Specifications

Detailed Description - New Features
147
If the default password length defined by the NUMERIC_CONF_PASS_DEFAULT_LEN or
NUMERIC_CHAIR_PASS_ DEFAULT LEN does
not fall within the range defined by the
minimum and maximum length an appropriate fault is added to the Faults list.
IVR Provider Entry Queue (Shared Number Dialing)
In an environment that includes a DMA, the RMX Entry Queue can be configured to
provide the IVR Services on behalf of the DMA to SIP endpoints. It displays the
Welcome Slide, plays the welcome message and retrieves the destination conference ID
that is entered by the participant using DTMF codes.
To enable this feature, a special Entry Queue that is defined as IVR Service Provider only
is created. This Entry Queue does not forward calls to conferences running on the RMX
and its main functionality is to provide IVR services.
Call Flow
The SIP participant dials the DMA Virtual Entry Queue number, for example
[e-mail].
The DMA forwards the SIP call to the RMX, to a special Entry Queue that is configured
as IVR Service Provider Only. The participant is prompted to enter the conference ID
using DTMF codes.
Once the participant enters the conference ID, the conference ID is forwarded to the
DMA, enabling the DMA to connect the SIP endpoint to the destination conference or
create a new conference and connect the participant to that conference.
Guidelines
• An Entry Queue defined as IVR service provider only does not route the SIP call to
a target conference and it cannot be used to rout calls on the RMX. In such a
configuration, the DMA handles the calls
. Therefore, normal Entry Queues must
be defined separately.
• Operator Assistance must be disabled in the IVR Service assigned to this Entry
Queue.
• Only the conference ID prompts should be configured. Other prompts are not
supported in IVR Service Provider Only configuration.
• PSTN, ISDN, H.323 calls to this Entry Queue are rejected.
• The DMA must be configured to locate the IVR Service Provider Only Entry Queue
on the RMX. To locate the Entry Queue the DMA requires the Entry Queue’s ID
number and the RMX Central Signaling IP address (xxx.xx.xxx.xx).
RMX Configuration
Entry Queue IVR Service
If required, create a special Entry Queue IVR Service in which the Operator Assistance
option is disabled and only the Conference ID prompts are enabled.