Warranty

Warranty
AN IMPORTANT MESSAGE TO OUR CUSTOMERS:
Monster Authorized Dealer and Warranty Statement
Monster is firmly committed to providing our customers with best in class, reliable products
through authorized dealers. Our policy is to honor product warranties and to perform services
only on products purchased from an authorized Monster dealer and only accompanied by a
receipt or proof of purchase. If you purchase a Monster product from an unauthorized dealer or
if the original factory serial number has been removed, defaced or altered, your Monster
warranty will not be valid.
If you return an item to Monster for replacement, and that item is verified as either counterfeit or
a product not manufactured by Monster, you will be notified via e-mail or phone with
instructions for retrieving your item. You will have a maximum of 3 business days to request that
the item be shipped back to you at your cost. This cost will be a shipping and handling fee of
$50. Shipments are sent via FedEx only.
Unfortunately, there are some websites and dealers who claim to be authorized Monster resellers
but are not. Products sold on these websites or from these dealers do not carry a warranty from
Monster. When you purchase products from an unauthorized website or dealer you are taking a
risk, because these products may be counterfeit, used, defective, or may not be designed for use
in your country. Please protect yourself and your Monster product by ensuring that you only
purchase Monster products from an Authorized Monster Dealer.
To see a list of Monster authorized dealers, please click here.
If you purchased a counterfeit product with a credit card, you may wish to contact your credit
card company and dispute the charge. Monster Cable Products, Inc. will provide you with an
email or letter identifying your product as a counterfeit to assist you in this.
For warranty service, please call toll free [phone], and we will guide you through the
warranty service process.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.