Installation Guide

6.0
Warranty and Policies
ProStar MPPT Operator’s Manual
6766
MORNINGSTAR TECHNICAL SUPPORT POLICIES
Morningstar’s Technical Support Group is dedicated to
providing unparalleled customer support.
MS Support Scope:
1. Determining correct or failed functionality of a
Morningstar product or system of Morningstar devices. It is
expected that owners/operators will use manuals (including
troubleshooting sections) before requesting technical
support.
2. Providing product warranty replacements in accordance
with the terms of Morningstar’s warranty policy.
3. Assisting with the operability of all product / system
features and functions described in Morningstar manuals
and datasheets.
Please be advised:
♦ The Morningstar Technical Support Group generally
provides referrals for requested system consultations or
design/configuration/sizing services. Distributors, dealers,
system designers, installers and vast online resources -
including the String Calculator array design tool (at www.
morningstarcorp.com) - are available to assist in these areas.
Morningstar can help refer customers to a nearby authorized
distributor, dealer, or installer if assistance is required in
designing a renewable energy system that best suits your
specific needs.
MORNINGSTAR TECHNICAL SUPPORT POLICIES (Cont.)
♦ Please visit the Tech Support section at
www.morningstarcorp.com for any documentation or
specification needs before requesting support. The site
also offers an array sizing tool (String Selector), product
comparison tool (Product Comparator) and articles on solar
charging technologies and other design considerations.
♦ Although emergencies do arise when a phone call is
necessary, e-mail is the best way to contact us, and will
result in the quickest response. Please use the support
request form Contact Us (preferred), or e-mail us directly at
[e-mail]
Thank you for your business, and we look forward to
assisting you.