User Manual

Troubleshooting
11
Problem
Vacuum won't work
The vacuum power
gets weak
The motor emits strange
sound when working
There is a clog in the suction
port/telescopic tube
The fluff brush gets stuck by
hair/debris on it
Check for clog and clean the fluff brush
as section "Cleaning and Maintenance"
1. Low battery
2. The suction port is blocked
1. The dust cup is full/ the filter
accessory is dirty
2. The fluff brush has a clog
1. Charge the vacuum fully
2. Check and clean the suction port
1. Empty the dust cup and clean HEPA
filter regularly
2. Check the fluff brush and clean the
clog on it.
1. Check the clog and remove it
2. Contact customer service for help if
the first solution didn't work
1. Allow it to cool for 30 minutes and
try to restart it
2. Contact customer service for help
Possible Reason Potential Solutions
The electric floor brush
won't work and the
indicator light of the floor
brush is off
The vacuum stops
working suddenly
The thermostat gets
triggered because of the
motor overheated