Instruction Manual
FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM. In the event of a Product
Defect, You must follow these instructions: (1) Call
Monster within two (2) months after You discover
a Product Defect (or should have discovered it,
if such Product Defect was obvious); (2) Give a
detailed explanation of how the damage occurred;
(3) Obtain a Return Authorization Number; (4)
Return the Product, shipping prepaid by You (to
be refunded if You are entitled to a remedy under
the Scope of this Limited Warranty), to Monster
for verification of damage, along with a copy of
Your original sales receipt or proof of purchase
(invoice or packing slip) for such Product, the
completed claim form, and printed Return
Authorization Number on the outside of the
return package (the claim form will include
instructions for return).
TELEPHONE NUMBERS. If You bought the Product
in the United States (1-877-800-8989), Latin
America (Mexico 011-882-800-8989), or Asia
Pacic (China 400-820-8973), contact Monster, LLC
via postal service at 455 Valley Drive, Brisbane, CA
94005 (PLEASE NOTE THAT MONSTER DOES NOT
ACCEPT PRODUCTS SHIPPED TO THIS ADDRESS –
FOLLOW INSTRUCTIONS IN “HOW TO MAKE
A CLAIM” ABOVE). If You bought the Product
in Australia, contact Monster’s agent, Convoy
International Pty Ltd (02 9700 0111), Unit 7,
1801 Botany Rd, Banksmeadow, NSW 2019
Australia. If You bought the Product anywhere
else, contact Monster Technology International
Ltd., Ballymaley Business Park, Gort Road, Ennis,
Co. Clare, Ireland. You can use one of the following
telephone numbers:
United States 1-877-800-8989
Canada 866-348-4171
Mexico 011-882-800-8989
China 400-820-8973
Ireland 353 65 68 69 354
Austria 0800296482
Belgium 0800-79201
Denmark 8088-2128
Finland 800-112768
France 0800-918201
Germany 0800-1819388
Greece 00800-353-12008
Italy 800-871-479
Netherlands 0800-0228919
Norway 800-10906
Russia 810-800-20051353
Spain 900-982-909
Sweden 020-792650
Switzerland 0800834659
Czech Republic 800-142471
United Kingdom 0800-0569520
FURTHER PROCEEDINGS. Monster will determine
whether a Product Defect existed. Monster may,
at its discretion, direct You to obtain a repair
estimate at a service center. If a repair estimate is
required, You will be instructed on how to properly
submit the estimate and the resulting invoice to
Monster for payment. Any fees for repairs may be
negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and
fully comply with all terms and conditions of this
Limited Warranty, Monster will use its best efforts
to provide You with a remedy within thirty (30)
days after receipt of Your Formal Warranty Claim
(if You reside in the United States – forty-five (45)
days if You reside elsewhere), unless obstacles
outside Monster’s control delay the process.
* Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does
not amount to a major failure.
Ver.121912 – GLOBAL
©2003–2014 Monster, LLC
ENGLISH
ENGLISH