Operation Manual

51
Customer Support
Troubleshooting
Problem Solution
If the RYDIS H67 Pro does not work or
if the power is not turning on.
tTurn on the system power switch at the lower-rear side of the RYDIS H67 Pro.
tCheck the battery level lamp on the control panel.
tCharge the battery if the battery level is low.
If the RYDIS H67 Pro does not charge.
t   
Clean the charging terminals on the bottom of the RYDIS H67 Pro and the
charging station.
t$IFDLJGUIFDIBSHJOHMBNQJTMJUVQCMVFGPSQPXFSPOBOESFEGPSDIBSHJOH
If not, then check if the power cord is connected to the charging station.
t5VSOPOUIFTZTUFNQPXFSTXJUDIBUUIFSFBSPGUIF3:%*4)1SP
t:PVDBOBMTPDIBSHFUIF3:%*4)1SPCZDPOOFDUJOHUIFQPXFSBEBQUPS
directly to the power jack at the rear side of the robot vacuum cleaner.
If the RYDIS H67 Pro does not return
to the charging station.
t   
Check the power connection and make sure blue lamp is on.
t   
Make sure the charging station is installed to the wall solidly.
t   
Make sure the location of the charging station is an open area.
See page 16 for Installing the Charging Station.
t   
Clear all obstacles around the charging station.
t   
Install the charging station on hard oor when mop is attached.
If the remote control does not work.
tTurn on the system power switch at the rear side of the RYDIS H67 Pro.
t    Replace the batteries on the remote control.
If the suction power is weaker than
normal.
t
Empty the dust bin.
t
Clean the lter of the dust bin.
t
Check if there is anything blocking the dust inlet.
t
Check if the Turbo option is on. If the Turbo option is on, it will provide more
suction power.
If the main brush does not rotate.
t   
Check if there is anything tangled in the main brush.
t   
Make sure the main brush has been installed properly.
If the side brushes do not rotate.
t   
Check if there is anything tangled in the side brushes.
t   
Make sure the side brushes have been installed properly.
If the operational noise is louder than
normal.
t   
Check if there is anything tangled in the main brush.
t   
Make sure the main brush has been installed properly.
t   
If the Turbo option is on, that can generate more noise.