PROFUSION iO NETWORKING GUIDE MOOD: Rev.
TABLE OF CONTENTS TABLE OF CONTENTS REBOOT THE PROFUSION IO ................................................................................................................................... 3 CHECK CABLE CONNECTIONS ................................................................................................................................... 3 ACCESS ONLINE CONTROL PANEL ............................................................................................................................
NETWORKING BASICS 1. 2. 3. 4. 5. 6. While the player is on, press the STANDBY button on the remote control (or from the online control panel) and allow the device to enter "standby" mode. The POWER indicator light should turn red. Push the ON/OFF button on the back of the player to fully power down the player. Remove the power cable from the back of the player for 30 seconds. Re-insert the power cable into the back of the player. Press the ON/OFF button on the back of the player into the ON position.
Is the LINK indicator light red? This indicates: 1) a WiFi connection is established, or 2) the player is not connecting to the network for updates. ACCESS ONLINE CONTROL PANEL From a PC or mobile device on the same network you can access the ProFusion iO's Web User Interface by the following methods: 1. Mood Controller app: Download the Mood Controller app from the Apple App Store or Google Play Store and follow the instructions on the app to get connected. MOOD: Rev.
2. Using an IP address: From a browser like Chrome (works best), Firefox, or Microsoft Edge, navigate to the IP address of the ProFusion iO device. To obtain the IP address of your ProFusion iO, locate a paper clip and press and hold the reset button the back of the player for 2 seconds. Your ProFusion iO will begin to speak the IP address over your speakers. 3. Using the web link: Type the following into your browser's address bar to access the ProFusion's control panel: https://profusion-[DEVICEID].
Upon accessing the control panel, your browser will display a security warning; however, it is safe to answer the security warning and proceed to the site. NOTE: The ProFusion iO hosts an internal web server that is inside the local network and not accessible from the internet. Once you have accessed the WEBUI and answered any security warnings, the login page will appear. The default log in username is admin and passcode is 23646. MOOD: Rev.
TEST NETWORK CONNECTION / RUN DIAGNOSTIC TEST 1. 2. 3. 4. From the online control panel, click Administration in the top-left corner. Click Update from the menu on the left side of the online control panel. Click on Test Connection button at the bottom of the online control panel. The player will run a Test Connection and yield a test result. TEST RESULTS Test Successful The player successfully connected to the update server.
ADVANCED NETWORK SETTINGS PROFUSION IO NETWORK REQUIREMENTS PROFUSION IO SITE NETWORK CONSIDERATIONS PORTS IMPORTANT NOTE: This document is informational only and geared toward IT technicians and system administrators. It is not intended to provide or imply any advice regarding network configuration, security, performance or equipment.
CONFIRM PLAYER DATE AND TIME 1. 2. 3. 4. From the online control panel, click Administration in the top-left corner. Click Settings from the menu on the left side of the online control panel. Click on the Edit button at the bottom of the page. Adjust Date and Time as needed. 5. Click the Save button when finished. Is the player defaulting to the year 1969, 1979, or 1999 after rebooting? Please contact Mood Support for assistance.
The player does not detect a properly connected Ethernet cable. Verify Ethernet cable is properly connected. Verify LINK indicator light is solid green. If possible, temporarily connect another Ethernet device to test the connection. The player is not connecting to the WiFi network. Verify WiFi adapter is properly connected and receiving power. Verify WiFi network settings on the player. The player detects a WiFi adapter, but WiFi is disabled. Verify WiFi is enabled on the player.
This error is displayed when a broadcast address used in place of a valid gateway IP address (172.19.4.255 - "255" as the last octet indicates this is the broadcast address). Verify static IP information on the player for accuracy and correct as needed. This error is displayed when a loop back address (127.0.0.1) is used in place of a valid default gateway IP address. Verify static IP information on the player for accuracy and correct as needed.
E4107 E4207 : Proxy - IP address is a loopback class (). E4108 E4208 : Proxy - IP address is a multicast class (). E5101 E5201 : Proxy - authentication failed (). E5102 E5202 : Proxy - unable to connect to update server (:). E5103 E5203 : Proxy - unable to connect to proxy server (:).
E6103 E6203 E6104 E6204 E6105 E6205 E6106 E6206 E6107 E6207 E6108 E6208 E7101 E7201 E7102 E7202 E7103 E7203 E7104 E7204 : Heartbeat - server port on is blocked (Connection Refused). : Heartbeat - incorrect IP address set (). : Heartbeat - IP address is a network address (). : Heartbeat - IP address is a broadcast address (). : Heartbeat - IP address is a loopback class ().