead. Do not use sharp or metal objects to clean the printhead or
touch the printhead with your fingers.