Warranty

Moonrays Limited Product Warranty
This limited warranty is provided only to the original purchaser of landscape lighting fixtures sold under the Moonrays
®
brand name and should be retained for your
records. By using this landscape light fixture, you as the original purchaser are asked to carefully read and agree to the following terms and conditions of this
Limited Product Warranty ("Limited Warranty") before you use the product. Your use of this product constitutes agreement with all provisions of this warranty.
Purchasing this fixture from a third party vendor negates all warranties (expressed or implied) in this warranty.
Limited Product Warranty
Southwire Company, LLC warrants to the original purchaser that this landscape lighting fixture will be free from manufacturer defects in material, assembly, and
workmanship under normal use for a period of one year from the date of original purchase subject to the terms and conditions of this Limited Warranty.
If any defects due to manufacturing should arise during the first year of purchase and all terms and conditions of the Limited Warranty have been met, Southwire
Company, LLC will at its option, either repair or replace the product to the original purchaser without charge. If the product cannot be repaired within a reasonable
time or a reasonable price, Southwire Company LLC may elect to refund the purchase price instead. No warranty work will be provided without the purchaser’s
receipt or other proof of the date of original purchase acceptable to CCI.
This shall be Southwire Company, LLC’s maximum and total liability.
All return shipping charges shall be paid by the purchaser. The purchaser may have other rights which vary from state to state or province to province.
The warranty does not apply to the following terms/conditions:
• War, theft, vandalism, or an act of God such as fire, floods, rain, wind, or earthquake
• Damage to the fixture caused by accident, misuse, or abuse in handling
• Damages exceeding the total cost of the fixture
• Sealed lamps and/or bulbs, LEDs, and batteries
• The finish on any portion of the fixture (i.e. surface scratches, weathering, corrosion, as this is considered normal wear and tear.)
• Transit damage, initial installation costs, removal costs, or reinstallation costs.
• Alteration, opening, tampering or modification of the landscape lighting fixture
• Improper maintenance, installation and/or operation of the landscape lighting fixture in other than a normal operating condition or in such a way as to
otherwise fail to comply with the instructions or manuals thereof or otherwise constitute misuse;
• Preventing or refusing to allow Southwire Company LLC to promptly inspect the damaged or defective landscape lighting fixture
Southwire Company, LLC does not incur liability for any of the following in any event:
• Personal injury;
• Direct, indirect, special, incidental, multiple or consequential damages;
To begin the claims processing procedure, please contact us at 1-800-561-4321.
Claims Procedure
1. Contact Consumer Services to return the landscape lighting fixture. Before calling, please be prepared to provide the following information:
a) The part/model # of the fixture
b) Date and retailer where you purchased the fixture
2. Once the Consumer Services representative advises that you may return the product, you will need to ensure the following steps are adhered to:
a) Each claim must be filed within 15 days of the date of the occurrence.
b) A copy of the original sale receipts for the landscape lighting fixture must accompany the return.
c) Provide the exact date and approximate time of the claimed failure along with a brief written description of how the damage occurred and
reasonably describe any damage.
d) Send the landscape light fixture to the address below, freight prepaid. Original purchaser assumes all shipping costs and assumes the
risk of loss or damage occurring during shipping or handling of the landscape lighting fixture.
Send product purchased in the US to:
Send product purchased in Canada to:
Southwire Company, LLC
Southwire Company, LLC (Canada)
Consumer Claims
Consumer Claims
11290 80
th
Ave
5705 Cancross Ct #100
Pleasant Prairie, WI 53158
Mississauga, Ontario L5R 3E9
3. The returned landscape lighting fixture will be tested by Southwire Company, LLC and the results of this test, together with the technical assessment(s) will be
reviewed to determine whether the fixture failed to perform properly. You have the right to obtain copies of all reports at your expense.
THE LIMITED WARRANTY IS THE ONLY WARRANTY OF SOUTHWIRE COMPANY, LLC. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
IMPLIED, EXCEPT AS PROVIDED BY LAW, INCLUDING THE IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THE LIMITED WARRANTY.
NOTE: Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.